LightInTheBoxReviews 13,786

The dresses looked beautiful until I tried them on. Based on my normal size AND their size chart, they should have easily fit. Unfortunately, I could barely fit in them. They felt similar to any cheap apparel from China you get even though I thought I was buying from the USA... until I looked at the bags they came in, which appeared to have some kind of Asian scribbles written below the English name. I tried to return it. I was told it is a non-returnable item and they included a chart I never saw when I placed the order. Buyer beware. I don't know where the good reviews are coming from.

I ordered several items from this company some good some very bad return is very difficult no more no

I ordered a swimsuit and it's so beautiful and his quality. It was just a little too small so I wrote to exchange it and Alejandro was SO helpful and made the process really easy which I appreciate so much. I will order from this site again!

Sent me the wrong item. Not only that but the item was a shoddy, wrinkled badly-made baggy t-shirt that looked like it had just been picked up off the floor and was worth no
More than 20 pence. When I requested a refund (having sent photos TWICE as requested) they told me it had been sent from a third party seller so I'd have to pay the postage of $10-40! An utter con. Avoid these crooks like the plague!

Ordered a bathing suit that had a big gap on the side of breast area, definitely a quality issue. Tried to process a return to no avail. Then I looked online for tips to return, all negative comments, too much effort without returning successfully. I will cut my loss as time is money. I hope others will read the many negative reviews out there before supporting this business. They got me for $33, small value but it hurts to waste money.
JCC

This company is a SCAM- DO NOT send them your money- If you get the item - it will not be the same as and they will not return your money. Picture 1 is what I received- Picture 2 is what I ordered.

Of the 4 tops I have ordered so far, 2 were fabulous, fit true to size, look like the photos on the website and great prices! One of these was white and although it looks like solid fabric in the photos it's actually eyelet material, quite pretty and surprisingly not see-through. The other 2 were t-shirts and not like they appeared. The photos on the site looked like they had looser flared sleeves and bottom hem but they are actually straight and much narrower. Also the colors weren't quite true, especially the one which appeared more sky blue in the photo and is a dull greyish green. I don't want the hassle of trying to return them so I'm going to try convert them into tank tops because the fabric is actually quite nice and soft.

I ordered a dress for a wedding based on the sizes available to choose from AND WITHOUT sending my measurements for customization. I cancelled my order within 3 days after placing it and asked for a full refund. After waiting for a response for more than 48hours, customer service finally came back to tell me that my dress is considered made to order and if cancelled for more than 24 hours after placing the order, I am no longer eligible for a full refund. Cancellation fee is 50%. The dress was $125.
Since there is no way for customers to fit the dress before purchasing, this return policy for made to order dresses is something that you should be aware of and consider before placing an order.
After I had posted a review regarding my experience, Megha, customer service supervisor, promptly came back with another explanation and offered to refund most of the amount back to me. I apprecaite this.
This return policy will cost you quite a bit of money specially if you send it back after you receive it (shipping and insurance fees are not refundable). Just a tip for would be customers. Make sure that you are not purchasing a made to order item.