LightInTheBoxReviews 13,786

They are demanding a picture and measurements of the dress to decide if they will give a refund. Not.

Inferior product, both design and quality, terrible shipping, terrible and confusing customer service.

I ordered a LARGE swimsuit and the size they shipped me is most likely PETITE. It's laughable how small it is! There are no labels on it - they have been carefully cut out so as not to show the actual size, because it ain't large, I can tell you that! Would fit a tiny woman, MAYBE. Their return policy is RIDICULOUSLY convoluted, designed to make you not want to go through with the process - AND they make you pay for the return. SCAM! I am deeply disappointed and will be reposting this review all over the internet.

The color was not as pictured, it is ugly. This is 100% polyester and does not fall the way cotton does. The photos used imply cotton. I used the sizing guide, and these are HUGE. It took a lot of searching on the site to find return instructions. The search bar is useless in this regard. The return process id archaic and draconian, as if designed to discourage returns, if not to make it impossible. When i finally got to fill out the return application, A) it will not accept my photos and B) the submit button doesn't work. I have photographed the entire process to submit to the CA Atty General's office, Department of Consumer Affairs. DON'T waste your money!

I purchased 2 dresses niether of which fits. To return them you need to measure the garment and take photographs to get a refund. This is a sham and a shame. I will never purchase items from them because they do not accurately reflect the documented garment or its size

Before I ordered the mother of the bride dresses, I called to confirm the return & refund policy. Unsure of the sizes, I was told - sure no problem. Order two and return the one that does not work. Upon receiving the order, that was not the case. They refused to provide return instructions. Failed to respond to inquiries. I opened a dispute with my CC company. They provided instructions which I followed to the letter. It cost me 80 US dollars to ship back to China using their instructions. Their email clearly stated your refund will be issued upon QC of the items. Three months later, nothing. Now they are back to "we do not return items." These are dishonest business people. STAY CLEAR OF THIS SITE.

I found this site since I am buying for a 15. The clothes are beautiful but the return policy is not the best. Because the site doesn't have a warehouse in the United States the return is expensive and if the person is to keep the clothes it's not a full refund as well, the con is that the partial refund can't go back to PayPal or the card used.

I love buying clothes from LightInThebox, quality of the fabric is high. I wasn't disappointed at all. Very happy and got my packages pretty fast. All the clothes fit me like a glove and I was amazed. I love their email specials also. I am so glad I found LightInTheBox I will buy from them a lot. Is a web-site that makes you feel at home. Thank you all to LightInTheBox you all are amazing and your clothes are beautiful.

My last order was two dresses and several tops. The dresses are so cute! One is a colorful sun dress that I can't wait to wear and the other is a black cocktail type that is for a special occasion coming up and is perfect for it. The material and colors of the sundress and tops is very nice. As with other orders from Light in the Box, the material used is very nice, not flimsy or cheap feeling. I'm hooked.