On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I bought the dress through the app. The dress looked just like the photos online, but it was a little small. I suggest ordering a size up.
Je parles Français...j'ai pls commandes qui n arrive jamais chez moi
As a repeat customer of LightInTheBox, our latest purchases continued to satisfy my wife, myself and, it seems, all the people who gave us compliments on what we were wearing. We understand the clothes are coming from far away so we're patient with the delivery time but we do wish the delivery charges weren't so high.
I've bought a wall tapestry. The item was perfect, as detailed in the description, the expedition times were good, faster than indicated. I will buy again on that site.
Hi,
This dress was perfect in the fit and feel of the fabric. It's loose and comfy. The service from this company rivals any other online order program such as Amazon, Walmart, major retail outlets in fact I would say their customer service out performs some of them. Easy to deal with and arrives within a timely manner….given the fact it ships from overseas, it's not out of expectation to be 10-14 business days. Well done on the quality of the workmanship of the clothing. I will continue to use this company for future purchasing.
All the hoodies came in on time, most of them were bright colors which was great
I did find some of the hoodies looked like they were faded out especially for the older
Kids.
I ordered a size 9 blue with kittens, this one looked faded, i ordered a boys size 14 in blue as well
And again looked pretty faded.
I have not given them to my grandkids yet but I am sure they will like, the only one that will not fit is for our 1 year old grandson, bought a 3 pc set, pants and shirt will fit but hoody will not, no stretch in fabric. Well buy a hoody somewhere else for him.
I recently found LightInTheBox while looking for some music themed men's shirts. I was pleased find shirts like this and more at great value. I was pleased with the quality and fit of what I purchased and returned to the website two more times in a couple of weeks to buy more. There are a nice variety of colors in good materials.
I recommend everyone not to use this company for business, they are a bunch of thieves. I ordered a dress that didn't fit me, I sent the dress back over a month ago, I never received my refund, I can't speak with no one at the customer service; they steal my money
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101381022 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
In general the site works excellently. The prices are low, the quality is attractive and the service is fast and efficient
Lightinthebox sells quality products at affordable prices. The colors don't fade when washing, nor does the shirt shrink. I like the styles and the fact the shirts only go down just past your waistline. Other Polo brands are very long and hang down to your knees. Their delivery was quick, with no issues. A great company to deal with.
I have ordered several different items under all different categories and for the most part have been surprised at the quality for the price. I would definitely continue shopping with light in the box.
So far I have placed two different orders and the products have been wonderful so far. To me they are unique in their class.
The only suggestion I would make is to adjust the shipping and shipping insurance costs; these are way too much inflated which defeats the purpose of whatever money you were supposed to save in the products ordered. It seems like they push you to buy the yearly shipping and handling membership. If they can fix that then the company will beat Amazon.
I wear so many of these shirts to church. We have a modern service and I've found so many articles of clothing that are church approved with a cool look and attitude. Keep up the great work LITB!
I have made 5 purchases, over a 3 month period. I noticed your site improving in providing data ( especially in explaining sizes and material). This is helpful and smart on your part. Keep it up!
I ordered blouses for myself and shirts for my husband and was delighted with all. Great fit and great look!
It was fast and people are serious in business. They are compromised with customers. I really like the way and keep purchasing orders from your company.
My experience has been very favorable. That is why I continue to use them and use them often. If a product is not to my liking or expectations they have been very accommodating.
Easy to order and good quality. Enjoy ordering from this company. Always a good experience.
I contacted the company and explained the large coat didn't fit and like to exchange it for an extra large and they were agreeable. At present, I returned the coat that I received and have been assured when the package I returned is received they will ship me another. Sadly because of Canada Post high price in sending packages abroad, it cost me 88.00. But nevertheless, I believe the exchange is worth it.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101381053 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox