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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Altid god kvalitet ift prisen og( meget hjælpsomme medhjælpere i costum service!
J'adore ce site il est complet des produits de qualité et peut cher je suis très satisfais de tous cela
I've been a customer of light in the box for a while now and never been disappointed. Good quality, fast service
Dad and Son Shirt Tops Animal Coconut Tree Street Print Blue Short Sleeve Mommy And Me Outfits 3D Print Active Matching Outfits
US $25.39 x1
* Arrived incomplete - No XL Dad Shirt only the Size 10 Son Shirt arrived
Very satisfied with the item. Good material, stretch and fit just right.
I have now ordered from Lightin the Box. I was uncertain at first until I received several items. They were on time and products have been very good quality. If you want a successful purchase be sure to watch the sizing chart and you won't be disappointed.
I was worried at 1st because when i tried through amazon i got 5 garbage way to small{for a child} shirts from a company CLAIMING to be them. But as soon as i ordered from Lightinthebox DIRECTLY my shirts were awesome and they were correct sizes i ordered.The criminals at canadian customs tried to screw me for 1/3 of the cost of 7 shirts $240.00 they tried to steal $80.57 from me but I BOUGHT Duties&Taxes insurance and Lightinthebox Happily Reimbursed me on my C.Card. I am so Happy with them i will order All my future clothes from them.They are stylish and awesome.Thank you LightintheBox people.
Loving it very nice priced just right also I well be shopping with you again soon
J,ai bien aime mon experience avec lightin mais commandes sont toujours ete recu a la maison le seul probleme es t que souvent les sizes ne sont pas bon trop court j,ai du recommander souvent et oubli les retour beaucoup trop compliquer et dispendieux. Mais l,experience a ete tres bonne merci
The ordering process was reasonable and efficient. Shipping time was average. The products were good quality at a fair price.
Everything arrived in decent timely matter and in good condition!
Everything I have ordered from your company has been Excellent. No issues with any items I have purchased. Keep up with the Quality is been Great.
I ordered a size large for a green shirt dress and a medium size came. No solution to fix the problem. You should send me the right size without having to return the shirt dress.
Every piece of clothing I received fit and looks great. Material is silky soft & shipping was fast!
Delivery was received on time and everything was what I wanted
I have used this company's service in the past and have always been satisfied. They seem to have products which are hard to find or different but useful. I'm happy so far...
Always love getting packages from you, products are good and delivered quickly with a text that it is at my door.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101622466 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox