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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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I have 3 orders that were shipped and I have not received the orders. The time that I have been waiting for my orders are excessively too long. I have paid over $100 for the three orders. I will never order my them. They do not tell you where the products are coming from. If I had known it was coming China I would have not placed an order.
Terrible service! I ordered many things for my son's birthday... well in advance (3 weeks before). Website indicated 5 to 9 days for DELIVERY. After a few weeks, I tried to contact them and cancel order. They did not cancel! Instead they offered me 25% discount ON SHIPPING, they opened a new ticket. I had to cancel 3 times before they would cancel.
I have reported this company to PayPal and my credit card company.
NEVER USE THIS COMPANY!
False ads, no return, no refund because of invaled return address, they asked to close the case with PayPal before they issue a refund, watch out they are not trusted.
Dear customer,
We apologize for the problem. Could you please provide us with your Order Number, so we can further check your problem? We will check if there is any better solution for your case.
Thank you for your understanding and cooperation in advance.
I ordered 5 items, I returned some as instructed
£20.00p post Office and light in the box said I had to send back to China, 4 weeks later items arrived back on my doorstep. Light in the box ignored all emails for weeks. Then I was asked for proof, which was sent and pictures send of all the parcel labels plus order numbers, receipts etc.,
A message arrive that the details I sent were void as not enough information. I could not have given more. Then please keep items, they would give 50% off. I do not want the items, I would like my money back. Now silence, this leaves me nearly £100 out of pocket. I am a Pensioner and only ordered for a choice, I did keep one item as planned but how it has cost me. Awful customer services, I have asked repeatedly for an English address to return items they just say send to China. WHAT AGAIN I SAY AND LOSE ANOTHER 20.00 ON TOP OF ALL THE OTHER MONEY THEY OWE ME. Crooks something needs to be done about this sort of retailing
Dear customer,
We apologize for the problem. Could you please provide us with your Order Number, so we can further check your problem? We will help you resolve the problem with our our greatest effort.
Thank you for your understanding and cooperation in advance.
Two sets of outdoor lights arrived quite quickly and were put up in the summer months but not used. One set of lights has now given up after only a few days use. Wrote to ask for a replacement and its only a 30 day window. Will not be buying from them again.
Dear Helen L,
We regret to read about this bad experience. We are truly sorry for what has happened and would like to make things up with.
Can you please tell me the order number? The warranty for most of our products is 30 days, which cover manufacturing defects or damage during transport. Once this delay passed our supplier will not accept to refund or replace the products
However we always try to help our customers case by case. Please tell me you order number. As you you've only used the lights for a few days, we will try our best to accomodate you. Please reply us here or through your account.
We wish you a nice weekend!
LightInTheBox Customer Service Team
LightInTheBox TID ******* of Order *******
I purchased hair and didn't like the color and wanted to exchange for a different color. LightInTheBox told me that I would have to mail it directly to China at an exsorbant cost which will be more than the product is worth or I could keep it, sell it or give it to a firend, then purchase the new item. In addition, it would not be cost effective to return it. Please save your money and don't get screwed.
Dear customer,
We regret to hear that you want to return the order you received.
Please be noted all the products need to be returned to our Chinese warehouse. And for the non-quality products, customers will be responsible for the return postage. We feel sorry that you might not notice these information which are clearly stated in our return policy. But you can check the return policy statement in following link.
https://www.lightinthebox.com/nh/Return-Policy.html?prm=1.0.87.0
However, I truly value you as our customer and do really want to help you. So I had conducted new Ticket ID =21924827 in our ticket center and provide a Special solution for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.
I ordered a pant suit for a wedding. It was a standard size like I would order from a reputable clothing site. When I received the item the fit was horrible, and so was the quality. I immediately contacted them and requested a return. They responded by saying it was a MTO or "made to order" item that could not be returned. I did not send personal measurements and was never under the impression that it was made to order. They are scammers as far as I am concerned. I now have a poorly fit outfit that I can't wear and am out over $120. Shame on this company, I have NEVER not been able to return an item that did not fit.
This is Customer Service Supervisor from Lightinthebox. I regret to hear the Pantsuit does not fit. But I am afraid that you got a misunderstanding with us.
