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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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After 1 order i tried to return. I was told not to return it to shipping. Okay get that but no address was supplied. Also was told to send to Asia. No address. Sent all of the first two orders taped together to the address that answered once in California. With a signed an receipt on acceptance. I didnt think their sizing was right.
I have 1 pkg to return. I do have 2 i ordered different sizes. I am hoping my credit card gets credited with in a reasonable amount of time. I do like your fabric options and style.
That address returns needs to be straightened out.
I love my new green shoes! The fit and style are perfect.
They have a large variety of products, the quality is usually very good and the prices are incredible.
I purchased 2 new shirts and they arrived on time and were packaged well. The fit is very good and they look quite stylish!
I've requested a Return on my Purchase of a Shirt, over 30 days ago... and still have not received a Return Policy Confirmation... still waiting...
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102852612 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Love all the items I have purchased. The fabrics are great as well as the fit. The styles are fashion forward.
The only problem I have is the time it takes to receive the order. Will continue to purchase.
I went by the size charts and then ordered a size up as I like my cloths roomy but they did not fit they way they should per the size charts too expensive to return so keeping and will give them away but will probabley not order again
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102852614 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Always on time if not earlier, some clothes mostly jackets fit small but most things are right in size. Lotsa of options it's one sight to get everything you can think of
En un primer pedido hubo un error en la entrega pues mandaron mal color y talla de la ropa, lo cual se soluciono rápida y saisfactoriamente. En un segundo pedido todo llegó súper bien y rápido. Lo comprado era de buena calidad y exactamente como lo ofrecían. Muy contenta. Volverá a usar sus productos.
I love the app, the site, and the deals. The purchase I brought, I am wearing now, and very much enjoy wearing them. I would recommend new users to check them out.
Product is very nice. Fits perfectly. Product arrived in a timely manner
Livraison trop longue, La qualité n'est pas standard pour un même produit. Et certain produits sont de pauvre qualité. Et les grandeurs sont trop petites même pour un échange.
Je suis très contente des achats que j'ai fait chez vous le tissu est impeccable les taille corresponde bien c'est parfait merci
Have ordered bicycle trousers recently and totally satisfied with quality /look and size of my order/
Also shipment time was good and their customer service very quick and efficient.
Will definitely use them again for future needs
I always get what I've ordered and the items always look like their pictures. I have ordered clothes, boots, and jewelry.
I have ordered from Light in the Box several times and all the products were worth purchasing.
The high quality shoes I received were awesome, they fit perfectly and look great. I finally got to wear them out last night, and lots of compliments. The other stuff was great to.
I have ordered 2 batches, hoodies, t-shirts and coord sets for our son and both times we have been very satisfied with the fit, fabric, style and colors.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102852609 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox