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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Livraison ds les dates prescrites. En attente de pouvoir porter ma commande
Alles prima. Enkel de leveringstijd kan oplopen. Is niet altijd beschikbaar op tijd.
I purchased a golf dress and received it very quickly. The dress is well made and wears very well. I will be looking for more items to purchase in the future.
Good and fast service. Easy communication. However it is not easy to exchnage a product.
Les frais de retour devraient être pris en charge comme sur les autres boutiques en ligne
Worst shopping
What i bought is worst quality given by them
Pics are different and product is diff
Quality is very low
Be aware of this site
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102879167 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I boight a shirt for 24.00 dollars. The cloth is very rough. I thought the designs were in embroidery but itcis just a simple print paint.
Very sorry. I don't intend to buy anymore.
Deux commandes deux produits dégradés à l'arrivée mais propositions de dédommagement intégrale. Bon service après vente.Merci
Cher client,
Voici Megha, superviseure du service client, Lightinthebox.
Je suis vraiment désolé pour la gêne occasionnée. Vous recevrez désormais rapidement une assistance personnalisée.
J'ai créé le ticket # 102876082 pour votre problème. Le message du ticket sera envoyé à votre adresse e-mail liée au compte LITB. Veuillez le consulter, nous attendrons votre réponse.
C'est avec plaisir que je vous aide!
Sincèrement,
Megha
Service client Lightinthebox
Je vous ai contacte pour un renvoie d'article ( trop grand) toujour pas de reponse de votre part
So ein Hin und Her habe ich noch nicht erlebt.
Es ist unglaublich wie sich vor ihrer Verantwortung drücken.
Ich werde meinen Freunden und Bekannten von diesem Fall berichten. Es wird von denen keiner was bei euch kaufen.
Lieber Kunde,
Das ist Megha, Leiterin des Kundendienstes von Lightinthebox.
Es tut mir sehr leid für die Unannehmlichkeiten. Jetzt erhalten Sie schnell individuelle Hilfe.
Ich habe das Ticket Nr. 102875971 für Ihr Problem erstellt. Die Ticketnachricht wird an Ihre E-Mail-Adresse gesendet, die mit dem LITB-Konto verknüpft ist. Bitte überprüfen Sie es, wir warten auf Ihre Antwort.
Es ist mir eine Freude, Ihnen zu helfen!
Aufrichtig,
Megha
Kundenservice Lightinthebox
Mi sono avvicinato con circospezione a questo sito con origini così lontane e sconosciute. Ho iniziato acquistando uno o die capi, per non rischiare più di tanto. Sono rimasto soddisfatto e ho continuato a fare acquisti. Qualche volta capita qualche piccolo inconveniente, che può riguardare la taglia o il colore, però il bilancio è altamente positivo, per cui continuerò a fare acquisti su questo sito.
Ho fatto molti acquisti sia di abbigliamento maschile, sia femminile sia prodotti di vario genere e mi sono sempre trovato bene. Se c'è un eventuale problema, viene risolto rapidamente. In base alla mia esperienza, la qualità dei prodotti è più che buona!
J'ai commandé un costume de mariage d'été et j'en suis très satisfait. La taille (XS) et la coupe sont impeccables et cerise sur le gâteau, il a été livré avec un jour d'avance de la date convenue au plus tôt.
Easy to pay
Fast delivery With information where your parcel is in the delivery system.
Very fine quality of garment received.
It makes me sad that business is moving of of Europe.
We are ending as an Old museum in the future. Guess that business in Eu
Is not "hungry" enough.
I like both the shirts received, and the polo shirt received.
The products are really exactly was I desired! The quality as well as the colour as viewed on your site!
Très bonne transaction, article conforme à la description et efficace en protection. Cette coque remplace celle détruite mais qui a très bien protégé mon téléphone
Had blouse besteld 2 maten groter maar toch te klein dus reviews klopte niet want stond als goed aangeschreven terwijl blouse toch nu nog veels te klein was ook al had ik grotere maat besteld
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Cher client,
Voici Megha, superviseure du service client, Lightinthebox.
Je suis vraiment désolé pour la gêne occasionnée. Vous recevrez désormais rapidement une assistance personnalisée.
J'ai créé le ticket n° 102879145 pour votre problème. Le message du ticket sera envoyé à votre adresse e-mail liée au compte LITB. Veuillez le consulter, nous attendrons votre réponse.
C'est avec plaisir que je vous aide!
Sincèrement,
Megha
Service client Lightinthebox