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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Cheap material. An XXXL was the UK equivalent of an XL. Looks NOTHING like the pictures. Cheap, made in China, crap!
Belle expérience. J'ai reçu le chemisier dans un court délais et je suis satisfaite.
I loved the pictures of the items and decided to place an order. I have concluded that these photos have been copied from elsewhere, and then they try to replicate them. The result is a low-quality product that needs to be returned...and boy do they make it difficult to return your item. I looked everywhere on their site and on the internet for a contact for their customer service. The links, if provided, take you in a circle that leads to Q&A etc. Since I do not have the time for the runaround I decided to bear the loss and unsubscribed (I still get emails from them) but I am going to report them to my email provider so I can stop hearing from these people. We can do better with our money!
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28430819 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
NOTHING from their website is of the quakity they advertise! ALL ITEMS ARE CHEAP CHINESE S**T
WORST MATERIALS THEY CAN FIND. Mostakes on sewings, unfinished products, all threads hanging out;
These clothes I would not give their crap items to an enemy or a begger to be honest.
DON'T WASTE YOUR MONEY ON THEIR IMAGINARY CRAP — ALL PICTURES ON WEBSITE ARE EDITED (look closely - clothes are PLACED on models. They can't afford to pay those kind of models to advertise their CRAP ITEMS!
Just save yourself A million neurons AND HASSLE and buy elsewhere!
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28431061 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
The orders take a bit of time to process but I find the selection of products and the quality of most of the products is at or exceeds expectations.
I have made over 10 orders from this company, from car accessories to clothing. Everything I have ordered has fit perfectly and been top notch quality.
Everything I've purchased has been great quality at a great price.
Blouse is good quality, but too big, Blouse size is confusing even if you use the measuring chart. I have to send it back but I hope they refund me or give me credit for my purchase.
-There's no 'ubsubscribe' button in emails.
-When I reset my preferences to 'no advertising emails', I still get emails
-Not easy to find email preferences... Under 'account', then search for 'subscription' on that page, then select none for all
-Tried to complain and there's no where to ask them to stop... No contact info at all
-i couldn't even copy the order number
-seems they have made making a complaint against them very hard on purpose
-this company has terrible customer service and isn't good enough for me. I'll be deleting the app once I get me stuff
En meget positiv oplevelse at få sin ordre leveret, alt var lige som jeg havde forventet, størrelse og kvalitet er bare i orden og til en billig pris.
Très satisfait pour votre sérieux et le suivi de mes commandes
My men's shirts and blouse are quality and exactly what I wanted.The sizes were according to the size chart.
I am satisfied with the store, proof that I made another order that I am looking forward to.
I recommend this store with confidence.
Item came as described and was well packaged. I do recommend this website and will buy from them again
The dress was gorgeous on the site and the exact same in person!
Habe gerade meine 4 Bestellungen gemacht. Die Produkte sind wie beschrieben und einige viel besser als erwartet, zum Beispiel Fahrrad-Kleidung und Leggins. Wichtig: bei Kleidung immer die Grössenangaben prüfen, dan klappt es.
Takes a while for shipping but, Shirt was right on time as promised. Shirt was as described very happy transaction.
First order, it came on Time and was as described will order again in the future
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28439478 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox