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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Vi fotos de lamparas bellisimas y cuando llegaron eran iguales a las fotos.
Fue fácil de comprar porque la descripción de los productos es exacta.
L'ordine spedito il 29/ 3 è arrivato nel tempo stabilito e correttamente
L'ordine spedito il 6/4 è arrivato nel tempo stabilito ma non era quello richiesto cioè ordine n°******* ma un altro n°
The ordererd humidifiers are very satisfying. They do what I want and what has been described in the product offer.
The deliverance takes some time, but it fits into the timeframe from the product description.
I do not need any special support, because the products are doing their job.
Пришло всё. Нет проблем. Качество хорошее. правда по размеру не совсем подходит.
Very sad, definitely not the quality I expected, wires inside was glued together with tape and an electrician must repair the lamps to be able to work in a safe way. I will not order again;- ((((
Ware hat eingekommen nach dem Plan. Schade, dass gibt keine richtige beschreibungen da zu:-(. Nach mener Meinung alles o. K. ist.
The products were good, but it wasn't clear the time of the shipment, because I understood 6-12 days from the order. However, the package arrived and I really like the products
All The order and clothes are very beautiful and Nice on dressing
Devrait afficher les frais d'expédition sur la fiche produit comme la majorité des sites de vente en ligne. Pour me simplifier la vie je vais voir d'abord les autres sites pour avoir le tarif complet avec expédition.
Items as advertised, color, size and material matched the description. Tracking system is good. Disappointed with the delivery time it took, not able to keep the promised date when i ordered.
The worst ever experience I ever unacceptable answers
Tutto come descritto funzionano alla perfezione e buon prezzo
In product, in order service, including deliveries and on-time or earlier.
Παρά το γεγονός ότι καθυστέρησε να έέρθει η παραγγελία λόγω της πανδημίας η όλη εξυπηρέτηση και επικοινωνία ήταν άριστη.
I was looking for a fanny pack. I found it at Light in the Box. I spent a little more than the competitor. I received the product when suggested. That's when the problems started. I tried the different options available to keep the bag around my waist. The belt would not stay snug around my waist, it kept falling. I contacted the company and first they told I was out of the 7 day warranty period. I responded by letting the customer service rep know that I was within the 7 day period. Then customer service said that the only way I could get any kind of refund was to send the product back to China, suggesting that that would cost more than the product. They also offered a reward towards another purchase. Why in the world would I want to buy anything else from this company, when they took my money for a inferior product and hide behind the shipping costs to avoid refunding any money. I had the opportunity to buy another product which I really liked, when I noticed it made in China I put it back. Not a fan any more.
This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. I will follow up this case and resolve the problem, in order to meet your satisfaction.
I had conducted new Ticket ID =23503474 in our ticket center and provide new solutions for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply and let us know your decision. Thank you for your cooperation.
Cateodata viata este surprinzatoare, punandu-te la incercare prin propriile tale alegeri, asa ca eu v-am ales pe voi pentru, seriozitate, eleganta, calitate, promtitudine si respect pentru client.
NB.Va multumesc si in curand voi reveni pentru alte comenzi.
Cu drag Viorica.
Molto soddisfatto sia del servizio (ordine consegnato esattamente entro i tempi previsti in fase di acquisto) sia dei 3 prodotti acquistati (rispondenti per descrizione e taglie a quanto presentato sul sito) guantini corti e pantaloncino per MTB e un paio di pantaloni cargo. La qualità dei prodotti al momento mi soddisfa, dopo un periodo di utilizzo rivedrò la valutazione. Non è la prima volta che acquisto attraverso questo sito, in base all'esperienza fin qui avuta (è andato tutto liscio) farò sicuramente altri acquisti da loro. Anzi, vado subito a vedere cos'altro posso acquistare!
Grazie
I've sent the draw and colors. I was provided with an sample image and the budget. I ordered it and received it a few days later. Excellent quality. If we follow the instructions provided we can apply it perfectly! Thanks!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
This is Customer Service Supervisor from Lightinthebox. I would like to help.
We are really sorry that the lights don’t meet your satisfaction. We will help you investigate this case further and then find a proper solution to help you out. We will also refund you 100% tax fee since you paid for the Insurance for Duty & Tax of this order. Please don't be worried.
I had conducted new Ticket ID =23525240 in our ticket center to follow up your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.