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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Très bien livraison ultra rapide, bonne qualité se site mérite d'etre plus développer afin d'attirait de nouveaux client
I've ordered from this company several times and have liked the style of the clothing. The only issue is the shipping is slow and the clothes a lot of times run smaller than the standard size. I will still order from them but read the review of the article of clothing to determine if you should go a size up.
The quality is very good. The large fit me perfectly...I'm short but I wanted them long. Many compliments when I wear them. Will buy from them again when I want something special. I.
I have been shopping at Light in the Box for over a year, and I recommend them for everyone! All the products I have purchased, eg.dresses, bathingsuits, tops, pants; have all been of the best quality and best prices anywhere! All you have to do is follow the size chart provided with every item, and you will be very pleased. I love this online store, and I'm sure you will too!
I have placed several orders with these folks. Many of the items (especially clothing) are unique and ultra colorful. Shirts you just can't get anywhere else. The more you order from them, the more email 'deals' you get offered - many at ridiculously low prices. I highly recommend them. Shipping to the United States does take a few weeks so order well in advance of your need.
Fabrics are quiet inferior quality for the value of it
Ironing is an issue
Online shopping is a gamble now a days. You never know if the quality, color or design is going to be like the advertised product. I order some items for an upcoming cruise and the quality and workmanship of all the items was better than expected. The colors were bold amd bright. The fit was on excellent and the material was of a nice quality linen. I will be making more purchases in the near future.
When I opened the bag, the sweater looked like it was cut out of a big square piece of materiel. Moreover, the zipper ran all the way down to the middle of the cat's eye which is totally different from the photos. I do not like it.
I order 2 tee shirts and got them both on under 2 weeks. I bought some shirts from another site and waited over 6 months. Super happy
I bought a dress for my sons wedding here, cost over $200. Beautiful dress but it doesn't fit. Would love to exchange it but don't have time, so I tried to return it. This is day two, yesterday they suggested I keep it and get it altered and they would give me a $2 credit. I don't know about you but I don't think a seamstress will alter a dress for 2 bucks even if there was enough seam allowance to do so. Day two they can't take it back for a refund saying I ordered a custom gown which I did not! I ordered a regular size off the rack. Such a horrible way to start a relationship, no wait maybe they're content with one stop shoppers and don't want relationships and loyal customers at all. First and last time ordering from Light in the Box, this is no way to treat customers. Even if they take the dress back at this point I'm done. You get one chance to make a great first impression.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101327471 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I do like some of the products but I bought a few shirts I couldn't use and i didn't bother returning. I found the material not great and size was not fitting. Also the time it takes to get delivered is a bit longer than usual. But I do like thai products that they offer.
Shopping wit your company is very east and products are acceptable.
My experience was just wonderful I got everything I ordered all in great time I will only order off this site love it all
I was very wary of the site at first, as we've all heard the stories of other similar businesses. But so far, and after three orders already, I'm quite satisfied. The clothes fit perfectly, the fabrics are nice too. I also ordered a few items and they're of nice quality (an umbrella and a ring). Furthermore, shipping time is very fast, especially considering I live across the globe.
I ordered this shirt for my husband, who's name just happens to be Robert (Bob). It fits him to a t. He absolutely loves it.
I ordered and the shirts came on time and fit perfectly
The order was easy to place. The shipping time was reasonable. The check out process was quick. The products purchased were as advertised.
Love the products that I received in my order. They fit great and look awesome. I would definitely recommend the site to others...
Never received my order. When I login to my account it says no orders despite having paid. I got order no ******* but received nothing.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101317823 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101327285 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox