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From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Foi a primeira vez que comprei e voltarei a comprar com certeza
Je n:ai jamais été capable d'avoir un étiquette de retour. Donc j'ai payé un article que je vais devoir jeté au vidange. C'était la première fois que j'achetais chez vous (lightin the box) et ce sera la dernière.
Très insatisfaite meilleur service chez Amazon
Happy with purchase, 3 of 5 t-shirts fit very good, the other 2 were a little tight even though measurements were the same per site. Graphics good on majority, a little blurry on one.
Ottima fattura taglie corrispondenti alle indicazione mi sono trovato molto bene
Le matériel correspond à la description. La marchandise est très bien emballée. Les aides auditives fonctionnent très bien. Je conseille l'achat de ce produit.
Gostei das estampas, coloridas e com um toque moderno.
The communication with the customer Service is very good.
The dresses I ordered are as pretty as shown in the onlineshop and also the size tabel is a great help.
One dress is not so nice for me and I regret hthat the sending back is a little bit complicated.
I shop around for unique and stylish shirts and LightintheBox has a great variety of shirts that fit the bill. I will continue to shop and buy from them.
J'ai attendu 2 semaine pour avoir mais le résultats était incroyable. J'ai sur kiffe le jogging gris je ne regrette pas
La qualità dei prodotti è ottima e anche le finiture. Prodotti buoni a prezzi convenienti
Shipping is fast,it took two weeks to get to my house
I really like the beautiful blouses I ordered. They are so colorful and love the quality and material. Would highly recommend this item.
Urchased a jacket according to the size chart, was way too small….cannot return for full refund only 10%. Very unsatisfactory
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102856845 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Two dresses did not fit their size marking even remotely. Suppose to be 3 Xs and they were no where near close to that size. More like x large or maybe a 1x. Read review on another one so ordered larger 6x and it fits
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102856848 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Some of the items are just perfect! And others, like some mini dresses in small are baggy and look like night gowns. Items are priced well. Quality is fine for daily casual wear.
I recently purchased two XL shirts from LightInThe Box and only one of them fit correctly. I completed a questionnaire and advised of the issue. However, instead of offering to exchange the shirt for another size I received a $.80 credit towards a future purchase. That was total BS and I will not purchase from them again.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102856852 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Whatever product that I order from Light in the Box always surprises me of its great quality. The price is the icing on the cake.
Every time that I order from Light in the Box I am pleased with the products. They are unique and well fashioned.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Cher client,
Voici Megha, superviseure du service client, Lightinthebox.
Je suis vraiment désolé pour la gêne occasionnée. Vous recevrez désormais rapidement une assistance personnalisée.
J'ai créé le ticket n° 102856843 pour votre problème. Le message du ticket sera envoyé à votre adresse e-mail liée au compte LITB. Veuillez le consulter, nous attendrons votre réponse.
C'est avec plaisir que je vous aiderai!
Sincèrement,
Megha
Service client Lightinthebox