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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Pour l'avoir utilisé plusieurs fois, le site a de nombreux articles variés à des prix surprenant. Pour ma part j'y ai trouvé satisfaction dans l'ensemble pour les produits achetés, jusqu'à présent. Il est parfois difficile d'ajuster les tailles aux gabarits européens, cela peut-être un inconvénient.
My Grandson has been interested in music for as long as I can remember. I saw this item on your site and knew instantly that he would love it.
It didn't disappoint in any way as it arrived in good condition and was everything I hoped it would be. It will look amazing hanging on the wall of his home!
The ordered goods are as described on their site and the delivery was even faster as they promised. Good follow-up possible thanks to their confirmation emails. I am satisfied.
I order two pair or leggings. One was mostly true to size, the other was waaayyy off. Like 2 sizes larger than what was listed on the size chart.
Could have been a better first time shopping experience.
Great and amazing experience every thing good and perfect with you.even I resived the items on time.I get the fone cover which is fantastic also I get the protection for the fone.I'm happy that I'm costumer with you.thanks for take caring for your costumer.
I ordered several wigs for a party on October 14 and was told they would be here. The most expensive item they broke out of the package with the others. They said they cleared the PORT at the same time, but the package with the expensive custom wig was sent separately. It came 3 days later from New Jersey and JANE. They just say' we will give you 10%' and good luck and no return. Be very careful. They aren't honest. I never opened the package as it wasafter the fact and I won't use it. I want to send it back.
Product was what I was expecting
Well described and well priced
The shirt arrived on time and fit perfectly. Have received many favorable comments from friends about how good it looks and where could they buy one. HIGHLY recommended!
Such cheap & weird fabric. Grommet pulled out & fabric shredding. Only used the purse for a week. Junk!
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101808048 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Online shopping is a lot fun. I especially love that I can swipe on the pictures while scrolling to see the back. Thank you so much Light in the Box!
This was a really good deal as far as price. The shipping time was very fast! The shipping price was a fair price as well. Good deal, excellent experience. Great purchase for Halloween costume
Très bonne expérience dommage de ne pas pouvoir renvoyer les articles qui ne vont pas trop cher pour les renvoyer. Heureusement vous faites une ristourne pour une nouvelle commande.
I loved shopping at the web site.It has ease of ordering great rewards which I was unaware of they offer coupons that on top of the great price's save you more money.I am very happy with all the shirts I bought,plus I ordered a wallet and tactical phone case that goes on my hip good craftsmanship on both products I am happy can't wait till the first to do more shopping still two holidays to go.I recived my packages pretty rapidly over a couple of days did not wait
Long good job guys.
Great fit unique style everything I had hoped for description accurate, and care instructions complete
Nice product was received. Received before actual delivery date.
רכשתי זוגות נעליים בצבעים שונים ןכל מיני פריטים.אני מקבלת הרבה מחמאות.הנעליים נוחות. לפני יום הכיפורים רכשתי נעלי בד ומטפחות בכמה צבעים. חברותיי בתפילה שאלו מהיכן רכשתי את הנעליים והמטפחת.הכל תואם...הנעליים יפות
A volte mi ritrovo ad acquistare un articolo, invogliato anche dallo sconto, ma poi vedo le spese di trasporto e addio allo sconto...quindi rinuncio allacquisto. Fino ad oggi ho comperato merce che mi piaceva ed ho accontentato anche mia moglie...per cui devo dire che l'azienda non è male. GRAZIE
So far I am satisfied with all the delivered products. A little less so with the underwear, but mostly they are nice pieces at a good price. I always find something that pleases me.
This seller is a professional in his work. I will make more orders from him.
I can only advise LIght in the box. In find clothes and sport clothes that you cannot find anywhere else (at least in Belgium) at reasonable price. I have never been deceived neither by the quality nor the colours. Delivery is rather rapid.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101808030 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox