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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Gostei dos produtos, só demora um pouco pra chegar mas vale a pena pois é mais justo os preços... tem que aproveitar enquanto o governo não embarga
O site em si foi bom. Funciona bem, veio bem embalado e é muito útil no dia a dia. O vendedor foi bem rápido em efetuar a entrega é o código de rastreio funcionou perfeitamente.
I ordered several items, they arrived after 2 to 3 weeks, no regrets. Iam happy about price quality.
Servizio veloce e impeccabile tutto perfetto grazie mille è stato un piacere fare acquisti con voi, alla prossima
Excelente produto! Atendeu acima da expectativa! Material de excelente qualidade!
Veio tudo certinho e gostamos muito!
I get the wrong thinks, not that I ordered and no re shipping because I lost the wrap and the numbers of the item on it
Édit: They resend the good produce for free and no needed to give back the wrong item received so its ok for me
I purchased a dress, shawl, and wrap (shrug/bolero). I LOVE, LOVE, LOVE them! The designs are simple and elegant, and the materials are nice. The pearl pink color is beautiful. The dress is one of the most beautiful dresses I've come across. For a 5'1", 122 lb, US 32B woman such as myself, the waist is a bit loose on the Girls' Size 16 dress, which is great if you're looking for a modest fit. They're exactly like in the photos!
Muy lindo el producto me gusto mucho y me llego dentro del los dias establecidos recomendado para futuros compradores. Seguire comprando en esta plataforma.
I got very unique items which I don't normally get it from other online stores in India. This is a perfect site to look for. Also, it is tension free shipping to India.
Nice and stylish everyday footwear. Can be worn for gardening or just a stroll in the parc. Confortable yet sturdy.
I have ordered 3 health bands from Light in the box and i must say that the entire experience has been good, apart from the fact that the deals were tempting and rightly priced on the site. I would highly recommend lightinthebox for good deals and good service for me based in the UK.
Out of all the sites that I have had dealings with, LightIn The Box has been the most professional with top quality products and handling and delivery of all purchases. I have never had to follow up on any of my purchases as they have arrived before the due date. They come highly recommended by myself.
E comprado aki barias cosas y muy bien recomiendo comprar por que hay muchas buenas y baratas y el tiempo de llegada no es tanto no como en España pero esta bien
3 orders
And different status
One order was refunded
Other order arrived and everything is as expected
The final order is in transit (it's supposed to be in my country for the last 3 days)
When my item arrived i had to pay again the postage but when i contacted light in the box and sent my receipt i was paid there and then. Thanks a lot.
Buy some pair of shoe from this web and cost too much fro shipping fee, but they said some of my item is out of stock, then they just refund the money for that item but the shipping cost for it they did not refund.
Dear Customer,
We sincerely apologize for the inconvenience. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=16267580
Sincerely,
LightInTheBox Customer Service
I order a phone from them on Aug 19 2017 (DOOGEE BL5000 5.5 Android 7.0 4G Phone with 4GB RAM 64GB ROM MT6750T Octa-Core 13.0MP Dual Rear Camera Lens USD $156.19) we are on Sept 14 2017.So far no phone, contacted DHL and they said the phone returned back to Hong Kong now im hoping to get my money back, I am very disappointed and frustrated about the shady way they do business. People avoid lightinthebox.com for your own good!
Dear Customer,
We sincerely apologize for the inconvenience. The supervisor of customer service created one ticket for you. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=16260649
Sincerely,
LightInTheBox Customer Service
After 2-3 followups from the light in the box team, they have decided to get me a refund. Let's see what happens after few days, I get my amount back or not.
This is Customer Service Supervisor from Lightinthebox. I am glad to help. After review your case, i had conducted ticketId=16238273 in our ticket center and provide a solution for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Finally got a refund after trying since beginning of August to work this out, now they want me to edit the review, somy experience with this company is not good, I do appreciate the refund finally but it should not be this complicated to fix an issue with an item that is damaged
It started with getting charged additional duty fees even when they were previously paid. I ordered 3 items 2 of them were great and working the 3 was broken. I contacted customer service and they responded 3 days later asking me to send pictures of whats not working. After sending pictures they asked me to send the object back with a number for the return that they will provide. They never sent me the number after asking 2 more times for the number i contacted paypal. Paypal told me to send it back with a tracking but to send the item back with tracking is over the price of my order so i sent my return with signature. Now i will not get a refund for an item that does not work and had to pay extra fees for a broken item because there is no way to track the item. I have copy of my receipt for the return but that is not enough. I would not order from this company
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
We sincerely apologize for the inconvenience. The supervisor of customer service created one ticket for you. Please contact her in this ticket and she'll definitely solve the problem. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=16267594
Sincerely,
LightInTheBox Customer Service