Le ToteReviews 27

I received my first box yesterday and will be cancelling. Tried everything on and it all immediately went in the return bag. Total waste of money. The quality of the clothing was cheap, one of the pieces was severely worn and so low cut my boobs were completely hanging out. The colors of the 3 tops I ordered did not match the website. While everything is supposedly laundered, all items looked and smelled like they came straight from the thrift shop. This is not a good value. I was intrigued by getting out of my fashion rut, but I don't think this is the answer.

I wanted to cancel my subscription because while the concept is great, the fact that the clothes are worn before makes the price tag of $40-$50 for a shirt that's been worn a bunch of times pretty steep. There are online thrift stores with better quality stuff for lower prices.

Anyway, I decided I wanted to cancel the account. I put it on hold for a few months to be sure, and then just before the hold was going to be up I went to the website to figure out how to cancel. Just like most of these online services you have to CALL to cancel while it takes just 30 seconds and a credit card number to sign up to begin with. I called the number on 3 different days and at 3 different times. The phones are constantly down for a team meeting. Staff meeting one day, the next day it's a team meeting, but never anyone to answer the phone. On the final day, I sent an email declaring that I would dispute all future credit card charges and report them to consumer agencies if they did not cancel my account. Then I called repeatedly for about half an hour until I got someone on the phone. While, I thought I might pick them up again later once I was feeling like I needed something interesting in my wardrobe again, after that experience I promise I will never give them another chance.

I just wanted to cancel account and they make it impossible to do.
The only option in interface is to put account on hold for 2 months. I did it and also sent an email with ask to cancel account but their response got lost in "promotions" folder that I don't check carefully. I also think they didn't have their phone on their site at that moment.

Then suddenly I receive an email that they reactivated my account, charged credit card and my tote is ready to customized. Really? Okay, I sent one more email asking to cancel my account. Response is that i need call M-F 9am-5pm PST. Guess what, that's my working hours! Okay, I found a moment and called at 1pm weekday PST and... got voice mail that it's not their business hours.

This is awful customer experience. People don't have time to deal with your procedures. At all. If you're asked to cancel account, just cancel it, don't forward your FAQ and ask to call you.

The quality of the clothing was very poor, itchy fabric, shapeless cut, saggy neckline. I returned everything immediately - zero wear time.

When I contacted them with my concerns, before the 2nd tote was even mailed, I was told they would NOT refund my $54 since I had "used" their service! I immediately cancelled the service and filled a claim with my credit card. It is "internet" business like this that ruin it for quality companies!

I'm not much of a shopper at all, and I needed to update my closet. They have a great selection to choose from too. I have kept several pieces that have sent, which is a difference from some of the other companies that are similar (stitch Fix, etc). You are able to wear the pieces, with no timeline of when you need to return to them, and they also wash the clothes for you. So for a busy person, who doesn't like to shop much, this is perfect!