LightInTheBoxReviews 13,792

Cannot contact customer service to try to find out what happened to my order of 2/3/16, order #**************

NEVER RECEIVED ORDER

I click on order number and I get this response:
No Order Found

Because of this I am unable to start a ticket to make a complaint. I have several items that I was considering buying, but will not if I cannot get satisfaction... it's not too much to ask to have a customer service phone number.

2/29 update, got an email from the company saying that the order had been shipped and that their 10-20 business days equalled up to 28 days shipping. They did offer a refund of less than 1/2 of what I paid after they took out the UPS shipping fee. I declined the offer, but am still upset that they have no customer service number to resolve issues quicker.

The prices are good, you need to decide if its worth the wait and lack of customer service.

Uesto anello è bellissimo, é arrivato un pò in ritardo, ma finalmente è arrivato. Bello quanto l'originale sono molto soddisfatta del mio acquisto, l'indosso è perfetto

I would never order anything again from Light In the Box. Twice I've been completely ripped off! Perhaps the second time was my fault for trusting this company a second time. But never again. The first time I ordered a dress. When it arrived, it was not only NOT my size (even though I paid extra to have it made to my measurements), but the fabric was covered in grey and yellow grease stains. When I contacted the company, they sent me a picture of a (different!) dress and told me that was how it looked when it left their factory. The second time, I ordered a phone cover. After TWO months, and still had not received it, I asked for a refund. 7 messages later, I threatened to turn them over to the fraud department of my credit card company and then they gave me a credit back. And now, they totally spam the crap out of my email box. Even after clicking on "Unsubscribe", I still receive 3-6 emails a day. What a horrible company. Also, most of the "5 star" reviews are fake reviews. You can tell by the similar typos and grammar mistakes. Lastly, the sizing is totally wrong. It is NOT true to size no matter what country you are in (with the possible exception of inside China where this company is located).

Do not use this company. I ordered a jacket on 23rd Jan and paid extra (about £14) for 3-5 day shipping, I didn't realise it was a China based company, thought is was American because it was advertised is US dollars. Now when I log in to see where my order is it says it won't be shipped until 3rd March! I can't find anyway to complain about this. Last week I got a call from my credit card company to say my card has been compromised online and I believe it is this company. Complete and utter scam. I guess when or if the jacket ever turns up I will have to pay extra taxes and it will be poor quality. Terrible rip off company, shouldn't get away with it - daylight robbery!

I ordered a Santic jersey a month ago. When i click on the tracking it tells me absolutely nothing. They claim it takes 6-8 business days for delivery, it has been about 20 now. I still have not gotten my package. They don't have a customer service phone number probably because they don't know how to handle all of the complaints. I will NEVER AGAIN by from them. Unless you like the headache and don't mind poor customer service and can wait over two months for your order, by all means take that chance!

I purchased a quadcopter for my son for christmas. Not knowing i had to go buy a European adapter to cgarge it i did. After opening the package and charging it we found out one of the propellers wasn't spinning like the others. I emailed bexause you cant call because they have no phone number. After 2 months of broken promisses the sent telling me a replacement is on the way and never showed up. THIS COMPANY IS A RIP OFF AND I AM SEEKING A LAWYER NOW. DONT BUY FROM THIS COMPANY EVER

Purchased a phone which stopped working. Posted it back at extra expense. They informed me I would get a partial refund within 7/25 working days. That was Oct 31 2015 today 8th Feb 2016 no sign of refund. No way to contact this company when something goes wrong. Out of pocket 140 Would give no star but you have to give one

Update on May 6 2017. I notice my review has been seen by thousands of people. I hope they didn't buy from this faceless flawed company I would take pleasure in knowing I had saved a lot of people a lot of trouble and lots of money. I never got a refund after everything and I would never buy again online from a company in China that would be my advice to any one of you especially if you live outside China. I live in Europe and this was my experience.

I ordered two dog collars 1/3/16. Their tracking system says it was delivered. IT WAS NOT. I have sent two emails to the company and sent in a request on their website but no reply a month later. They took my money but did not deliver. BUYER BEWARE. BBB is my next email to stop them from doing business. See the other complaints on-line when you query this business.
I wrote to the BBB and they transferred me to their West Coast office. Here is their reply: "I have received your complaint and found this business (LITB) is headquartered in China, we cannot process a complaint outside the US. I wanted to touch base with you and give you a resource where you can still file a complaint. We encourage you to file with Econsumer at www.econsumer.gov, for they are a government agency that can advise you on your complaint."
Somehow, somewhere, someone was watching my post about going to the BBB about LITB. I wrote to the BBB on 2/7/16. My daughter texted me and she received the order on 2/8/16. Was that luck, a coincidence, planned, etc.? I don't know but I have my order. Maybe it would take a lot of us angry customers to file a complaint with the BBB to get this company to do the right thing by the customer.