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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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This is poor quality, arrived with glue all over the front, cheaply made, uneven jewels and website says 3-5 business days for shipping and I had to email the company at week 3 to ask about the order and arrived a week later. Original payment order date was March 2nd. Arrived April 3rd. Horrible customer service. I spent $108 US dollars and the replied that they would give me a refund of $10. SERIOUSLY? Their return policy says I can return it but they do not let you.
I wanted a small radio to take with me on a trip. LitB offered a radio with many possibilities, at an unbelievable price. I wanted to try and test it, but I was amazed by the fast service and the good quality, nice design, for little money. If I need something, I first check out LitB...
I have a great on-line shopping experience in LightInTheBox. They have a lot of variety, great prices and also big discounts! I definitely recommend. Also they have a very kind Customer Service Team.
Extremely disappointing company. I'm sure this review will never clear the cutting room floor. Here is a letter I sent "customer service"
"Hello, I would like to return these bike horns. They were bought primarily for there advertised 110db, of which they clearly are not. I went to your return policy and it is more than confusing, and if I return your product, I shouldn't be required to pay return shipping on a falsely advertised product. Again, clearly NOT what you advertised as LOUD 110 decibels. Please advise as to returning these and getting a full refund with no return shipping costs on my end as I did not sell a faulty advertised product. Thank you, Bryce"
A dime dropped from kitchen counter height would make more noise than this"110 decibel " horn
This is Customer Service Supervisor from Lightinthebox. I regret to tell you that you tried to contact us via incorrect way. This was why we did not reply to you, since we even did not know you had a problem with your order. Next time, please kindly submit a Ticket to contact our customer service department if you need any help. Here is the reference link: https://www.lightinthebox.com/r/contact-us.html
But I'd like to help you resolve your problem. I had conducted new Ticket ID =23444332 in our ticket center provide a solution for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.
Terrible company from China, do not ever buy from them! All pictures on their website are fake and if you want to return item, they will close your case!
Dear Sandra,
This is Customer Service Supervisor. I sincerely apologize for any inconvenience caused. I'd like to help you resolve all the problems with the greatest effort.
As for your case, would you please firstly advise us your correct Order Number? Please be noted "2103282" is not a valid order number. Our order number should includes 8 digits and begin with "4". Could you please check it again?
Please tell us more details about your problem as well, so we can further check and resolve your problem in a timely manner. Thank you for your understanding and cooperation in advance.
I expect you to repay the full amount of money I paid for the cosmetic bag, that is of a bad quality and was already damaged, AND CERTAINLY, NOT ONLY 20% OF WHAT I PAID! SO HURRY UP AND TRANSFER THE MONEY ON MY ACCOUNT STRAIGHTAWAY! It's overpriced, anyway. Elsewhere it's only 300 HUF!
This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. I will follow up this case and resolve the problem, in order to meet your satisfaction.
I had conducted new Ticket ID =23444059 in our ticket center and will help you resolve the problem in a professional way. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
All the items we bought were great, we also had a problem with an item but the customer service solve it very fast
T shirt was of good quality. It took a little longer than I had hoped to get here.
As usual The product that i got was as described in the webpage. Even better i got it fast after less than 2 weeks.
Excellent. Always on time. No hidden charges. Exactly what i ordered. I'll be back for more.
It came quickly and the hair is beautiful. I will definitely order again.
Happy with the products. Loved the tapestry! Excellent choice!
Aside from $65 more payment to DHL.(not happy about it)
Thank you very much for the quick service you provided to me. The quality and quantity is very great.
I advice other buyers to also buy at your store. Thanks again.
My order was sent across the globe very quickly. Customer service is responding quickly.
Excellent experience. I received my merchandise as required and with the same specifications that I specified
I thank all light in the box staff
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. I will follow up this case and resolve the problem, in order to meet your satisfaction.
In order to help you, I had conducted new Ticket ID =23451883 in our ticket center and provide new solutions for your consideration. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply and let us know which solution you prefer to take. Thank you for your cooperation.