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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Kaikki toimi hienosti ja sovitusti. Toimituksen sisältö oli Kiitos!
Ordered 5 shirts and receive 8 socks all used an dirty. They never retuen mioney. Chinese Scam place
I got the order nice packed, the jewelries looked better than in reality.
The shipping takes long, more than Amazon, but it is fine for me.
A bit slow delivery, but that was expected. The quality of the shirts higher than expected, therefore it was a 5 experience.
All items were bought at a reasonable price, arrived well packed and in good condition. It's a pleasant shopping experience with Lightin The Box and will continue to do so.
The website was really easy to navigate through and it was fast. Orderering was easy as was checkout. Communications with LightIn The Box was great from start to finish with updates regarding my order. Sizing was true to size. The items were about what I expected which was decent.
I've bought alot of different products from this site from sweaters to shoes I've hade an awesome experience love the seamless shopping and tracking I recommend this site to everyone
I've recently ordered many shirts from LightInTheBox and, surprisingly, I've had good results. The shirts are the same quality as most of the on-line sites from which I'd previously ordered. My only critiques would be that the pictures of the products should include a front and back view of the printed shirts. Solids wouldn't be an issue unless they're not 100% the same color. The only issue that I've had with the shipping was with the processing of the second of three orders. It was delayed and, due to a size adjustment, I didn't want to acquire additional items on sale until I tried out the different size. I still added an additional order, just in case, but should've ordered more. Turns out that the sizing is a "true fit" for each product that I've ordered, unlike some other clothing sites that promise a "true fit." As a person who has recently lost a sufficient amount of weight, sizing is important - you don't want it too loose or too tight. Luckily the 1st order was only 2 shirts.
I'm not exactly sure which order this was as I have made several orders so far. The items arrive in a timely manner (usually within two weeks) and are well packaged. I've been very happy with the purchases I made.
Shopping with Lightinthebox has been a continuous rewarding experience. Each Order is treated as special. From the order is placed until it is received you are kept informed. Also, a review of your order is requested, they want to hear if you are satisfied or dissatisfied. That to me is very good customer service.
The cost listed for all their products are very affordable and most times are of good quality. I have no regrets shopping with this Company. I have always recommends it to my colleagues.
I placed an order online for three items. I received them in a timely manner and I am very well pleased with all three products.
Se cumplio mi expectativa, en cuanto a tiempo de entrega, precio, calidad y diferenciacion
Shipping was fast all items were nice. I ordered one top too big reviews were go up a size a little too big. Other than that everything was great anklet was a bit tight but I fixed and absolutely love it. I just wish there was free shipping on larger orders.
Veldig allrighte klær, med godt stoff!
- Klærne med "merke", som så ut til "å være sydd på", (på bildene på nettsiden)
Var "inne i selve stoffet", men veldig allright allikevel.
I like to shop in your store for sale the products and good quality, the serviced fast too
Nagyon meg vagyok elégedve a kapcsolat tartással, a napra kész nyomon követéssel! A legmegbízhatóbb, a legprecízebb, a legjobb, és a távolságot tekintve a leggyorsabb azokhoz képest, ahol eddig leadtam rendeléseimet. Minden a jelzett időpont előtt érkezett meg, gratulálok a csapatnak minden dolgozójának. Köszönöm szépen! Vigyázzanak magukra! Sok sikert a továbbiakban is!
I ordered a jumpsuit that was the quality of a costume. It was so see through and of VERY poor quality. I requested a return and sent in the required information. I received an email that my return would be reviewed. It's been a month and I have heard nothing. Seventy bucks down the drain.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101275889 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I have asked for return information last week and am still waiting for a response
The case was settled to my satisfaction. The product itself is excellent!
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101275978 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service