Your Pantsuit is a Made-To-Measure item, which does not mean it was made per your personal measurements. It means that we did not have this product in stock. After the order was placed, we had to ask our supplier to tailor a NEW Pantsuit for you. We highly appreciate your kind understanding.
Based on our policy, usually we are unable to accept return for any non-quality Made-To-Measure items. You can check the return policy statement in following link.
https://www.lightinthebox.com/nh/Return-Policy.html?prm=1.0.87.0
However, I can fully understand your disappointment in keeping a clothing that you might not be able to use. As I truly value you as our customer, I had conducted new Ticket ID =21898010 in our ticket center and will apply for some SPECIAL solutions for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply and tell us your decision. Thank you for your cooperation.
Do not buy-can't return. Large size fits like small size. Fabric is crap. All around terrible decision. Customer service offered me a gift card or a $33.00 refund on a $133.00 purchase. Told me I could keep and resell. Said they are international and this is their policy for all sales. I've learned my lesson again about trusting China. Lowest quality ever. I was so excited waiting for the items to arrive. Now I am so angry that they look nothing like the pictures on their site.
Dear customer,
We apologize for the problem. Could you please provide us with your Order Number, so we can further check your problem? We will help you resolve the problem with our our greatest effort.
Thank you for your understanding and cooperation in advance.
I ordered a $182 order the items I got some didn't have the new brand tag in another words no tag at all. Everything smelled like plastic... Chinese smell. The clothing are smaller than the size I ordered. At this point I wrote an email to send me a return label for my package never heard from them.
I ask everyone that reads this review NOT to ORDER from LIGHT IN THE BOX you will be wasting your money in products that are very poor and cheap quality.
Dear customer,
We apologize for the problem. Could you please provide us with your Order Number, so we can further check your problem? We will help you resolve the problem with our our greatest effort.
Thank you for your understanding and cooperation in advance.
Ordered several items. Ordered larger than needed just to be sure they would fit. When received, items were radically smaller than expected and wouldn't fit. I reached out to customer service to request a return/replacement, and the company refused. Horrible company, horrible customer service. If you order from them, you might as well be throwing your dollars in a fireplace and watching them burn.
Dear customer,
We regret to hear the products do not fit. But please be noted all our clothes are sold with the specific measurements. Our customers need to measure themselves, compare the measurements with our size chart and then pick the correct size. If you just pick 1 or 2 size larger without refer to the measurements, the clothes are always go small. We appreciate your kind understanding in advance.
But you may advise us your Order Number here. As we truly value you as our customer, we'd like to further check if there is any better solution for your case.
Thank you for your understanding and cooperation in advance.
I am stuck with a $75 costume( unopened) that was received 15 days after I ordered. Arrived late, had to buy another costume. They will not take it back. Very dissatisfied
Dear customer,
We apologize for the problem. Could you please provide us with your Order Number, so we can further check what caused your problem？We will then try to find a proper solution to fix up your problem.
Thank you for your understanding and cooperation in advance.
I placed an order on September 21st from Light In The Box Asia. I received the 6 hooded cardigans on November 4. The sweaters have an odor to them and one of the 6 cardigans was made out of a thinner yarn then the rest. It also did not have a size on it. When I matched it to the cardigans that I ordered in small it was smaller, shorter and had some pulled yarn on it. It looked like it had been stretched. This was suppose to be a medium size. I wanted to return it but to whom? I don't even have an inventory sheet. Just a return address on my box. Very disappointed. The sweater will be going to charity and I am going to need to purchase another hooded cardigan. My only receipt is the one through paypal
Dear customer,
We apologize for the problem. Could you please provide us with your Order Number, so we can further check your problem? We will help you resolve the problem with our our greatest effort.
Thank you for your understanding and cooperation in advance.
I ordered in March 2 AirPods they took our money immediately but we still haven't received our products. Please do not waste money on this place.
Dear customer,
We apologize for the problem. Could you please provide us with your Order Number, so we can help you check the order status? We will find a proper solution to help you get out of this hassle.
Thank you for your understanding and cooperation in advance.
