LightInTheBoxReviews 13,794

Bulk bought 150 rear bike lights and 72 of them didn't work. At £1+ per light, this certainly isn't cheap compared to other sites, so I was extremely disappointed. Clearly there is something wrong with the product, so I created a 'ticket' to get in contact with customer services to try and get things resolved.

They advise me to send the ones that don't work back so I can get a refund for the ones that don't work only. So I have to pay for postage to Poland, which I think is very unfair, seen as almost 50% of the products I bought are faulty. Something which is not my fault. I also wont be getting my refund for weeks.

They tell me: write down the order number and RMA code on the front and inside the package. Ok fine - but they gave me 72 individual, non-sequential codes to write for each individual faulty bike light.

I feel this was a way to deter me from sending the faulty items back and getting a refund. Seriously shocking, unfair and unhelpful customer service.

After replying explaining that there isn't enough room to write all 72 codes, and frankly this is something I don't wish to do anyway, they THEN choose tell me I can write only 2 if I want.

Also, their ticket responses had sarcastic undertones. I feel like I've been done over.

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Would like to add that a customer service representative got in touch with me after seeing this review and I received a refund for my postage and for the faulty products. I feel it's only fair to say this.

This is my final of three reviews for Light in the Box. My first review incorrectly claimed it to be a sham operation. As soon as that review was posted, a representative from Light in the Box wrote to me, quickly resolving my conflicts in a very satisfactory way. I have increased my rating from one to three and now four stars, because of the excellent customer service I have received. I believe that the quality of a company is usually directly related to their customer service.

The fifth star is missing for three reasons future customers ought to be aware of:

1) This company is located in China - therefore telephone communication is not available. It's a little complicated, but you can reach them by following the directions provided here: http://www.lightinthebox.com/knowledge-base/c1192/a2974.html - you will need your ticket (or order) number. You should probably receive a response within a 24-hour period - 48 hours if there is a holiday. If you are not able to understand the directions of how to reach their customer service, you could probably reach them through this site, since they check it regularly. Be sure to include your order number in your correspondence.

2) Because they are located in China, you will need to allow extra time for the products you order to arrive at your door.

3) I ordered clothes and was disappointed that our U.S. sizes do not correlate with China's sizes. The items of clothing I received were about 8 sizes smaller than what I anticipated receiving.

There really is a human being that you can communicate with regarding your orders, and she speaks excellent English.

I am very impressed with this Site Jabber. I was venting when I first wrote, never thinking for a moment that anyone would read what I'd written. And so I must compliment this site - it really provides an excellent service!

I ordered wedding favours from this company. They arrived and how disappointing. What I ordered were 36 delicate little tins, champagne ribbon and champagne vintage flowers. What I got was bent tins, yellow ribbon and all the tins had squashed flowers( not the same colour as advertised)Goodbye $90AUD. I can't believe the quality of the product, it is extremely poor none of the lids fit the tins and the ribbon and flowers on top look cheap & gaudy!. Really disappointed with the product, it's companies like this that give internet buying a bad name. Ive sent in a request to return the goods but from all the reviews I read (should have done it before I wasted my money) I don't expect much of a response.

That is the review I wanted to post on thier sistem, but it doesnt allow me to do this. Hi, I hope you will not fall into this system. I paid for the product and expedited shipping. I received in 1 month a product that cost 2.5 times less expensive than what I paid. The only solution resolution center was re sending to me is to send product back to China that will cost another 200$ to receive a refund. I paid insurance for taxes, receive bill from DHL more than 100$ with no refund from the system. Be aware it is only pictures that you are seeing and paying for. And I am going to post it on any site that contains fair review of your service. Thanks god I didnt order anything more. I could have lost so much money.

Why did I ever need to respond to a 'ticket' for my complaint on a DESKTOP computer while I bought those dresses on my MOBILE? Don't 'sincerely apologize' to me. As from what I said from my last review, I'm off to Spain tomorrow for the photoshoot. Nothing could be mended. Oh yea, you want me to get you back a satisfactory review here and there and on other reviewing websites? Do me a full refund. You've got my email address and it's your company who should be contacting me directly if you wanna 'apologize SINCERELY'

*****Update*****
After arguing with 3 different customer service reps my case was finally escalated to a supervisor. That supervisor was able to waive the return shipping for the item that they had incorrectly sent me. I specifically asked if they even had the item that I ordered, and it took a few days to check with the supplier. Once they confirmed they had the item, they asked me how quickly i needed it. ( when i originally ordered it) They also sent me the item I originally ordered. & offered me a $10.00 credit on any item over $ 20.00. Im glad I got my item, But after the hassle of the entire ordeal the credit will be useless, as I wont be ordering anything else.

I ordered an item, The item I ordered was not what was shipped to me. It was to be a velveteen lined winter hunting jacket & trouser style winter hunting pants- both waterproof. What I received was a silk lined coat & bib style pants. I contacted the customer service department to let them know of the error. And my item that I paid $83.81 total with 11.99 shipping they are offering a refund of $ 65.69 after taking out $ 6.40 for return shipping. So I lose almost $ 20 because they shipped me the incorrect items? They way I see it the customer is being punished for the incompetence of the seller. Worst customer service experience ever. Plus I will have to wait until it is shipped, delivered and inspected plus 5 days before a refund will be issued to me. Not a happy customer at all. I have made many online purchases for a variety of items. I have never had this much of a issue with a mistake that could easily be corrected by holding up your end of the purchase & sending the correct item in the first place.

