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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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I bought two t shirts and had my logo for my company placed on the shirts. They came out great. I loved the color and the placement of the logo. I will order more.
I have order 5 suits from here. They are great high quality make. I have one issue and they had excellent customer service and addressed my concerns very quickly.
Ordered 2 hoodie for my neice and nephew 1 sized for a 7 year old and 1 for 11 to 12 year old the smaller one won't go anywhere near the 7 year old more for a 4 year old and the other one again the size is soooo small you would struggle to get an 8 year old into it absolutely a rip off
J'ai déjà décrit mon expérience sur chacun des items reçus avec photo à l'appui, comme quoi 2 des 4 vestons femme ne sont pas conformes i.e. Le bleu et l'imprimé qui m'a très déçue puisque je l'avais acheté pour compléter ma garde-robe. J'ai beaucoup apprécié la politique d'un autre fournisseur (Temu) qui est: insatisfaction = remboursement immédiat des articles non conformes.
This website makes easy to order items with many choices re: colour & size. It is also very easy to cancel/correct/change order as necessary. Variety of items available is appreciated. Tracking is excellent. Have ordered many times and will continue to do so.
Website is super easy to use, lots of choice, colors true as depicted. Sizing fairly accurate. Dependable delivery. My first go to.
Excellence from start to finish. I've ordered T-shirts, Linen shirts. The quality of the products have been excellent and the prices are so cheap. I had one order sent to my UK address and another to my Spanish home. I was kept informed about every stage of the order and the whereabouts of my order.
Highly recommended with no reservations
J'aime beaucoup le site et les choix qui y sont offerts. Mon seul bémol parfois la surévaluation de certains produits la réalité est parfois décevante.
Bon choix de pruduit prix compétitif descriptions des model pas toujours facile et exacte souvent des titres qui sont erronée
Fast shipping, great products, easy platform to use. Use the app for better pricing, do not use pc as you will get better pricing through the app.
This like everything I have ordered is exactly what I expected. Great service also!
The quality is very good at an awesome price. I got the piano key coat as a entertainer stage coat. It sure looks good under stage lights and the audience enjoys seeing unique stage wear. LightInTheBox is wonderful and I very much recommend them.
Good quality goods consistent with the description. Long waiting period for shipment.
..after reading several reviews I decided to order XXL even though I fit XL easily, the products arrived but all 4 shirts were way to small as well the fabric is poorly made and already displaying flaws.although its advertised well, it's a very poor, cheap and overpriced product in my opinion.then again look where it's made..
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101898776 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Ordering was easy. Size options would benefit from offering tall sizes. Delivery is top-notch. Thank you.
Don't spend a penny on this site...sub-standard and shoddy products with appalling customer service.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
In order to solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service
La seule chose j'aimerais pouvoir recevoir les messages en français
I enjoy all the items I bought from Light In The Box. I just want to make a suggestion, if possible to please check the items thoroughly before shipping them. Although it is very rare it happens, unfortunately I received an item which has loose stiches that will cause the hole to widen if not stich right away, instead of returning them I just have to stitch it myself. I hope you understand, I am sharing this in a positive way, at your end you will receive customer satisfaction. Thank you and regards.
When I inquired about a refund for my damaged item, customer service worked to resolve the issue in a timely manner.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101889179 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I ordered 4 dresses. All which arrived after several weeks. The fabric is cheap the products are horrible made and Ill fitting. Yes very inexpensive but they don't take returns. They are thieves. Do not order from this "company""
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
In order to solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service
I like the quality and price of the products and they arrived quickly. The pants didn't fit and I've requested a refund for those but I would definitely buy from you again!:-) Thank you!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101909148 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox