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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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I wish I would have thought to read reviews before I placed my order. I ordered the items on Dec 2/16 it said it could take up to 48 hours to process the order (which was fine). They processed my payment the same day. I paid extra for expedited shipping that said the item should arrive in 5-8 days. It is now Dec 14/16. The order (according to the very vague tracking info) said it was shipped 2 days ago, That means it took 10 days for processing! I have my doubts that I will receive these items before Christmas. I have emailed them multiple times and have been given the same generic response that everyone else here seems to have reviewed. Even looking at the company's response to these reviews, here, have been the same generic message over and over. I will wait another week to see if I actually get the items, but I am not feeling very confidant at this point. I will write a follow up to this if there is any changes. But at this time I paid for shipping that should have arrived in 10 days, and it has already been 14...
I'm waiting for almost 3 weeks for the items to be sent... They do not comply with shipping dates they indicate, close tickets you open without giving you a response and it's the only way to contact them.
Dear Customer,
We sincerely apologize for the inconvenience.
The supervisor of customer service created one ticket for you. Please contact her in this ticket and she'll definitely solve the problem. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=14144156
Sincerely,
LightInTheBox Customer Service
, Still wondering where my order is, has not arrived and it's been 2 weeks! Extra fees for better shipping but is untrue! I will never shop with them again. Have used other online sites with great success, but not this one! Beware!
Dear Customer,
We sincerely apologize for the inconvenience. Please don't be worried cause we'll take full responsibility of that.
The supervisor of customer service created one ticket for you. Please contact her in this ticket and she'll definitely solve the problem. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=14132549
Sincerely,
LightInTheBox Customer Service
Thanks to Tammy the Supervisor who reached out to me regarding my concerns, I would definitely consider doing business with this company again.
Dear Customer,
We sincerely apologize for the inconvenience. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=14132329
Sincerely,
LightInTheBox Customer Service
Compré este vestido online (ya había comprado con anterioridad en esta tienda pero nunca ropa) y sabía de qué país venía pero quise darles una oportunidad. La verdad que me dieron una grata sorpresa al ver el acabado del diseño y la calidad de la tela.
Solicité envío exprés y me llegó en menos de 10 días! Sin duda volvería a repetir.
Glad i read these reviews I was going to buy a wall projector as a Christmas but luckily I read sitejabber reviews first as it seems I would of been robbed of a Christmas present Probably wouldn't of received in time if at all on might of had to pay import tax. What a flippin joke... another fancy scam website it seems
Writing a 1 star review, the company calls me from China I think suggesting a refund... then emails me to ask about my delivery experience?
Dark in the Box is darkening further... my order status is as clear as mud... not sure whay a company emails youa bout the delivery which has not happened as opposed to the refund they promised... which has also not happened?!
If this is US trading standards I am even more concerned about the stupid Brext vote my fellow citizens voted in.
I will await another call from the other part of the world and email that does not relate to my situation; wouldn't it be more efficient to do all this transparently?
This is Pinni from Lightinthebox. I am glad to help. After review your case, i had conducted ticketId=14114135 in our ticket center and provide a solution for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Ordered an item on Nov. 29th. When I visited their site for status reports, it kept saying "processing" for 10 days! In light of the slow "processing" when I tried to change the delivery address, they wrote back and said my package had shipped. When I clicked on their "TRACK" button, it noted that he item was not found. There is no phone number you can call them at. Hold on to your money. Truly! Personally, I'd be happy to write a revised good news story to append this poor review, but based on my experience so far, if I don't receive the package in next few days, I'll be contacting the Federal Trade Commission.
This is Pinni from Lightinthebox. I am glad to help. After review your case, i had conducted ticketId=14081528 in our ticket center and provide a solution for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
My card was charged for for an item. I cancelled that order before it was shipped and requested a refund. I was notified that the cancellation was successful and my credit card would be refunded the full amount. They closed the ticket after 7 days. There is no way what so ever for you to contact "customer service" after the ticket is closed. I still have not received any refund from them and will never order from light in the box again and I will tell anyone that will listen that this company is horrible and unreliable.
A website with everything from electronics to lingerie. Good customer service.
The time it takes to process an order is lengthy, it took 9 days for my payment to get received, and the actual delivery time is much longer than the specified options. I selected postal expedited (5-8days), but it's actually going to take up to 12 days.
But now knowing that international orders take longer, I will most likely order again
I placed my order and paid for it on 29th November 2016, I was given a delivery time frame of 3- business days. It is now the 7th December and I have not received my items which I needed to receive by now for my office Christmas party tomorrow.
Can somebody get back to me asap as this is my first time ordering from this site and I have not received any communication suggesting that my delivery will be late.
Dear Customer,
We sincerely apologize for the inconvenience. We are really sorry but you may misunderstand our order procedure. Please note the 3-5 business days is only for shipping via Expedited Shipping, which not including the processing time for the item. The Total Delivery Time consists of processing time and shipping time TWO parts. You can see the processing time for your item on the product page above the "Add to Cart" button.
