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business logo of Levi's
levi.com
casual, classic men, womenAge 0-3, 4-12, 13-18, 19-25, 26-45
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About the business


levi.com
+1 800-872-5384
USA
Levi's is part of Levi Strauss & Co
Clothing item from Levi'sFashion apparel by Levi'sMerchandise from Levi's clothing lineLevi's fashion product

Business Highlights

General

Parent Company: Levi Strauss & Co
Target Gender: men, women
Target Age Group: 0-3, 4-12, 13-18, 19-25, 26-45

Shipping

Shipping Cost: $7.95
Free Shipping: sometimes
Free Shipping Detail: for members

Returns

Return Policy: not free
Return Instructions: products must be in original and unworn condition, defective, or an incorrect item with original tags attached
Return Cost: $7.50 fee (non-members)

Sustainability

Sustainability Score: Good
Recycling Program: Partnership with Cotton, Inc.’s Blue Jeans Go Green Program
Responsible Materials: recycled

Product

Style: casual, classic
Body Fit: regular, tall, plus size
Available Sizes: Men's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 6XL), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: chat, phone, contact form
Support Phone: +1 800-872-5384

Payment Options

Payment Methods: card payments, financing, PayPal, Venmo, Google Pay, Apple Pay
Buy Now Pay Later: Afterpay

Membership Programs

Rewards Program: TopCashback, Rakuten, Mr. Rebates

How would you rate Levi's?
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Levi's Reviews Summary

Levi's has a rating of 2 stars from 77 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Levi's most frequently mention and customer service. Levi's ranks 53rd among Jeans sites.

service
18
value
21
shipping
14
returns
11
quality
18

We monitor reviews for authenticity

West Virginia
113 reviews
247 helpful votes
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Levi Strauss Review
November 6, 2019

For my money... these were the only jeans to be had. No frills or fads -- just the basics. They had a few styles from which to choose.
Then someone had the "corporate inspiration" to yield to vagaries of the common marketplace. At this time, fad styles and cut in synthetic fabrics became more of the norm. At this point I jumped ship for LLBean jeans. I hope Levi sets things straight with its old loyalists.

Date of experience: November 3, 2019
Texas
1 review
1 helpful vote
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Had a cart all picked out and ready, they said their sale ended at 12pm the next day. Woke up and my cart was 75 dollars more. Customer service said they would price match if I could provide a SCREENSHOT. They don't even know what their prices are at Levi's

Date of experience: September 25, 2019
RU
4 reviews
21 helpful votes
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Crazy about new Ribcage model. It is ideal for petite ladies like me. The waistline is not actually too big. Plus the customer benefit program in Russia is awesome, so many extra discounts!

Date of experience: April 13, 2019
Texas
1 review
12 helpful votes
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Was trying to place an order on the levi.com website and got a notification that the website is down. Called the customer service line and spoke to an agent named Connor (Conor?) and he explained that the website is down for planned maintenance and no orders can be place for a period of 6 hours (9 pm to 3 am MT). I have never seen a e-commerce website (for a company as large as Levi's) purposely go offline for a period of 6 hours -- potentially losing thousands of dollars in sales. Tried calling the customer service number to get additional clarification and got Connor (Conor?) again -- does Levi's only have one customer service agent? Not too enamored with Connor (Conor's) rather haughty tone. What kind of Mickey Mouse operations is Levi's running?

Date of experience: January 8, 2019
France
4 reviews
8 helpful votes
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Amazing
November 28, 2018

Amazing quality jeans, well worth the price. At first it takes some getting used to but after some wearing they become very comfortable and great every day jeans!

Date of experience: November 26, 2018
France
3 reviews
40 helpful votes
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Great variety of clothes to choose from, all the different sizes and fits mean I can find just the right pair. The prices aren't super great, but the quality is worth it.

Date of experience: November 5, 2018
South Carolina
1 review
19 helpful votes
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Best Quality
October 19, 2018

Wonderful jeans, Comfort, I like Levi's brand jeans very much, I recommend Every one Levi's jeans, Colours are also goods in Levi's and best quality

Date of experience: October 17, 2018
District of Columbia
6 reviews
21 helpful votes
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Always stylish things
September 10, 2018

I prefer to buy jeans here. Things are very comfortable and look stylish, and the quality is always the highest.

Date of experience: September 10, 2018
Czechia
3 reviews
0 helpful votes
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Superb fitting
May 30, 2018

My brother who was using levis already told me that Levis Jeans are really comfortable and long lasting. Levis is absolutely a nice brand on Jeans.

Date of experience: May 29, 2018
New York
1 review
18 helpful votes
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Ok layout
April 24, 2018

Kind of confusing to understand the sizes of the pants. It a guess and check kind of thing not big on the experience

Date of experience: April 23, 2018
Massachusetts
2 reviews
25 helpful votes
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Love brand
March 31, 2018

The best website by far! In finding great prices on these jeans rock! They are absolutely amazing, and the quality still has the mules

Date of experience: March 30, 2018
Texas
3 reviews
34 helpful votes
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Great deals
January 15, 2018

One of the few fashion brands I am loyal to, their products are timeless and well built. The website often offers great deals especially when signed up to their mailing list, even offering promotions on their sale items. Great deals, quick shipping. Overall great experience.

Date of experience: January 14, 2018
California
3 reviews
31 helpful votes
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Staffers don't care.
October 22, 2017

I bought 2 pairs of pants here for my dad, but had to cancel the order because I wanted to add another pair. I had to call in to cancel, wanted to re-buy the pants online, but for the discount I guess I had to do that over the phone. The lady over the phone proceeded to take my order, asking me, "Is it the 20% or 30% discount?". I try to be honest as much as possible, so I said "20%", but MAYBE don't let me know 30% is available when you're only giving me 20%?
A week later, the order arrives, & we received 2 pairs of pants. I email them to let them know we ordered 3 pairs, & that this whole situation is just really unfortunate because my parents are leaving the country "on the 23rd" & won't be back for months. They send me an email letting me know that they're shipping the pants overnight. It should ship out on the 23rd & we're to receive it on the 24th. Should ship out on the 23rd. When I just said that my parents leave on the 23rd. I email them, saying, "I appreciate the effort, but they leave on the night of the 23rd. Thanks anyway." They reply, "You are very welcome! We are glad we were able to assist."
Dense? Negligent? Incompetent? I don't even know. I can only guess that $100 worth of stuff isn't a decent amount to spend at that site. Maybe you need to meet a minimum, in order for them to truly value you as a customer.

Date of experience: October 22, 2017
Idaho
9 reviews
38 helpful votes
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The only game in town
March 14, 2017

Levi's website is probably the best value left for top quality clothing at a rock bottom price. Have a look at the sales. They are absolutely amazing, and the quality still has the mules pulling those legs in both directions. What's not to love!>!

Date of experience: March 13, 2017
Canada
3 reviews
25 helpful votes
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Long-lasting clothes
September 1, 2016

I'm a regular customer of Levi's because I appreciate the quality and durability of the products. I bought the first pair of jeans here 3 years ago and I still wear it every now and then! They don't look worn out at all. Thank you for great items.

Date of experience: August 31, 2016
India
3 reviews
43 helpful votes
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Very soft materials used
February 24, 2016

Levis is obviously one of the oldest and most well known brands in India. It is very easy to purchase a Levis garment as you get it in almost every mall.

The material used in a levis garment is just amazing, it would give you a really amazing feeling when you put on a Levis shirt Or T-shirt, it just feels so light and soft, you'd love wearing a Levis on a bright sunny day.

I had purchased a white levis T shirt in 2012 and it still looks as white and as good as it did in 2012, so you can make out about its quality and durability.

The price is something that could've been slightly lower, I feel. Nevertheless it's worth buying.

Date of experience: February 23, 2016