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From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
This summary is generated by AI, based on text from customer reviews
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T shirt was of good quality. It took a little longer than I had hoped to get here.
As usual The product that i got was as described in the webpage. Even better i got it fast after less than 2 weeks.
Excellent. Always on time. No hidden charges. Exactly what i ordered. I'll be back for more.
It came quickly and the hair is beautiful. I will definitely order again.
Happy with the products. Loved the tapestry! Excellent choice!
Aside from $65 more payment to DHL.(not happy about it)
Thank you very much for the quick service you provided to me. The quality and quantity is very great.
I advice other buyers to also buy at your store. Thanks again.
My order was sent across the globe very quickly. Customer service is responding quickly.
Excellent experience. I received my merchandise as required and with the same specifications that I specified
I thank all light in the box staff
The products arrived on time. The quality of the products is very good.
Produit conforme et de qualité reçu dans les délais
You can really have service and solution to all the issues that may arise from an online order
אני משתמש וקונה מהאתר הזה וממליץ עליו כאתר משתלם ואמין מאוד לרכישות
This company does every effort to satisfy a customer, reacting very quick, that is really remarkable!
Delivery time a bit long.
My order is compliant and I am satisfied with the product.
Tilasin kalastusliivin ja se tuli sovitusti postiin. Tuote oli juuri sellainen kuin luvattiin. Tuote on hyvänlaatuinen ja toimii päällä hyvin.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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