LightInTheBoxReviews 13,786

I horribly would advise you not to buy anything from this company! The quality, and design of the product looks like ugly children Halloween costumes. Then when you try to return the product, they give you a stupid choice of:

We have three options available for you to choose from. To choose one of these options, simply click on the relevant link, and our system will take care of the rest, and you don't need to reply to here.

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A: 50% Reward (eg. If the item costs $100, you can get a $50 Reward, which is the same as a Coupon)
B: 30 % Refund (eg. If item costs $100, you can get a $30 Refund)
Or
C: Return the item back for a refund of item(s) price at a cost for return shipping. We will send you the return address in this ticket in 1 working day.
Note for return: We're sorry that we do not provide return label/slip service, you may send the order to our Asia warehouse via the cheapest tracking service in the post office. The postage might cost $10-$40 and it takes 2-4 weeks for delivery according to customers' feedback. To save your cost, we'll send you a reward that values 50% of the return postage, which you can use on the next order.

If you choose one of the above options, you can just do the quick click and wait for our reply in 1 working day.

However, if you have other requests or concerns, you may just reply to this ticket directly. Thanks a million for your kind cooperation.

I receive my dress Order No. *******.
When ordered I took a size up to make alternations if needed. So I fit in M, but I ordered L.
Guess what... I cannot push the zipper, because it's to small.
At firs I was frustrated, but... it pushed me for a diet and real commitment and I have already results.
The measurement should be more presided, because it shouldn't matter if you are from Europe, America or Asia, to get fit. Centimeters are the same all over the world!
The other side of the story - on the picture dress looks amazing! In reality, not that great. You got what you pay for! Not that bad, but picture is much better, for sure the girl on the picture has a model body, that makes a different, and the dress is not crumpled being taken from a small bag. It can be iron.
All in all - after my first shock and frustration - I give you 4 out of 5*, and think that's fair.

I have purchased from light in the box, several times totaling almost $600, and most of the items are a good deal. But, with every order comes 1-3 items that need to be returned or exchanged because they are not as advertised, or simply do not work at all.

In the past, I simply submit a return via their app. In my last two packages, I received two items that do not work at all and two more that are not the sizes advertised. But, the return process, on their app, DOES NOT FUNCTION!

I have tried using their return system, every day for the past week, and I am almost at the end of their seven day return period. I tried emailing them directly, but their emails come from a "no reply" address. I tried replying to previous emails, about previous returns. But, the customer service response always claims that they can only respond to the items in that one order of that one email chain.

This company is advertising a seven day return window, for all items that are not as described or arrive broken. But, in reality, they are not accepting returns from me anymore at all!

Great! Amazing prices and good stuff too! Used site many many times all good! You will not be unhappy this is a gret company. Youll save alot of money and they ate reliable too!

Easy order, detailed information while shipping, relative fast delivery, items in good quality, described sizes are correct