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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Красивый стикер, повесила в кабинете английского языка, всем нравится, дети в восторге, очень оригинально.
I heard this was a scam. I ordered anyway and it was. Now that I got my fake Nike sneakers that took over 3 weeks to get and were 3 sizes too big they changed my password so I can't login. Now I can't get my return information. DO NOT ORDER from this site.
I order some wedfimg items. Paid extra shipping for 4 to 5 business days. Took about 3 to 4 weeks to come. The box all damage and some items broken... the item are very cheap looking and the break easily... it'sit's my first and last purchase from them
Dear customer, Usually we use our ticket center to keep in touch with our customers, I guess you might don't know how to create a ticket. No worries, the supervisor of customer service created one for you. Please contact her in this ticket and she'll definitely solve the problem. Please log in your account on a computer (not mobile) You can find your ticket refer to following picture or this link: https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=12989456
Llego bien lo comprado, sin costes adicionales, de forma mas rapida posible en el envio normal.
Très bel ensemble sexy envoi rapide et paiment sécurisé large choix d articles à petits prix je recommande lightlnthebox pour son sérieux
By Karen Langham - Jun 27,2016
I purchased this beautiful jacket and when i recieved it it was too small i emailed lightinthebox straight away and sent it back. I just recieved the replacement today and I'm hapoy to say it fits. Thank you so much fir your understandibg and prompt action with my purchase i am very happy with my purchase and your service. Kind Regards Karen
Comprei 7 pares de sapatos e gostei muito da qualidade do material e particularmente da perfeição na execução do trabalho. É muito cuidadoso de formas a não deixar defeito no material. Quer comprar sapatos? Compre no Lightningdebox.com
Mis productos me llegaron en tiempo y forma sin batallar.
TOO SMALL MADE FOR ORIENTAL PEOPLE CUSTOMER SERVICE DON'T RESPOND TO REFUND OR EXCHANGE'S KEEP SENDING SAME MESSAGE OVER AND NOT ANSWERING BACK DON'T USE THIS COMPANY I WILL ONLY SHOP WITH THE USA! BEWARE!
Dear Janice, this is Pinni, i would like to help but your order number is incorrect, will you please check again on your order number so i can locate your order in our system. I am looking forward to your reply. You may send private message to me with your correct order number.
Simplesmente amei, 100% humano fiz o teste com fogo, super indico, perfeita *-*
I purchased 20 necklaces from lightinthebox and all were of same quality. Very good, stylish and was able to give all as gifts.
I love the items I have bought from light in the box
Shipping is fast
Site cumpriu o prometido em minha compra; Comprei dois itens: ROUPAS DE CICLISMO prazos, informações, rastreamento, tudo 100%; Com certeza irei comprar muito mais. Muito satisfeito.
Een draadloze handsfree bluetooth carkit fm transmitter mp3-speler met dual 2.1a opladen via USB, ondersteuning usb / sd / aux-inHier was ik al een tijdje naar op zoek en gevonden bij Lightinthebox.com
Gezien bij de Mediamarkt voor 59,=! Exact dezelfde...
Zeer compact en zo handig in gebruik, nu via een usb stick luisteren naar je favoriete muziek.
Met of zonder bluetooth te gebruiken, echt een aanrader nu voor een leuke prijs!
Ik ben zeer tevreden na de eerste aankoop en zal dit product ook iedereen aanbevelen.
Very popular in Yekaterinburg among motorists use LED lamps, they have a number of advantages over previous versions of lamps, LED lamps are much less heat, very little energy consumed, they are resistant to vibration, light pure white and bright light and LED lamps is very long service life. Today, in the car, can be absolutely any incandescent lamp replaced by LED.
I'm really happy with this dress. It's a lovely bright hot pink colour and the price is extremely good value. Thank you.
BaoFeng UV-82 Talkie-Walkie 128CH 400 - 470 MHz / 136 - 174 MHz 1800mAh 5 - 10 km Appareil Radio Emetteur-Récepteur
31/12/1969
Produit conforme à la description, réception au bout de 3 semaines comme prévu.
Je prends toujours une livraison plus longue quelque soit les produits, ceci afin d'éviter les taxes de douane.
Their products are of good quality (The most that I bought). The LightInTheBox conveys confidence, because if the request does not come, they return the money. I was never at a loss. In addition, there is a very helpful staff that keeps me waiting for answers.
Answer: Hello, I bought a few things and the quality was not very good and the sizing was totally wrong. I also bought a cellular charger and the battery inside was not soldered correctly. Lightinthebox has great price, but you pay for what you get, which isn't much. I have stopped buying from them.
Answer: Same problem... All thru email
Answer: We didn't buy a dress but the sizes are very small and the returns policy is a joke. I ended up losing money.
Answer: Dear Customer, we do recommend to you to refer to the size chart on each of the clothes first and then pick a suitable size for you.
Answer: Dear Customer, thank you for your inquiry. We're really sorry that our company made you feel nervous. Please kindly note that the total delivery time = processing time + shipping time. So for the arrival date of your package. It depends on the processing time of the product and the shipping method you choose. About the processing time, please kindly check the processing time on the product page. About the shipping time, you mentioned you paid extra fee for faster delivery. If the service you chose was expedited shipping, normally it takes 3-4 business days for shipping. If it's standard service, then 5-8 business days for shipping. If the order is delayed, we'll take full responsibility of that and you can contact us through tickets. You can refer to this guide to contact customer service: http://www.lightinthebox.com/knowledge-base/c1192/a2974.html
Answer: Will you send us your order number so that we can check?
Answer: Dont buy anything from this site. The picture is good, the object quality is garbage. You will be cheated and loose you money.
Answer: You NEVER get your money back... dont use them. I am amazed this company is allowed to trade, I am sure we have law's against this kind of practise.
Answer: Suggest not to buy. Might end up not receiving the order or received the wrong size and would be returning and paying shipping or requesting a refund or not receiving a refund at all. There's more legit company like Amazon where I bought the same one I ordered from Lightinabox, which I did not received. Sorry, but I would not trust this Co for anything. It' up to you to take the risk.
Answer: Count yourself lucky and DO NOT ORDER FROM THEM! You will be disappointed in the clothing and size from this company. All of the clothing I received was horrible quality and did not look at all like the photo they had online. They were just plain awful and the sizing was a joke. I received an XL shirt that would not fit a small person and a Med shirt (was supposed to be the same shirt as the XL) and the medium was literally larger than a 4x One was a terrible quality plain sweatshirt with a sticker posted on it and the other was a draping long gown like garment. I was appalled.would recommend finding a different company.


Dear Stacey, will you please advice us your order number so i can help you with the return? Or if you may private message me your account, i can check the order for you.