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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Don't buy from this company, quality of clothing I bought is not great, its Chinese rubbish. 1 item was described as a Sweatshirt, nothing like a sweatshirt, more like a t-shirt & printed t-shirt I ordered was really rubbish quality for the money & too small as its stretchy. Sizes are not great either. They make it extremely difficult to even find the section about returning items & then when you submit the form they say you have to return to China at your expense & will probably cost you more than the products worth. Instead they offer you a max 20% discount on buying again! What a joke! Avoid this company, don't know how they get away with it. Never again will I order from this company. Rubbish quality & service.
The shop has lot of interesting stuff to pick from. I always enjoy going through the endless amount of clothing. The delivery has reasonable price and it is always on time. I can´t get enough of the pages. Thank you.
The cat is very beautiful, everything went well. Very long shipping time. Thank you!
I ordered a specific Tee shirt but when it arrived, the one supplied was clearly the wrong one. Contacted Lightinthebox using the format suggested by them. Not only was the response prompt but when I confirmed I still wanted the original Tee Shirt, it was then sent straight away. I took up the offer of a 50% credit on the incorrect shirt sent, and then it was used in a subsequent purchase. More than satisfied with the service in the circumstances.
I never ever want to shop from you, your service is very unpleasant.
Dear customer, we are sorry that you were unsatisfied with us. We do really want to help you but we get confused. Could you please advise us more details of your problem, so we can check and solve problem in timely manner? Thank you for your understanding in advance.
There was some problems with shipping times due to COVID. But LightIn The Box, quickly resolved the problem and I am satisfied with their response. I have changed this review to 4 stars, and may upgrade it to 5 stars once I receive the product. Based on their Customer Service I recommend this company and plan to order additional items in the future.
This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. Please be advised it usually takes 5-9 business days for the package to be shipped from China to US. Unfortunately, your package experienced an unexpected shipping delay.
But we will help you resolve the problem with our greatest effort. I had conducted new Ticket ID =23367519 in our ticket center and provide solutions for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply and let us know which solution you prefer to take. Thank you for your cooperation.
Fast shipment, and good product! Hope it will maintain this way! Thank you!
Clothes fit Perfectly, very original clothes and high quality
The order arrived in good time and it working very well thank you
Item was great and delivery even better although I feel you should point out the cable output which gave me some problems
Excessive delivery and receipt of product despite overpayment for product shipment
This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for the shipping delay and all the inconveniences caused. I will follow up this case and resolve the problem, in order to meet your satisfaction.
I had conducted new Ticket ID =23346292 in our ticket center and will provide solutions for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply and let us know which solution you prefer to take. Please also let us know if you have more inquiries. Thank you for your cooperation.
Super goods, quickly transport, I am very satisfied
Easy to order, pay and receive the goods.
They should allow courier service as well.
Too long to arrive (almost 2 months) but it' s great
Too long to arrive (almost 2 months) but it' s great
You guys say specifically say on your website that its fast delivery. Considering it came from China. I expected it to be a little bit, but now it says on your site that my package is in New york Jamaica and has been there for the past two weeks and hasnt moved. Im considering asking for a refund because this is ridiculous. I ordered the same thing from Amazon and it took one day... i will definitely not be purchasing anything off your site again because of how bad this experience has been. This has now been a total of 3 weeks just to recieve a small package. Extremely dissatisfied and disappointing with no transparency...
Dear Ryan Smith
Thank you for shopping with us.
Please be advised firstly that all our products require a certain time for processing before shipment. We spent a week to source your products from the suppliers and shipped the order on 2021-04-04.
Your package was shipped via US Priority Line-FTE-FC, with the tracking number 9200190281670504877471. After checking, it shows the package was delivered to your address successfully on 2021-04-13 (yesterday).
Tracking Link: https://t.17track.net/en#nums=9200190281670504877471&fc=21051
Online update tracking information: [2021-04-13 12:16 MCHENRY, IL 60050, Delivered, In/At Mailbox -> Your item was delivered in or at the mailbox at 12:16 pm on April 13,2021 in MCHENRY, IL 60050.]
Please be noted the shipping method you picked for this order was "Economy Air". It's the secondary shipping method we have, which usually takes 5-9 business days (7-13 calendar days) for the package to arrive. And we state it in the shipping method choosing part at the Check-Out page when you placed this order. So your package was not delayed when it was delivered on the 9th days of shipping.
