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Lensabl

4.0

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From the business

Get the high-quality lenses you need, in your own frames, all from the comfort of home starting at just $97. We also carry designer frames, contacts, and provide at-home vision prescription renewals.

Upgrade your vision today at lensabl.com


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Lensabl Reviews Summary

Lensabl has garnered a reputation for providing high-quality lenses and a convenient service for replacing lenses in existing frames, with many customers expressing satisfaction with the product quality and the speed of delivery. However, concerns have been raised regarding customer service responsiveness, particularly during issue resolution, as well as occasional discrepancies in prescription accuracy. While many customers appreciate the transparency and communication throughout the process, there are notable frustrations related to the handling of returns and remakes. Overall, Lensabl is viewed positively, though improvements in customer support could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

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7,508 reviews

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Minnesota
1 review
0 helpful votes
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Bose sunglasses... Excellent!
November 6, 2020

Get the prescription to company through the website was difficult. But once I chatted with rep everything was smooth sailing!

Date of experience: November 6, 2020
California
1 review
0 helpful votes
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Bent my frames
December 6, 2020

Lensabl bent my frames so badly I could not wear them. Customer service was nice and helpful and when I mailed the glasses back to Lensabl, they did straighten the frames. However, the shape is still much different from original, meaning they my glasses no longer fit my face and are unwearable.

Date of experience: November 6, 2020
Texas
1 review
0 helpful votes
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Will likely use again
November 6, 2020

Easy to use, saved me some money, and timely delivery. Will highly recommend to others.

Date of experience: November 6, 2020
California
1 review
0 helpful votes
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Fast and accurate
November 6, 2020

I wanted to put new lenses in my frames, and so I sent them in with all of my information. I expected it to take a little over two weeks with shipping and covid but I had them back in about a week. I got emails for almost every step too. Not only that but they fit and are as clear as a bell. I love them so much. Thank you

Date of experience: November 6, 2020
Washington
1 review
0 helpful votes
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Thank you
November 6, 2020

It was a little difficult at first, but i got the hang of it. The quality of the glasses is perfect wouldnt change a think thank you

Date of experience: November 6, 2020
Arizona
1 review
0 helpful votes
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Replacement of scratched lenses
November 6, 2020

Truly a fantastic experience. Everything you said would occur did, in a seamless and expedient manner. Form the ease of sending in the glasses to the elegant boxed they were returned in, (with the amazing quality of the lens and workmanship in between) this was a superb transaction.

Date of experience: November 6, 2020
Illinois
1 review
0 helpful votes
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Exactly what I had hoped for
November 6, 2020

Easy process and good prices. Turnaround time was quick and my new lenses are great.

Date of experience: November 6, 2020
Florida
1 review
0 helpful votes
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My Ray Bans are Back!
November 6, 2020

Top notch service. I received my glasses back quicker than I thought. So nice to have my favorite pair of glasses back on my face.

Date of experience: November 6, 2020
Texas
2 reviews
0 helpful votes
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Awesome
November 6, 2020

Second pair to change out lenses. Wonderful. Love this service.

Date of experience: November 6, 2020
California
1 review
0 helpful votes
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New Lenses
November 6, 2020

This company does a GREAT job, sent my glasses in for new lenses, they were sent back in about 3 weeks and look great

Date of experience: November 6, 2020
Washington
1 review
0 helpful votes
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I have lost count how many new pairs of frames I have had lensabl place new lenses in. But I am at 14+ pairs at this point. I guess that will say everything I need to say. I keep coming back because lensabl offers the best lenses for your buck. Their turn around time is great, and I love I can do everything from the comfort of my home. Thanks lensabl!

Date of experience: November 5, 2020
Washington
1 review
0 helpful votes
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Several other vendors said, "Cant do those kinds of frames." No so fast my friend. I sent my frames in with little expectation. Wow! Fast, professional, spot on. You made me happy I can once again use my favorite frames.

Date of experience: November 5, 2020
Illinois
1 review
0 helpful votes
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Well I'll be!
November 6, 2020

Yeah, was a bit skeptical when the price here was literally 1/5 of my optometrist's office. These were custom-cut, drilled, rimless, polished edge lenses in a titanium wire frame... and they are perfect!

Date of experience: November 5, 2020
Wisconsin
1 review
0 helpful votes
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Disappointed again
December 6, 2020

The first pair of glasses was my rimless silhouettes and they came back with The frame slightly Bent and they never fit the same. Second pair of glasses The bifocal Line is in the center of the glasses and cause discomfort and even headaches. The most recent pair are my Ray-Ban Wayfair which fitted my face really good so much so That I invest and had new lenses put in them. I am really disappointed because they came back with the arms stretched away from my face which caused a loose fit and the glass to slip off.

Date of experience: November 5, 2020
Texas
1 review
0 helpful votes
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An absolute rubbish experience
December 6, 2020

From the day of the order till the day I received my prescription, it took more than 4 weeks. The website interface is poor, at times I would upload my prescription and the website would not indicate the update. They updated the status of the order from received to ready for shipping at the three week mark, only to revert back to received a day later. I won't be using the absolute garbage service again.

Date of experience: November 5, 2020
Texas
1 review
0 helpful votes
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Great spec service
November 5, 2020

Easy to use site. They are very responsive on any questions that you have. Great timely service. Glasses were received in perfect condition and great packaging.

Date of experience: November 5, 2020
Texas
3 reviews
0 helpful votes
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Overall, I'm Pleased
November 5, 2020

They did Good work. Thanks to a Groupon, it was a good value.

Date of experience: November 5, 2020
California
2 reviews
0 helpful votes
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Quick turnaround, quality lenses
November 5, 2020

I've wanted to replace lenses in a pair of favorite glasses for a long time, but Costco (where I go for appts, lenses, etc.) will not put new lenses in old frames. Very pleased with service from Lensable and the eyeglasses look and feel terrific.

Date of experience: November 5, 2020
District of Columbia
1 review
0 helpful votes
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I sent a designer pair of frames to Lensabl. They conscientiously sent me a disclaimer about caring for them but they were returned to me with my new prescription in mint condition. We had to do multiple takes on my photos because I just couldn't get it right! Lol... but they assigned a representative to me who was patient and answered all of my questions to my complete satisfaction. The turnaround time was quite good considering I had to return the glasses to them for corrections. The finished product is excellent! This was my first time using this type of service for my prescription glasses and I am very happy with the results

Date of experience: November 5, 2020
Georgia
1 review
0 helpful votes
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I was a bit disappointed it took more than a month to complete my order, and when i received my lens it did not fit to the frame, so i had to send it back theres a lil bit of blemish in the side but im ok with it dont wanna send it back again.

Date of experience: November 4, 2020