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From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
This summary is generated by AI, based on text from customer reviews
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In LighInTheBox site found nice goods and reading reviews left impression that can make order by myself.
Regarding received goods am very satisfied- they look like in pictures and good quality/prices but am not satisfied with shipping when choose slowest saving possibility- never received goods on 20 business days, always have to open tickets - so if You need something fast, choose quick shipping options, otherwise delays are normal result.
I really loved and keen on this website, their services so reliable and helpful.
Almost all my dresses and coutures bought from it, in last order I bought something different and I'm happy for this trying and won't be the last one.
I extremely recommended Light In The Box for all my family and friends even my enemies haha: D
Thumbs up for LITB ;)
Livraison super rapide; article conforme à la description!
I ordered 3 knee length chiffon bridesmaids dresses from LightInTheBox and they were absolutely beautiful dresses. Lovely quality material, the zips and everything are really good quality. So relieved, as I was a bit worried about ordering from China.
I'd definitely order again.
I ordered the dress in Silver, and it's a really nice light grey colour- so not the dark grey seen in other pictures of this dress.
I'm really pleased and can't wait for the bridesmaids to try them on!
Looking forward to purchase more items from light in a box
Dobra spetna trgovina, korekten odnos do strank
Super site vrement pas cher le seul hic cest le temp de la livraison qui est tres longue il faut attendre au moins 3 semaines parfois plus mais j ai tjr eu mes livraisons
Excellent service and good delivery.
All according to prospects. I am very happy.
Years are now buying on LightInTheBox. I've always been satisfied. The products are always up to expectations, quality, and if there are problems, I always received prompt and courteous service. Much appreciated, they are also rewards, in credits, which allow discounts, free shipping and gifts for loyal customers. A pleasant surprise were the electronic and computer products. High level. In clothing, you have to be very careful about the sizes. However, a great site.
If you want to make a perfect purchase, I recommend LightInTheBox.
Whenever you have problems, you get a fair settlement.
Shipments arrive in perfect condition.
It is a nice product as expected. It is also cheap. The time for shipment was 3 weeks.
Everything was as expected.The product came out the same as i saw it on the pictures.The delivery date was exact.
Je suis ravis de la petite robe commandé...
I like Light In The Box, the varity of all kind of diff items is so cool, you cant miss the plank for new interesting things. There is mosdef always smt for anyone.
Ricevuto in ottimo stato, tutto funzionante. 5 stelle per forza
The product that I ordered was delivered yesterday and I would like to inform you that the items in the package is exactly the same that I ordered and the quality is also very good as shown in the website.
I'm from Colombia, and I've received all purchases I've done. Sometimes I paid fast shipping and it's really fast. Despite of exchange colombian peso to american dollar, I'm satisfied with the prices and discounts.
Ordered dresses for my dog, and a few shirts. They all fit her well and it was great how fast all the items came.
I've received good and bad things from here but customers service works very hard to mAke it tight
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members