The supervisor of customer service created one ticket for you. Please contact her in this ticket and she'll definitely solve the problem. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=14056199
Sincerely,
LightInTheBox Customer Service
I ordered a pair of shoes on November 27th and on their website it said they would be processed and shipped within 24 hours. I paid extra for expedited delivery so the shoes would get there within 4-6 business days. They took the money from my account straight away but after a week it said my shoes are still being processed. So I contacted them and they said they would sort it. The shoes finally left their warehouse after 7 days (not the 24 hours they said) and after a lot of frustrating correspondence (they don't answer your questions, they generally just send computer generated responses) I received an e mail saying they could only send the shoes via standard now as expedited is no longer possible and it will take 6-8 business days. They kept trying to tell me that I do not understand there are 2 parts to the order - the processing and the shipping. I totally understand but they just mucked up! I paid for 24 hour processing and 4-6 days shipping. Instead I get 7 day processing and 6-8 days shipping. I need the shoes in 2 days but it does not seem like I am going to get them. Communicating with them via e mail is painful because they do not answer your questions and tend to give generic responses. They have not offered to refund me for the shipping despite admitting fault. I will never use this company again. Stay away from them, there are literally thousands of complaints about this company online, I wish I had thought to check before I ordered.
Dear Customer,
We sincerely apologize for the inconvenience. Please don't be worried cause we'll take full responsibility of that.
The supervisor of customer service created one ticket for you. Please contact her in this ticket and she'll definitely solve the problem. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=14041738
Sincerely,
LightInTheBox Customer Service
I ordered a clock and it arrived broken. I sent it back and asked for a replacement, which arrived broken. I sent it back and asked for a refund and I cannot get a refund. PayPal will only honor the initial order and not the replacement. Now I know this in future, with other suppliers, I will only ask for a refund NOT replacement.
Dear Customer,
We sincerely apologize for the inconvenience. Please don't be worried cause we'll take full responsibility of that.
The supervisor of customer service created one ticket for you. Please contact her in this ticket and she'll definitely solve the problem. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=14028164
Sincerely,
LightInTheBox Customer Service
When I ordered my painting from your company, I paid $47.00 plus postage. I just received this today December 5,2016 and your price was lowered to $24.00. I would appreciate a credit if I open and keep what I received. I remember reading canvas was on plywood, now it says painting only. Need som clarification on this.
Dear Customer,
We are sorry for all the inconvenience caused. Since we will have many other promotions irregularly, we advise you may keep our web to your ""favorite"" and visit it often. Thanks for your kindly understanding in advance.
The supervisor of customer service created one ticket for you. Please contact her in this ticket and she'll definitely solve the problem. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=14028050
Sincerely,
LightInTheBox Customer Service
Sorry to say I have had a bad experience with this company. I ordered an item to be delivered within 3-4 business days, paying ~£12 for the privilege. It is now 6 business days (10 actual days) since I ordered and payment was taken. I have submitted several tickets requesting a) my £12 back and b) an update on when it will finally get here. The first ticket was resolved immediately saying it will take 7 days to arrive, but I don't think they looked at my specific case where I'd paid extra for priority delivery. Subsequent tickets have gone unanswered. Poor show.
Dear Customer,
We sincerely apologize for the inconvenience. Please don't be worried cause we'll take full responsibility of that.
The supervisor of customer service created one ticket for you. Please contact her in this ticket and she'll definitely solve the problem. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=14027861
Sincerely,
LightInTheBox Customer Service
I ordered few items with expedited shipping, it's been five days and the order is still in process. I need those item for an event seven days from today. How do I contact light in the box as there is no contact information on their website, not even live chat.
Dear Customer,
We sincerely apologize for the inconvenience. Please note usually customers get in touch with customer service by submitting ticket. I guess you're not familiar with that so you haven't submitted any ticket to us yet.
The supervisor of customer service created one ticket for you. Please contact her in this ticket and she'll definitely solve the problem. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=14004551
Sincerely,
LightInTheBox Customer Service
Website clearly said 3-4 day delivery time. Item not shown up and it's now the birthday of the person who it is a gift for. The company now saying it will take a week. Paid almost £12 for express delivery. Tracking number comes up as Unknown. Not happy
Dear Customer,
We sincerely apologize for the inconvenience.
The supervisor of customer service created one ticket for you. Please contact her in this ticket and she'll definitely solve the problem. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=14004494
Sincerely,
LightInTheBox Customer Service
When my bike was finally delivered, a month late (bearing in mind they advertise a 3 to four day delivery) I had to pay an additional import tax of £108.00. Three weeks later I receive another dumping tax of £156.00. So the bike that was supposed to cost me £218.00 has intact cost me £482.00. What a rip off. There is no way that I would have purchased the bike if I had known there would be an additional import tax charge of over more than 100% of the bike.
Dear Customer, will you provide correct order number?
Took 2 payments out of PayPal now waiting for one too be returned. PayPal still pending how long does this take. I did receive my order I just want my payment back that you took for 2 orders. Give back my refund I would give 5 stars.
This is Pinni from Lightinthebox. I am glad to help. After review your case, i had conducted ticketId=13983807 in our ticket center and provide a solution for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
He comprado varios vestidos y me han encantado! Muy buen precio y la calidad de los vestidos ha sido muy buena. A parte de que la entrega fue muy rapida porque utilize el servicio de envio express! Tambien me han reembolsado los impuestos de aduana. Puedo ampliamente recomendar a mas gente comprar de esta tienda en linea!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
We sincerely apologize for the inconvenience. Please don't be worried cause we'll take full responsibility of that.
The supervisor of customer service created one ticket for you. Please contact her in this ticket and she'll definitely solve the problem. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=14144235
Sincerely,
LightInTheBox Customer Service