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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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I WOULD LIKE TO THANK LIGHT IN THE BOX FOR EVENTUALLY SUPPLYING THE CORRECT SIZE T-SHIRTS THAT I ORDERED
THE CLOTHING I ORDERED CAME THROUGH IN THE WRONG SIZE AND THEY WOULD NOT EXCHANGE EVEN AFTER SENDING THEM THE PROOF THEY REQUESTED
Ze zijn mooier dan op de foto's echt perfect en werden heel snel geleverd. Het is de tweede dat ik via hier besteld hebt en ga ze nog in andere kleuren bestellen.
I was sent a small pair of trousers instead of XL but Lightinthebox has resolved my complaint in a very satisfactory manner.
I recently purchased a range of bathroom products from LightinTheBox. I was pleased with the arrival time due to international Covid19 restrictions of travel and uncertainties associated with that. The products were well packaged and the image and descriptions were as shown on the website. Overall I couldn't fault any of the process and product received.
Ordered l dress few months ago, it was great. I ordered 3 more and they were terrible, done with this company. Dresses were an XL and looked like they were petite. The pictures on their website are nothing like what you receive, very, very cheap. Done with this place.
Dear customer,
We apologize for the problem. Could you please provide us with your Order Number firstly?
Please advise us more details about your problem, so we can further investigate it for you. We will help you resolve the problem with our our greatest effort.
Thank you for your understanding and cooperation in advance.
Hi I ordered few items as price was so good. Did not receive items and now they are not refunding my money, They are complete fraud.
Dear customer,
We apologize for the problem. Could you please provide us with your Order Number, so we can further check your problem? We will help you resolve the problem with our our greatest effort.
Thank you for your understanding and cooperation in advance.
This company deals in nothing but fraud and lies. From my first email complaint to them - and I will gladly make public the full email chain - they have changed their story (and even my order details!) too many times to mention. They make a show of trying to resolve the issue, but in fact are dreaming up lies to cover fraud - with the intention of frustrating the client to the point that they give up. But I won't give up until I am fully refunded. WORST online buying experience ever, and a colossal waste of time and energy.
Order No.: #*******.
They false advertise like crazy, as the images on the website are nothing like the products they send. They also refuse to comply with complaints and request for refunds on account of false advertising. They also don't warn you when purchasing of extra fees you'll be charged upon delivery.
Dear customer,
We apologize for the problem. Could you please provide us with your Order Number and more details about your problem? We will further check it and will help you resolve the problem with our our greatest effort.
Please also be advised the extra fee charged upon delivery was not charged by us. It was paid to your local Customs as Tax Fee.
We are unable to tell whether you will be charged this fee or not. But we state this information on our website in following link.
http://www.lightinthebox.com/knowledge-base/c1229/a3021.html
Thank you for your understanding in advance.
I was so excited to order the sofa covers. I ordered 2 dark gray covers. The company sent me a light gray and dark gray. They don't match. I've written the company 4 times w no response.
Dear customer,
We sincerely apologize for the problem and all the inconveniences it may have caused.
We received the same complaint from you via Facebook. Our supervisor will contact you and help you resolve this problem in a timely manner via Facebook. We would appreciate if you can keep in touch with us there.
Thank you for your understanding and cooperation in advance.
Customer service rep "Oneal" would not answer my questions. I was chatting with Oneal online about a smartwatch. Almost every answer to my questions was incorrect. He said the watch operated strictly by Bluetooth. I told him the watch was iPhone compatible and there must be an app for the iPhone. I asked what the name of the iPhone app was. I wanted to see the rating on the app before I bought the watch. He said the name of the app is in the box with the watch and I would have to buy the watch to find out. He said I needed to "open a ticket" then terminated the chat. I did not order the watch, therefore I could not give an order number to open a ticket. There is no phone number available, no e-mail for customer service listed. How do I contact this company? I tried chatting again in 2 hours and Oneal came back on, then disconnected immediately. If a representative responds to this review, please leave a phone number or email address. Thank you. BUYER BE AWARE
Dear customer,
We apologize for the problem. As for your case, could you please contact us again via private message and list all your questions?
We will then further check your questions with our supplier. Thank you for your cooperation in advance.
I have been waiting over 90 days for my items. They finally acknowledged my package is lost- asked if I wanted a refund. I said yes I want a refund and they have gone back to please wait. They have offered discounts and refunds and never followed through. Stick to wish and Amazon. DON'T BOTHER WITH LIGHT IN THE BOX! HORRIBLE CUSTOMER SERVICE?!
Dear customer,
This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for the inconvenience caused by the lost order.
We'd like to help you resolve the problem and had applied for a full refund for you. But then we're informed by our Financial Dept. that you already asked a chargeback of your payment. We're sorry to tell you that we're unable to process any refund to you now since your Credit Card Company is reviewing this dispute. Please kindly note that though how much we want to help you to provide you a refund, the Credit Card Company will not allow us to do that.
In this situation, please wait for the result of this reviewing, if your Credit Card Company decides you win this dispute, you’ll receive the full refund. So please be kindly waiting for the result. We’re really sorry that we’re unable to help you now. Please contact your Credit Card Company if you have further question.
We also realized the previous representative did not offer you enought support. I will criticize him strictly. We will improve our service and try to avoid any problem happens again.
Your kindly understanding and cooperation are highly appreciated.
STOP - shop somewhere else!
I ordered 2 dresses and two sofa covers, which was £220+shipping of £20, total £240. My surprise was not the cost of the items, as these were clearly shown on the website when I ordered, but the cost of the shipping. My invoice showed a shipping cost of £20, so when I was asked to pay an additional £16.11 by DHL I was very surprised and even more so when I only received the £18.75 dress - my order had been split. I then received a further message asking for an additional £77.63, what for! Well, this was a second parcel charge, an incorrect duty calculation based on furniture! And VAT on the whole lot calculated on an incorrect value of goods. LightInTheBox had split my parcel, quoted an inflated value, selected the wrong category code for import duty and after already charging me shipping costs for my order, then made me pay all their shipping costs or under their terms of business, I would be charged extra for refusing the parcels. I have just been blackmailed into paying their flipping charges. I am incredibly hacked off and after 2 hours and 4 depratments on the phone, if I now die with a stroke or heart failure I hope my partner sues these muppets for every last penny they have!
Dear customer,
We regret to hear that you were charged Tax Fees for this order.
Please kindly note that usually Customs will check parcels of certain category over certain value and charge import tax and other fees on the imported items based on the local customs rules and regulations. Since not every parcels will be charged of this extra fee, we didn't remind customers when they placed an order. But we state this information on our website in following link.
http://www.lightinthebox.com/knowledge-base/c1229/a3021.html
We'd like to help you investigate the case further. Could you please provide us with your Order Number firstly? If we find you were over-charged tax fee, we'd like to help you fix up the problem as soon as possible.
Thank you for your understanding and cooperation in advance.
These people are thieves
These people are thieves. I was sent defective products and they are giving me the run around about a refund and return. Daily I have to go to their site to argue with CS. They do not respond via email directly, so you must go to their site, which I sure adds to their "hit" count. Can't get a refund. STAY AWAY. Don't give them your card at all!
Dear customer,
We sincerely apologize for the problem. Could you please provide us with your Order Number firstly?
Our supervisor will then help you further check what caused the problem. Once we confirm we made a mistake, we will help you return the unqualified item back for a full refund at our expense. Please do not worry.
Thank you for your understanding and cooperation in advance.
Wrong size and they said it was a custom size and it was a regular size 12. They will refund 20% of my money and take the dress back. What the heck. So they can turn around and resale the dress. Hell no! I will continue to post bad reviews on this company. DO NOT ORDER FROM THEM! CAUTION! BUYER BEWARE!
Dear customer,
We apologize for the problem. But we are afraid that you might misunderstood us.
As mentioned that your dress was Made-To-order, it did not mean the dress was made per your own measurements. It means that we did NOT have this dress in stock. After you placed this order, we would contact our tailors to make a NEW dress for you, according to our size chart.
Based on our size chart, we are unable to accept return for non Made-To-order products. You can check the return policy statement in following link.
https://www.lightinthebox.com/nh/Return-Policy.html?prm=1.0.87.0
While considering you may not familiar with our policy, we offered you 20% dress price as a discount to Keep the dress. Hope you understand it.
We can fully understand your disappointment. Could you please provide us with your Order Number?
Our supervisor will further check your case and try to find a better solution for you.
Thank you for your understanding and cooperation in advance.
I ordered a bike shirt in January. Using their online chart, I ordered a L (large). Six weeks later I received the shirt in a S (small). I requested they correct the mistake. Since then there have been many communications from them -- primarily saying it was my fault. Like: I ordered Asian size, not American size (I ordered from their size chart); Either I should return the shirt at my cost, insured and certified to China, or they would give me half the cost credit toward a new order. Bottom line? It's August and I am still waiting for either the correct size shirt or a refund.
Dear customer,
We apologize for the problem. Could you please provide us with your Order Number, so we can further check what caused the problem? We will help you resolve the problem with our our greatest effort.
Thank you for your understanding and cooperation in advance.
I ordered a telephone case and it did NOT fit my phone. I tried to return it and they said they would have to deduct postage to China, refused to submit a return label (but, wants the return postage), the return label address is in Jamaica, NY but they do not accept returns and refuse to provide the address in China with which you return their merchandise. I have experienced similar problems with these Chinese vendors of deception and the do not let you know the company is outside the US in their misleading ads. They are scammers in the first degree.
Dear customer,
We apologize for the problem. Could you please provide us with your Order Number firstly?
Please be advised we do not have any oversea warehouse. All the items need to be returned to our Chinese warehouse. The "Jamaica, NY address" is just a transit depot of the shipping company. We appreciate your understanding.
But once we get your order number, we will further check your case and then try to find a better solution for you.
Thank you for your understanding and cooperation in advance.
If I could give an honest "Star Rating" it would be: -1,000,000 Stars! DO NOT order anything from this company! They send you DEFECTIVE items and when you return them - they REFUSE to REFUND your MONEY! DO NOT ORDER FROM THEM!
Dear customer,
We apologize for the problem. Could you please provide us with your Order Number, so we can further check your problem? We promise to take full responsibility for any unqualified product and will help you resolve the problem with our our greatest effort.
Thank you for your understanding and cooperation in advance.
Best prices on internet and good value. A lot of wonderful things to have. Delivery in short time. I love It.
I paid for a men's cycling top, payment was via PayPal. They wrote to me weeks later to see the product was finally being shipped, it is now a month after that, no sign of it. And no one at the company seems to be able or willing to respond to me. This is a scam. And what's worse, is they keep advertising on Instagram which is where I saw the products in the first place. I'm sure other people are going to lose out too.
Dear customer,
We apologize for the problem. Could you please provide us with your Order Number, so we can further check your problem? We will help you resolve the problem with our our greatest effort.
Thank you for your understanding and cooperation in advance.
Worst clothing site ever! Do not order from here. My order was placed on 6/22/2020 and I did not receive any of the seven items that I ordered. Also customer service was not helpful at all. All someone would say is please give it another week meanwhile I waited for over a month. DO NOT SHOP HERE!
Dear customer,
This is Customer Service Supervisor from Lightinthebox. I am really sorry that you were unsatisfied with the previous service you received from our customer service department. But I would like to try my best to help you.
Can you please advise me your Order Number, so I can check and solve problem in timely manner? Thank you for your understanding in advance. I am looking forward to your reply.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
We sincerely apologize for all the inconveniences this order may have caused to you. We will take full responsibility of this problem. I also realize the representative in the previous Ticket did not offer you enough support. But I do expect you may give us another chance to resolve this problem.
I had conducted new Ticket ID =21510161 in our ticket center and provide NEW solutions for consideration. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.