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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Great t-shirt, comfortable to wear. Lots of comments on the humour.
All IS good. No pb to command and receive. I will command next with pleasure.
I ordered two separate shipments from LightInTheBox as gifts for my wife. The combined orders totaled $3,276.67 pesos. They were given to her about 10 days after delivery and unfortunately for various reasons she did not like about 80 % of the clothes. They were unused and in their original shipping bags, so I tried to return them. I was surprised at the refusal to accept a return.
At first LightInTheBox refused to authorize the return because more that 14 days had past. I argued that 14 days is not enough time when giving a gift on a specific date and told them to cancel my account.
Only then did they relent and tell me that they do not offer return labels for merchandise sent back but I could sent the clothes back at my own expense. The other limitation besides me paying was that I must send them through the postal service but not an express carrier.
I had already taken pictures of everything and packed them ready to ship so took them to the main post office in Puebla, Mx. There I was told the least expensive cost to return the items to LightInTheBox was just over $2600.00 pesos! This was less than any expected credit I would receive from LightInTheBox so I would come out ahead just disposing the clothes locally.
Temu, AliExpress and Shein are much more customer service oriented and on the few items I have ever had to return, they were prompt in handling the return. I have deleted the LightInTheBox app from my phone and will never use or recommend them to anyone in the future. I would advise using a different merchandiser such as Temu, AliExpress ot Shein
I was pleasantly surprised at the clothing I received from Light in the Box for the money I paid. I have enjoyed wearing the items and have received compliments on most of the tops and dresses.
Cheap clothing, sizes are way off, and the return system is beyond imagination, in a bad way. Their site and a bunch of their phony reviews might say different, but do not believe it! They told me I had to have all original packaging and tags and the receipt. I did not get a receipt nor did I get tags so good buy to that idea. O yes they have the quick refund deal too, I keep the items that are garbage to me and they will refund me 30% of what I spent. Do not waste your money folks. Amazon and others are way more credible. My proof of purchase is in the pictures. Please do not include my name, address or any personal info. Thank you
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 103026835 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I had mixed feelings about how this experience of buying from this site would turn out to be but in the end it was more than expected. I am impressed by the large options available and the interest that they have in their customers.
No problems with ordering. Great prices on merchandise I like and want.
Comprei uma calça e uma camisa com estampa, porém a camisa veio com defeito na confecção.
Querido cliente,
Esta é Megha, supervisora de atendimento ao cliente da Lightinthebox.
Lamento muito o transtorno causado. Agora você receberá atendimento personalizado rapidamente.
Criei o ticket nº 103017176 para o seu problema. A mensagem do ticket será enviada para o seu e-mail relacionado à conta LITB. Por favor, revise-o, estaremos aguardando sua resposta.
É um prazer ajudá-lo!
Sinceramente,
Megha
Atendimento ao Cliente Lightinthebox
Despite I am a goldmember, I find myself unable to use my membership because LITB no longer ships to Denmark.
Was otherwise satisfied with my orders.
But very annoyed that I did not get notified that this service is no longer provided in Denmark.
So shopper from Denmark, do not prepay for a membership. Because despite what it says on the website.
LITB no not ship to Denmark
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 103017361 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Passade perfekt! Tog min vanliga storlek.
Väldigt nöjd!
Good product, very fast delivery. Been looking for it go a long time.
L'un des articles ne correspond pas. Le maillot orange avec le cycliste n'a pas été reçu, j'ai reçu un maillot cycliste bleu « old man ».
Cher client,
Voici Megha, superviseure du service client, Lightinthebox.
Je suis vraiment désolé pour la gêne occasionnée. Vous recevrez désormais rapidement une assistance personnalisée.
J'ai créé le ticket n° 103017195 pour votre problème. Le message du ticket sera envoyé à votre adresse e-mail liée au compte LITB. Veuillez le consulter, nous attendrons votre réponse.
C'est avec plaisir que je vous aiderai!
Sincèrement,
Megha
Service client Lightinthebox
Soddisfattissimo sia nei prodotti e sono svariati che ho acquistato e sia per le modalita dii consegna, Poste italiane, sempre una certezza.
Acquisterò ancora le Vs. camicie e maglie molto performanti!
Eu sunt clienta veche, am cumparat multe articole si am fost multumita mereu, nu m-au dezamagit cu produsele deci multumiri echipei.
I bought ~8 shirts or so. Was happy with all except one. It was low quality picture in irl which you cannot see on a picture of it. Everything else was great though so still happy in overall with what I bought. 3d shirts for the win! Much cooler than other shirts :)
Moje doświadczenie z zakupów z LightinTheBox jest zadowalające. Większości jest zgodna z tym co opisują, jak i ze zdjęciami. Produkty są dobrej jakości i ciekawe. Ale oczywiście zdarzają się też niezgodności z opisem lub własnym wyborem co do rozmiaru. Oczywiście można zawsze uzyskać pomoc, jak i zwrot kosztów. Jak dla mnie jestem zadowolona z LightinTheBox.
A large verity of products, I can always find something i like or exactly what I need.
Very responsible shipments, I never lost a package on the way, never received it too late
Very nice and helpful costumers service, whenever I had a problem and used their help it was very helpful and kind
Ben echt eens benieuwd of ze werken heb er 15 zitten tussen elk elektrisch apparaat, omdat op internet staat dat het zuiver bedrog is, en niets uw elektriciteit verbruik kan doen dalen, zou dan infeite weggegooid geld zijn!
Prachtige hemden, perfecte maat, prijs-kwaliteit O.K., ten zeerste aan te bevelen.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
In order to solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service