Next time, if you need the order urgently, we highly recommend you to choose "Expedited Express" as shipping method. It is the fastest shipping method we support and it usually takes 3-5 business days to deliver packages.
Thank you for your understanding in advance.
Sincerely
Customer Service
My first order took nearly a month to receive. The quality of their product is OK. My second order has been in Pending stage for over two weeks, and my inquiries have gone without response. I will not do further business with them due to their terrible customer service. Do not order anything unless you are willing to wait a month or more to receive them.
This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. I will follow up this case and resolve the problem, in order to meet your satisfaction.
I had conducted new Ticket ID =23328940 in our ticket center and will help you resolve the problem in a professional way. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.
I expected the item within 5 business days and haven't received it three weeks later.
I ordered a winter coat on 23 March 2021. The product page claims a shipping time of 24 hours and delivery time of 2-5 business days.
A tracking number was generated on 24 March but no courier activity shows until 27 March 2021. When I didn't receive the item after one week I checked the order details. Although the product page claims delivery within 5 business days the order details say estimated delivery time if 5-8 business days and shipping method if 8-15 business days.
I contacted customer service over a week ago and they have not responded however they did reply to my negative review on another platform.
I've also found countless complaints against this company for the same and similar reasons. This appears to be a common problem with this company.
I regret having ordered with them, this is a reminder to do my research on ecommerce sites before buying anything from them.
I am in desperate need of the winter coat I ordered and need the refund to order a replacement.
This is Customer Service Supervisor from Lightinthebox. I would like to resolve your confusion and problem.
'
First of all, I am afraid that you got a misunderstanding. Please be advised the "2-5 business days" is for [Expedited Express], the fastest shipping method on our website. However, the shipping method you chose for this order was another one [Expedited Postal], the secondary shipping method on our website. This is why the normal shipping time of your order become "8 - 15 Business days delivery (12-21 calendar days)". We appreciate your understanding.
After checking, it shows your package is still on the way to your address. I can fully understand your concern. In order to help you, I had conducted new Ticket ID =23328613 in our ticket center to follow up your case and will provide solutions for any problem incurred. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.
After I wrote a review on here about my order they started the process of finding my order. I received my order today and I am pleased with my order, but I will not order from them again. Thanks for helping me because I feel without you I wouldn't have received my order and lost my money. Their customer service is automated and you never get a clear answer from them until you make a complaint.
This is Customer Service Supervisor from Lightinthebox. Please let me explain what caused your problem firstly.
We will send notification letters to customers' email addresses, once the orders are successfully paid or shipped. However, it was found your order was created from a phone number, not from an email address. So once your order was confirmed, the confirmation letter could not be sent to you since we did not know your valid email address.
But you can log into your account via APP or PC, go " personal center"--"my orders" to see that your order was confirmed. We appreciate your understanding in advance.
Please also be advised we received your "change size" request. We had changed the size for all of your shoes to US10.5 and also replied to you via ticket. You may log into account and check the ticket 23290457 for more details.
In order to avoid your further concern, I had conducted new Ticket ID =23319886 in our ticket center to follow up your order. Please log in your light in the box account--go " personal center"--"my ticket" to contact us again if you have further question. I will try the best to help. Thank you for your cooperation.
Ordered a lacy long dress cost £24.76 with postage. Dress was simply awful. Worth about £1.50. They must have just grabbed a piece of net curtain and sewed it. Had no shape or elastane as photo showed. Had to threaten them with my bank getting involved before they would refund me. NEVER AGAIN. NEVER!
This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused.
In order to meet your satisfaction, I had conducted new Ticket ID =23314955 in our ticket center and provide a better offer for your consideration. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
This is Customer Service Supervisor from Lightinthebox. I would like to help.
We will take full responsibility for the products with quality issue. In your previous Ticket, you only requested a return for the blue shirt. So we did not know you had a problem with the black sweatshirt too. But I'd like to help you investigate the case further. If we confirm the black sweatshirt was made incorrectly, we'd like to help you return the entire order back for a full refund, at our expense.
I had conducted new Ticket ID =23367555 in our ticket center to follow up your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.