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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Comprei dois produtos e gostei muito do material, estava dentro do que estava esperando.
E mais o tempo foi satisfatório. Chegou em 45 dias corridos.
Mostrou-se empresa séria.
Compraria novamente.
:)
Nice tablet, works perfect and fast with multiple apps opened.
La palla grande è più grande di come l'avevo immaginata, ma mi piace lo stesso!
Se debe revisar la talla antes de hacer el pedido cuando sea ropa ó zapatos, la imagen del productos en pantalla es igual presencial, los accesorios verificar el tipo de material antes de solicitarlo, aprovechar las ofertas ya que son reales.
The shipping projection date says 7 - 10 business days. When I did not receive my package after 3 weeks, they said that the items were shipped from China and to wait until 2 or 3 more weeks. Now, after 6 weeks, I have still not received my order.
Further, it's almost impossible to find the link to contact customer service. There is no phone number or email address. It's completely website-based with circular links. They discourage communication and completely lack customer service.
I have requested a refund and I'm considering filing a claim of fraud against them. We'll see how long this takes... if ever.
Embalage parfait, recu dans les delais, conviens parfaitement aux attentes.
Compatible avec la SJ4000
Je recommande!
Belle robe correspondant au descriptif, légère, agréable à porter.
Mas rapido de lo que esperaba, producto correcto, sin ningun problema o sorpresa de aduanas
I'm very happy with my order and i'll make a new one very soon.
Great prices, many things to choose and very quick shipping!
Thanks guys keep going with this way. The BEST website for online shopping!
Ya hace semanas que colgué mi lámpara de araña en mi habitación y sigue como nueva. Estoy muy contenta con mi compra. Se limpia muy fácil con un trapo seco. Me llegó muy bien embalada y, aunque la tuve que montar, fué muy fàcil y la colgué enseguida. Encontré las bombillas fácilmente y el voltaje correspondía a Europa. Un saludo desde España. Gracias.
Отличное качество, доставка в Омск 3 недели. Заказ полностью отслеживался.
Маломерка: 42 на 40 только-только.
It was wonderful when I found yesterday my package near the door.
Great client services and delivery track...
I ordered the smartphone Homtom HT7 from site lightinthebox.com. There was quickly shiped out to me. And I've recieved the phone after 20 days. Homtom ht7 is good phone for this money. I've got new revision version without problem with headphones connector.
Es tal y como parece en la foto. Se lo compré de regalo a mi mujer, y nos ha sorprendido gratamente. Buena calidad.
A few months ago lightinthebox.com make my order, I did and I came economic shipping time said, the clothes are good quality and exactly as it looked in the pictures.
Los productos son geniales, de muy buena calidad y a un precio bastante comodo. Recomiendo comprar en Lightinthebox porque yo seguiré comprando.
Excelentes productos, he realizado mas de un pedido en la pagina de lightinthebox, la calidad de los productos son excelentes, la forma y la seguridad en que llegan son muchos mejor todavia, y el seguimiento del producto, y el servicio al cliente sin igual, es perfecto
I bought couples set of pictures, they arrive quick and without damage. Excellent customer service
Excelente pagina para realizar compras muy recomendado y seguro, además de ser confiable siempre están dispuestos a responder las dudas
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, Peggy. This is customer service from lightinthebox. Sorry for the trouble. We have created a CS ticket for you regarding the refund, ticket 12630603. You can login your lightinthebox account and find it on your personal center. Please feel free to contact us if you have any further questions, it is always a pleasure to help.