This is hands down the worst online company I have ever bought anything from. I ordered a dress which was too small so I requested for either a refund or an exchange. They said they do not do refunds and they thanked me for understanding. The dress was $62 and after taxes and shipping I paid them $105. If that isn't insult enough there is no way to contact them. No number just an email which doesn't always get a response. Horrible company don't buy!

I would never advise anyone who actully wants their purchase to buy from this awful company.

My mother and I ordered two head pieces for a wedding, and even payed the full wack of £12.? For it to be delivered in 3-4 working days. Well over a week and the morning of the wedding- STILL NOTHING

Also sent TWO tickets in panick asking about it and never recieved a reply

For the sake of a extra few poinds I would goto more reliable websites to ensure you get what you pay for abd actually arrive after paying a lot extra to ensure this.

Stay well clear- I will be puttibg reviews on any sight to save people the hasstle

This is a scam company. They did not ship what I ordered and wanted me to ship the wrong product back to them at my own cost in order to get my money back; OR they proposed a credit on my account with them (with an expiry date) that I can used to apply on future order. I didn't want to pay for the shipment when it's not my fault so decided to take the credit on the account.
When I tried to use the credit to pay for my new order, it didn't let me complete the transaction. I emailed asking for support for over ten days and they kept sending me irrelevant responses and asking me to pay for the full amount and then get the credit back later. After 10 days then they stopped responding to any of my question completely. So, it turns out that it was just a fictitious credit on the account that you cannot use. They just stalling so it becomes expired.

So I placed an order for a pair of Nike Free 4.0 Flyknit running shoes, couldn't believe the price, they were £54.00, usually £100+.
I paid via PayPal, because I was sceptical of the websites legitimacy. The PayPal cheque took 8 days to clear, the order took 2 weeks to process, the payment took over a week to go through, the item took 2 weeks to be shipped. So 7 weeks later I received my order, after it had taken a tour of China.
So I opened the package today, the Nike box was battered (it has travelled half way round the world, so I let that slide), the shoes have everything on them to say they're legit, but for some reason I'm thinking they're fake. I read a few reviews, they say they don't sell fake Nike or Adidas... but I still think they're fake. There's something not right about them...
Anyway, be careful when ordering Nike shoes, and don't hold your breath for a quick delivery. 7 WEEKS... I'd send them back but I imagine the process for a refund would take 10 times longer.

I purchased my dress from Light in the Box and after telling people I bought it online they were a bit nervous for me but I felt confident. I received the dress as scheduled. The quality of the fabric, sewing, and all together look of the dress was much more high quality than I was expecting from a dress bought online.

I was initially a bit frustrated though because my dress was too big and did not match any of the custom sizing from my order. Rather too big than too small though! I proceeded to try and contact the company about having it altered. I found two options, to send it back and have it corrected for free or to have a local tailor alter it and they would reimburse me the cost of alterations up to the price of the dress. When I tried to fill out the form, it would not let me submit. At this point I was quite frustrated and did not think I had made a very smart move buying the dress.

I contacted the company directly about the issue though and they were extremely helpful! They responded with in four days and looked into the problem on their website with submitting the form online. They also told me to send a picture of the receipt in from my local alterations and reimbursed me the cost of my dress within three days, leaving me to only pay $12.00 for my alterations I found a wonderful alterations place.

Overall, my experience was good. I was disappointed by the sizing I don't think this is always the case but very impressed with the delivery timing, quality of the dress, look, customer service, and cost. I would buy from them again and even repeat this process. Buying a dress in a store is much more expensive! If you go this route, I suggest looking in stores and getting and idea of what you like, your size and having professional measurements done, then finding your dress online with enough time for alterations if necessary.

The web page and appeal is excellent... however when chosing this retailer over others due to promised delivery and not on price, it becomes obvious that it is about over-rated promises (and are not the cheapest either)... not about fulfilling their promises. If deadlines are important to you, find another supplier. If being able to contact your supplier easily to find out what is happening, find another supplier. Hopefully, the order will finally be delivered over two weeks late (double the promised delivery)... too late for what the item was needed for. Thanks for the disappointment... thanks for dropping me in the sh*t.

UPDATE: From this review, LightintheBox contacted me with apologies and the offer of a refund of postage plus 20% of the purchase price, or return the goods once they arrived for a full refund - the goods finally arrived, too late for the initial project they were intended for, however I chose to keep the items for future projects and LightintheBox were good to their word and promptly provided the partial refund etc within a day.

I've been waiting for more than 2 months for my order. It will take you a few hours to even determine how to contact them. Nothing but stall tactics; "wait a few more days", "OK we'll send you another one", "OK we'll give you a refund", etc... NOTHING HAS HAPPENED. I wish I could get the FTC involved. Proof they are out of control: My address is a USA address in Clay NY. Here is where they say they shipped it: gjk sghl (3rthkp rrwrkl 4579 retyu Austria).
24 JULY 2016 ~ THIS IS WHAT HAPPENED AFTER BEING CONTACTED BY Light In The Box...
AGAIN, you have shipped it to the wrong address! I even sent you the correct address when I saw you resent it to another incorrect address. This has nothing to do with choosing economy shipping! You shipped it to: gjk sghl, 3rthk rrwrkl, Austria. Does that even look like an address!? Then you tell me you can't change the shipping address! WHY!? WHY!?" WHY?" PLEASE JUST ISSUE A REFUND TO MY PAYPAL ACCOUNT AS SOON AS POSSIBLE. I buy a lot of merchandise from Chinese retail and wholesale distributors. I stand by my original review, that you have the worst Customer service department. MOST SINCERELY, JIM SUTHERLAND