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LightInTheBox

4.1

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From the business

LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.


lightinthebox.com
Founded in 2007
singapore, Singapore, China
+1482
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LightInTheBox Reviews Summary

The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 2 days

We monitor reviews for authenticity

RU
1 review
0 helpful votes
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Красивый стикер, повесила в кабинете английского языка, всем нравится, дети в восторге, очень оригинально.

Date of experience: July 9, 2016
New York
1 review
11 helpful votes
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Total scam
July 5, 2016

I heard this was a scam. I ordered anyway and it was. Now that I got my fake Nike sneakers that took over 3 weeks to get and were 3 sizes too big they changed my password so I can't login. Now I can't get my return information. DO NOT ORDER from this site.

Date of experience: July 4, 2016
LightInTheBox F. LightInTheBox Rep
over a year old

Dear Stacey, will you please advice us your order number so i can help you with the return? Or if you may private message me your account, i can check the order for you.

New York
1 review
6 helpful votes
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I order some wedfimg items. Paid extra shipping for 4 to 5 business days. Took about 3 to 4 weeks to come. The box all damage and some items broken... the item are very cheap looking and the break easily... it'sit's my first and last purchase from them

Date of experience: July 4, 2016
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer, Usually we use our ticket center to keep in touch with our customers, I guess you might don't know how to create a ticket. No worries, the supervisor of customer service created one for you. Please contact her in this ticket and she'll definitely solve the problem. Please log in your account on a computer (not mobile) You can find your ticket refer to following picture or this link: https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=12989456

Ecuador
1 review
0 helpful votes
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Llego bien lo comprado, sin costes adicionales, de forma mas rapida posible en el envio normal.

Date of experience: July 3, 2016
France
1 review
0 helpful votes
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SUPER
June 30, 2016

Très bel ensemble sexy envoi rapide et paiment sécurisé large choix d articles à petits prix je recommande lightlnthebox pour son sérieux

Date of experience: June 29, 2016
Australia
1 review
4 helpful votes
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By Karen Langham - Jun 27,2016

I purchased this beautiful jacket and when i recieved it it was too small i emailed lightinthebox straight away and sent it back. I just recieved the replacement today and I'm hapoy to say it fits. Thank you so much fir your understandibg and prompt action with my purchase i am very happy with my purchase and your service. Kind Regards Karen

Date of experience: June 27, 2016
Angola
1 review
0 helpful votes
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Maravilhoso
June 26, 2016

Comprei 7 pares de sapatos e gostei muito da qualidade do material e particularmente da perfeição na execução do trabalho. É muito cuidadoso de formas a não deixar defeito no material. Quer comprar sapatos? Compre no Lightningdebox.com

Date of experience: June 24, 2016
Mexico
1 review
0 helpful votes
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Mis productos me llegaron en tiempo y forma sin batallar.

Date of experience: June 24, 2016
Mexico
1 review
0 helpful votes
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COOL
June 26, 2016

ME GUSTA EL SERVICIO QUE MANEJAN, ME ENCANTARIA QUE HUBIERA UNA TIENDA EN MEXICO. SALUDOS

Date of experience: June 23, 2016
New York
2 reviews
9 helpful votes
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TOO SMALL MADE FOR ORIENTAL PEOPLE CUSTOMER SERVICE DON'T RESPOND TO REFUND OR EXCHANGE'S KEEP SENDING SAME MESSAGE OVER AND NOT ANSWERING BACK DON'T USE THIS COMPANY I WILL ONLY SHOP WITH THE USA! BEWARE!

Date of experience: June 23, 2016
LightInTheBox F. LightInTheBox Rep
over a year old

Dear Janice, this is Pinni, i would like to help but your order number is incorrect, will you please check again on your order number so i can locate your order in our system. I am looking forward to your reply. You may send private message to me with your correct order number.

Brazil
1 review
0 helpful votes
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Lace perfeita
June 23, 2016

Simplesmente amei, 100% humano fiz o teste com fogo, super indico, perfeita *-*

Date of experience: June 22, 2016
Ohio
1 review
2 helpful votes
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Great quality
June 22, 2016

I purchased 20 necklaces from lightinthebox and all were of same quality. Very good, stylish and was able to give all as gifts.

Date of experience: June 22, 2016
Canada
1 review
4 helpful votes
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I love the items I have bought from light in the box
Shipping is fast

Date of experience: June 22, 2016
Brazil
1 review
0 helpful votes
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Site cumpriu o prometido em minha compra; Comprei dois itens: ROUPAS DE CICLISMO prazos, informações, rastreamento, tudo 100%; Com certeza irei comprar muito mais. Muito satisfeito.

Date of experience: June 22, 2016
NL
1 review
0 helpful votes
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Een draadloze handsfree bluetooth carkit fm transmitter mp3-speler met dual 2.1a opladen via USB, ondersteuning usb / sd / aux-inHier was ik al een tijdje naar op zoek en gevonden bij Lightinthebox.com
Gezien bij de Mediamarkt voor 59,=! Exact dezelfde...
Zeer compact en zo handig in gebruik, nu via een usb stick luisteren naar je favoriete muziek.
Met of zonder bluetooth te gebruiken, echt een aanrader nu voor een leuke prijs!
Ik ben zeer tevreden na de eerste aankoop en zal dit product ook iedereen aanbevelen.

Date of experience: June 22, 2016
RU
1 review
1 helpful vote
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Very popular in Yekaterinburg among motorists use LED lamps, they have a number of advantages over previous versions of lamps, LED lamps are much less heat, very little energy consumed, they are resistant to vibration, light pure white and bright light and LED lamps is very long service life. Today, in the car, can be absolutely any incandescent lamp replaced by LED.

Date of experience: June 22, 2016
GB
1 review
3 helpful votes
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Latin dance dress
June 22, 2016

I'm really happy with this dress. It's a lovely bright hot pink colour and the price is extremely good value. Thank you.

Date of experience: June 22, 2016
Mayotte
1 review
0 helpful votes
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Good++++
June 22, 2016

BaoFeng UV-82 Talkie-Walkie 128CH 400 - 470 MHz / 136 - 174 MHz 1800mAh 5 - 10 km Appareil Radio Emetteur-Récepteur

31/12/1969

Produit conforme à la description, réception au bout de 3 semaines comme prévu.

Je prends toujours une livraison plus longue quelque soit les produits, ceci afin d'éviter les taxes de douane.

Date of experience: June 21, 2016
Brazil
1 review
1 helpful vote
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O produto parece ótimo. Aguardando entrega!

Date of experience: June 21, 2016
Brazil
1 review
0 helpful votes
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My experience
June 22, 2016

Their products are of good quality (The most that I bought). The LightInTheBox conveys confidence, because if the request does not come, they return the money. I was never at a loss. In addition, there is a very helpful staff that keeps me waiting for answers.

Date of experience: June 21, 2016