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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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I have purchased many goods and all have been very good for the purpose
I am so glad to order many articles from light in box.The quality of articles are all good, reasonable with price and I received them faster than others website. I can be confident that my orders are not disappear between delivery.
I am very satisfied with the speed of delivery and the quality of the products. I can only recommend!
Schöne Farben. Passt segr gut. Fällt eher kleiner aus. Angenehmer Stoff.
Goods received in excellent condition, well packed and delivered within 8 working days, as specified in the order, despite the pandemic period. Many thanks
Ivo
Product has poor quality, they didn't fit and an impossible return procedure.
I'll never order from them again.
Light in the Box has resolved the conflict and customer service replied promptly. I appreciate their willingness to work with me.
This is Customer Service Supervisor from Lightinthebox. I regret to hear the dress does not fit for you now.
Please be advised that your dress is a Made-To-Measure item. We did not have it in stock. After you placed this order, we asked our supplier to tailor a NEW dress for you specially. So your order required tailoring time before shipment and this was why your order could not be shipped as soon as it was placed. Based on our policy, usually we could not accept return for non-quality Made-To-Measure items. You can check the return policy statement in following link.
https://www.lightinthebox.com/nh/Return-Policy.html?prm=1.0.87.0
However, considering it is the first time you ordered from us, I'd like to handle your case specially. I had conducted new Ticket ID =23693750 in our ticket center and provide new Special solutions for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply and let us know your decision. Thank you for your cooperation.
Everyone one wants to sell, and hear good about their products, but in your case, u don't wants to reply, try give your direct phone number.
Dear Okuoye,
We apologize for any inconvenience caused.
Please kindly note that our company doesn't operate a call center now, so we're sorry that we're unable to provide a hotline for customers to call.
But all customers can submit a Ticket to contact our customer service department. Here is how you can contact customer service: https://www.lightinthebox.com/r/contact-us.html
Or if you have any question with the product before purchase, you can submit us a question via "Q&A" section on the product page, so we can help you further.
After checking, it was found you order a shirt or a ring via Order #44979976. Did you order them via a different order and have problem with them? If so, please advise us your Order Number and more details about your problems. We will help you resolve any problem with our greatest effort.
Your kindly understanding and cooperation are highly appreciated.
I don't have an account with them and have never bought anything from them. They keep sending me spam and don't offer a way to unsubscribe without creating an account. At this point, after numerous attempts at having the spam cease, I am calling this harassment and a clear violation of the CAN-SPAM act of 2003 and CCPA of 2021.
STOP HARSSING ME IMMEDIATELY.
Hi, Alex
We sincerely apologize for what happened and all the inconveniences caused.
But we will try our best to help. Could you please advise us your Email Address via private message so we can ask the related department to help you resolve the problem?
Thank you for your understanding and cooperation in advance. We are looking forward to hearing from you.
Sincerely,
LightInTheBox Customer Service
I ordered clothes from lightinthebox. When the orders finally arrived the items were such trash and way too small. I've tried to reach them on many occasions but I've been ghosted. I'm contacting the BBB, sitejabber etc., the New York State Attorney General's office, my bank and anyone else I can think of. SAVE YOUR MONEY.
Dear Karen,
This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for the inconvenience caused. I do really want to help you but I need to know the correct order number firstly. Please be noted "QHXHV0420001205YQ" is not a valid order number. Our order number should be like "210526190046403130", for example. Could you please send us your correct order number?
Next time, please kindly log in your account and submit a ticket to contact our customer service dept. We will further check what caused the problem and then help you resolve any problem with our greatest effort. Here is how you can contact customer service: https://www.lightinthebox.com/r/contact-us.html
If you are buying something and you don't like it or it doesn't fit and you want to send it back to Light in the box, forget it. You are simply not getting your money back no matter what. I followed every possible rule and their website will not issue you a refund ticket or address to return your item.
This is Customer Service Supervisor from Lightinthebox. I regret to hear that you want to return the Sky Blue dress as ordered.
Please be advised this is a Made-To-Measure dress. It means that we did not have this dress in stock. After you placed this order, we requested the supplier to tailor a NEW dress for you specially. Based on our policy, we are unable to accept return for non-quality Made-To-Measure items.
However, I consider that you might not be familiar with our policy and I do really want to help you. So I had conducted new Ticket ID =23645374 in our ticket center and provide some Special solutions for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.
I have attempted to order an item twice (shame on me) from this company, and have yet to receive a delivery, refund or any response to my complaints. Avoid this online retailer!
This is Customer Service Supervisor from Lightinthebox. Please kindly let me explain what happened to your orders.
We regret to tell that you provided wrong zip code in the shipping address of both orders. The correct zip code should be "27358" while you entered "07823". We know it might be an accident that you entered wrong zip code. But please be advised the packages of both orders were not delivered successfully due to this problem.
We do really want to help you. I had conducted new Ticket ID =23645102 in our ticket center and provide solutions for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.
Never delivered my order can not get my money back. This is a scam. Should have known china what a joke. Buy US
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
We sincerely apologize for all the inconveniences this order may have caused. We will take full responsibility of this problem. We do expect you may give us another chance to resolve this problem.
I had conducted new Ticket ID =23636965 in our ticket center and provide a new solution for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.
Super Passform, sowie guter Stoff, trägt sich exzellent.
I've been dealing with Light in the Box for a long time and have found them to be a great company, their products always arrive on time an the products are of good quality.
If I had an order number I would put it in but they didn't furnish me with one. There was no confirmation email, no returns slip or returns information on the bag. Admittedly the item was sent to me but it was not the same as the photograph, it wasn't the same colourwise, and the item did not fit.
You cannot get in touch with the this company.
DO NOT BUY A THING FROM THIS COMPANY THEY ARE BAD NEWS!
Dear customer,
We apologize for the problem. Could you please direct message us with your full name and the email address you used to place the order, so we can further check your order number for you? We will then check what caused your problem and resolve it in a timely manner.
Thank you for your understanding and cooperation in advance.
$80. For nothing! They arrived quickly but then the bummer began. On each one the side of neckline was noticeably wider than other side, the armholes were different from each other. They were too loose and baggy as if made for someone a foot taller, it was crazy. I liked the loose fit dress but then sleeves were so tight I thought they would rip! I'm a size medium but I gave it to my friend who is a size 2! I couldnt find the return tag in bag or online order which is maybe my bad and i was having some personal hectic times and couldnt mail them back right away. I think the worst was the order was supposed to be under $50. But my credit card was charged $100.! But then showed a $20. Credit. My Old Navy order was perfect in size, style, material and fit and a lot less for same amount!
This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. I will follow up this case and resolve the problem, in order to meet your satisfaction.
I had conducted new Ticket ID =23633390 in our ticket center and provide solutions for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused.
In order to help you, I had conducted new Ticket ID =23693800 in our ticket center and will help you further check what caused the problems. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. We promise to take full responsibility of any quality issue. Please don't be worried.
In addition, please submit a Ticket to contact our customer service department if you have any problem with your order next time. We will help you resolve any problem in a "Ticket". Here is how you can contact customer service: https://www.lightinthebox.com/r/contact-us.html
Thank you for your cooperation and support.