Ordered an outfit for my son's wedding. Measured myself and ordered the size the website recommended. Item came and was way too small. Bad quality. I was not able to send it back because 'it was a custom made item'. This was a totally off the rack item. If it was a custom made item why were the pants too long? Shipping was way too expensive. Stay away!
Dear customer,
We apologize for the problem. Could you please provide us with your Order Number, so we can further check your problem? We will take full responsibility if we confirm the product was made incorrectly.
Thank you for your understanding and cooperation in advance.
Ordered item in March still have not received eventhough i was told it would be max 90days. No response from customer service to get a refund. And now my card has been cloned and attempted purchases from Lightinthebox. Stay away absolute scam and no accountability.
Dear customer,
We apologize for the problem. Could you please provide us with your Order Number, so we can further check your problem? We will help you resolve the problem with our our greatest effort.
Thank you for your understanding and cooperation in advance.
The clothing products are cheaply made and three sizes too small (not according to the size chart). Upon requesting a return, the company demanded measurements of their product, of which I provided. Then they offered a 50% refund of money or a 60% discount on further products. Then they demanded that I return the products to China (when the website is listed as Jamaica, NY). The cost to return products to China is cost prohibitive, and mail service to China is not guaranteed for delivery. This company is another scam that I have experienced once before and will not do again. Research where your products are coming from. And know that the integrity of this company is worthless. Beware.
Dear customer,
We apologize for the problem. Could you please provide us with your Order Number, so we can further check your problem? We will help you resolve the problem with our our greatest effort.
Thank you for your understanding and cooperation in advance.
Rubbish from China. Was offered full refund one day only to be told following day, supervisor overdid colleague, no refund. CANT be trusted
Dear customer,
We apologize for the problem. Could you please provide us with your Order Number, so we can further check your problem? We will help you resolve the problem with our our greatest effort.
Thank you for your understanding and cooperation in advance.
I ordered a plastic bath toy boat for my grandson. I paid $22. And change for the item. It took almost a month to get the boat and it came today. The box the toy was in was totally destroyed, and the boat was intact but dirty. I will not order from this company again!
Dear customer,
We apologize for the problem. Could you please provide us with your Order Number, so we can further check your problem? We will help you resolve the problem with our our greatest effort.
Thank you for your understanding and cooperation in advance.
On Aug 30th I ordered 2 items for a wedding at the end of the month in Sept. I paid $297.08. After 2 weeks I contacted the company and they couldn't find my order but I was charged. I was in a chat with "Fabio!" After further research he sent me an email stating it was being shipped Sept 9th. I still have not received the items and from Sept 9th on this company has refused to respond to my inquiries. They have my money, paid thru PayPal, and I still have not received my items for a wedding back in Sept. I've also reached out to Consumer Affairs and the Better Business Bureau as of yesterday. This company is irresponsible with its customers, rude and unprofessional not to respond and correct this issue. The only correction I will accept at this point is to receive my money back! Reaching out to Yelp as my next review on Light in the Box.
I have proof of purchase and am happy to share it directly with a representative of this company to resolve this issue.
Dear customer,
We apologize for the problem. Could you please provide us with your Order Number, so we can further check your problem? We will help you resolve the problem with our our greatest effort.
Thank you for your understanding and cooperation in advance.
Ordered cargo shorts for my husband. Standard size for USA. When ordering from a search, it does not tell you it is coming from China. Sizes are way off. Customer service is horrible. Returns to China are expensive and they offer only a 10% refund or exchange at a 20% discount. Don't waste your time and money. STAY AWAY FROM THIS SITE.
Dear customer,
We regret to hear the clothes you bought did not fit well.
Please be noted we are a company serving customers all over the world. So we can't sell the clothes in USA sizes only. But all our clothes are sold with the specific measurements. Our customers need to measure themselves first, compare them with the size size and then to decide which size to take. If you just pick normal size without refer to the measurements, the clothes are always go small. We appreciate your kind understanding in advance.
But we'd like to help you further, in order to meet your satisfaction. Could you please provide us with your Order Number, so we can try to find a better solution for you?
Thank you for your understanding and cooperation in advance.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
We apologize for the inconvenience. If your problem is not resolved, will you please provide us your Order Number so we can further check and resolve the problem in a timely manner?
Thank you for your understanding and cooperation in advance.