LightInTheBoxReviews 13,788

I have paid a lot of money for fast delivery(3-6 days) i have also added extra money for insurance.
After 7 business days, I open a ticket and ask where is my package?!
They told me they have done a mistake and send it with regular AirMail, they gave me rewards in the amount of the delivery cost. ( in the reward that I got there is a requirement to order items with double the amount of the rewards in order to use it). Six weeks! Have passed and I still waiting for the package.

I ordered something several weeks ago. They couldn't take my money fast enough but has it turned up yet or is it even on the horizon? Not a chance.

I am usually savvy with sites like this but it was £30 for a xmas jumper and I took a chance but I'm regretting it now.

DO NOT BUY ANYTHING FROM THIS SITE - No matter what anyone else says this is not a genuine site - it's just skimming all the little amounts like mine for very little effort and for products that don't exist. I have chalked this one down to experience and I will never buy from a site like this again.

I decided to purchase an order of sportswear on 30th November given their advertised estimated delivery time was between 3 - 7 days. After 5 days I wrote to customer services to enquire about the parcel as I was awaiting it for my neice for her sports event. They wrote back to me and insisted that they had a tracking order number, ran it through the system. Invalid number/order not shipped. Contacted again, same thing. Upheaval of orders but still assured me it was shipped. 15 days later I received a message from customer services telling me my order had not even been shipped and that I had been rewarded credit for my inconveniences. Half of the credit I received (£15.00) can only be spent on on orders over £79.00. This is utterly ridiculous as I only spent £20 in the first place and will be in no way be tempted to make such a big purchase with them again. They were a complete let down. Would not recommend!

"LIED ON EXPEDITE SHIPPING & REFUND POLICY. DON'T PATRONIZE THEM! THEY HAVE NO INTEGRITY! THIS COMPANY TREATS THEIR CUSTOMERS WITH NO RESPECT. LIGHT IN THE BOX IS GREEDY. THEY PLAY GAME IN PROCESSING THE REFUND AND STILL ENDS IN VERY, VERY UNSATISFACTORY RESULT. I REFUSED THEIR OFFER. THEY PUT ME THRU HELL AND GAVE ME STRESS. THEY CAN HAVE THEIR OFFER AND SHOVE IT TO "WHERE THE SUN DOES NOT SHINE IN ONE OF THEIR ORIFICES"! If you know what I mean.

I DON'T WANT TO HAVE ANYTHING TO DO WITH "LIGHT IN THE BOX"ANYMORE. THERE ARE OTHER BUSINESSES THAT CAN SATISFY THEIR CUSTOMERS WITH DIGNITY! I DO NOT RECOMMEND "LIGHT IN THE BOX".

I placed an order of almost $300 and paid for the Expedite Service $32.66 for 3-4 business days shipping on 11/01/2020. The packages were not shipped until 11/28/2020. I asked for $32.66 refund that did not show in my bank statement even up to today. After numerous online message back & forth, still no luck. I don't recommend this company. They lied! They do not honor their "Expedite Shipping Service". They also lied about refunding my $32.66 because my bank statement (November and up to today (12/7/2020) does not show they refunded me the $32.66. I even spoke to the my bank's customer service if there is any pending refund of $32.66. This company, Light in the Box lied." NO STAR REVIEW IF POSSIBLE! THEY TRY TO OFFER ME ITEMS TO CHANGE 1-STAR REVIEW TO 4-5 STARS ON MY CONSUMER AFFAIRS' REVIEW. I WANT NO RESOLUTION TO THIS. I WANT THE CONSUMER TO BE AWARE OF HOW "LIGHT IN THE BOX" TRULY TREATS THEIR CUSTOMERS: NO RESPECT AND "LIGHT IN THE BOX" HAS NO DIGNITY! PLEASE DON'T PATRONIZE "LIGHT IN THE BOX" IF YOU DON'T THE SAME TO HAPPEN TO YOU AS WHAT THEY DID TO ME! I PAID $32.66 FOR EXPEDITE SHIPPING (3-4 days according to the company's policy) AND I RECEIVED MY ORDER 33 DAYS LATER WITH 2 MISSING ITEMS. VERY FRUSTRATED AND DISAPPOINTED! THEY LIED ABOUT REFUNDING MY $32.66. AFTWR NUMEROUS ATTEMPTS, FINALLY RECEIVED A REPLY - "WOULD TAKE A MONTH"... AND STILL NOTHING!

After posting this review on sitejabber, first timer here, LightInTheBox customer service contacted me and offered me options to deal with delivery issues.
I chose a shipping refund and no free item upon delivery, they offered me a refund and keep free item just to change review(they shouldn't do this), or refund of price and just deny delivery.
Rebecca in customer service also checked on delivery as promised.
Item has arrived within a week not the 3 weeks she said, and all appears good, bulbs are as ordered, all new in box with remotes, quality of item seems fine, will be seen over time.
Yes, they're site needs work and better monitoring in their ticket system, but a genuine effort was made and considering we're half a world away all is well.
I no longer feel scammed as I did below.
Please LightInTheBox review your own ticket complaint procedure.

My old review is below.

Zero stars if possible!
I ordered a set of light bulbs on October 27th, was told that item shipped on the 28th, tracking number given, but can't track on their site.
Contacted customer service as items should have taken 10-18 business days, it's now December 14th, still no items, after second contact with customer service all I got back was a copy and paste reply from first initial contact.
Followed their instructed advice tried tracking through local carrier and they have no record of posted item (have not received any item matching this number, please check again later).
At this stage I'm just assuming I've been scammed and won't be using service ever again.
So do yourself a favour use Wish, my wife does and any item she ordered came within a week of expected date, some early.

Be very careful when buying from this company, I bought a hiking jacket from them I followed the measuring chart exact, the jacket is too small. They offered me a 20% discount to purchase another one, they know it will cost a lot of money to return anything to China so you will be stuck with whatever you buy, I paid $136.00 they suggest I sell it at a second hand store.
I will not be purchasing anything from this company in the future

I ordered 3 shirts. Took almost 3 weeks to arrive and came in two separate packages, several days apart. Ordered standard medium size. Two shirts were clearly large and unsuitable to be worn. Other shirt was so small that had difficulty buttoning it. Immediately emailed company. Company says that shirts must be returned to CHINA at my expense and suggested that I donate them since shipping cost will equal cost of shirts and I could receive a partial credit for future purchases. Totally unacceptable. I feel this is a rip off.

I bought my dad a cycling set on 11/11 and have yet to even recieve an order or tracking number (13 days later) When ordering, I put the wrong address and they were able to fix that right away but still never heard back from them ever since. I've sent plenty of emails with my concerns but NO ONE has yet to get back to me on what is going on with my order. So don't order from here unless you want to wonder where your package is at for the next atleast 2 weeks, until who knows how long. IF I recieve my package (which who knows if it even exists but was charged for) I will not order from this place again and don't recommend you to either..