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Get the high-quality lenses you need, in your own frames, all from the comfort of home starting at just $97. We also carry designer frames, contacts, and provide at-home vision prescription renewals.
Upgrade your vision today at lensabl.com
Lensabl has garnered a reputation for providing high-quality lenses and a convenient service for replacing lenses in existing frames, with many customers expressing satisfaction with the product quality and the speed of delivery. However, concerns have been raised regarding customer service responsiveness, particularly during issue resolution, as well as occasional discrepancies in prescription accuracy. While many customers appreciate the transparency and communication throughout the process, there are notable frustrations related to the handling of returns and remakes. Overall, Lensabl is viewed positively, though improvements in customer support could enhance the overall experience.
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Get the prescription to company through the website was difficult. But once I chatted with rep everything was smooth sailing!
Lensabl bent my frames so badly I could not wear them. Customer service was nice and helpful and when I mailed the glasses back to Lensabl, they did straighten the frames. However, the shape is still much different from original, meaning they my glasses no longer fit my face and are unwearable.
Easy to use, saved me some money, and timely delivery. Will highly recommend to others.
I wanted to put new lenses in my frames, and so I sent them in with all of my information. I expected it to take a little over two weeks with shipping and covid but I had them back in about a week. I got emails for almost every step too. Not only that but they fit and are as clear as a bell. I love them so much. Thank you
It was a little difficult at first, but i got the hang of it. The quality of the glasses is perfect wouldnt change a think thank you
Truly a fantastic experience. Everything you said would occur did, in a seamless and expedient manner. Form the ease of sending in the glasses to the elegant boxed they were returned in, (with the amazing quality of the lens and workmanship in between) this was a superb transaction.
Easy process and good prices. Turnaround time was quick and my new lenses are great.
Top notch service. I received my glasses back quicker than I thought. So nice to have my favorite pair of glasses back on my face.
This company does a GREAT job, sent my glasses in for new lenses, they were sent back in about 3 weeks and look great
I have lost count how many new pairs of frames I have had lensabl place new lenses in. But I am at 14+ pairs at this point. I guess that will say everything I need to say. I keep coming back because lensabl offers the best lenses for your buck. Their turn around time is great, and I love I can do everything from the comfort of my home. Thanks lensabl!
Several other vendors said, "Cant do those kinds of frames." No so fast my friend. I sent my frames in with little expectation. Wow! Fast, professional, spot on. You made me happy I can once again use my favorite frames.
Yeah, was a bit skeptical when the price here was literally 1/5 of my optometrist's office. These were custom-cut, drilled, rimless, polished edge lenses in a titanium wire frame... and they are perfect!
The first pair of glasses was my rimless silhouettes and they came back with The frame slightly Bent and they never fit the same. Second pair of glasses The bifocal Line is in the center of the glasses and cause discomfort and even headaches. The most recent pair are my Ray-Ban Wayfair which fitted my face really good so much so That I invest and had new lenses put in them. I am really disappointed because they came back with the arms stretched away from my face which caused a loose fit and the glass to slip off.
From the day of the order till the day I received my prescription, it took more than 4 weeks. The website interface is poor, at times I would upload my prescription and the website would not indicate the update. They updated the status of the order from received to ready for shipping at the three week mark, only to revert back to received a day later. I won't be using the absolute garbage service again.
Easy to use site. They are very responsive on any questions that you have. Great timely service. Glasses were received in perfect condition and great packaging.
They did Good work. Thanks to a Groupon, it was a good value.
I've wanted to replace lenses in a pair of favorite glasses for a long time, but Costco (where I go for appts, lenses, etc.) will not put new lenses in old frames. Very pleased with service from Lensable and the eyeglasses look and feel terrific.
I sent a designer pair of frames to Lensabl. They conscientiously sent me a disclaimer about caring for them but they were returned to me with my new prescription in mint condition. We had to do multiple takes on my photos because I just couldn't get it right! Lol... but they assigned a representative to me who was patient and answered all of my questions to my complete satisfaction. The turnaround time was quite good considering I had to return the glasses to them for corrections. The finished product is excellent! This was my first time using this type of service for my prescription glasses and I am very happy with the results
I was a bit disappointed it took more than a month to complete my order, and when i received my lens it did not fit to the frame, so i had to send it back theres a lil bit of blemish in the side but im ok with it dont wanna send it back again.
Answer: I was not so lucky and have had a horrible experience withLensabl. After two months I'm still waiting for progressive lenses that cost over $600 and Neither my frames nor the lenses I ordered are back to me. Next time I will use a local eyewear store.
Answer: They falsely boosted about putting new lenses in existing frames (in a very short turn around like a week) not the 8 months it's been
Answer: Once your frames arrive at our lab, assuming you've provided all required Rx information, lens production is 4-7 business days on average before shipping
Answer: I purchased some really awesome vintage glasses with octagonal black plastic frames made in France, probably from the late 1960s or early 1970s. I was so excited to have them made into sunglasses. I took them to my local optical shop and was told, "I hope you didn't spend much on these because you wasted your money. No one will touch frames this old, because the plastic is so brittle it will just shatter." I was so disappointed. I tossed them in a drawer and forgot about them for a few months. Then I saw an ad for Lensabl online. I contacted them and asked if they could work with vintage frames, and the answer was "No problem!" I was nervous to send the frames in but figured I didn't have anything to lose. I just received the glasses back in the mail today (two weeks from when I mailed them in), and they are incredible! The frames were cleaned and straightened, and the new lenses are perfect. I love them so much. Thanks, Lensabl!
Answer: They clearly don't have the infrastructure set up to be in this business where each frame is a customer order. In cases like they they are not staffed with customer services that can be actually helpful which only result in wrongly made glasses. They broke my glasses and are not trying to it at all. I posted review on here before and then it just disappeared for some reason, I'm not sure if they are paying people to get rid of negative reviews.
Answer: Transitions take an upwards of 30 seconds to Transition. The weather conditions can impact the Transition time. Brighter and warmer outside conditions= transitions faster.
Answer: I am having the same experience. Took my money, lost my frames and have done nothing on refund nor damages. I filed with BBB as well. Why are they still in business is a surprise to me?How many more consumers do they need to harm before they are fined and/or shut down?
Answer: All prices are in USD ($) but we do ship to Canada as well :)
Answer: Yes all of our lenses are guaranteed or we will re-make them if any issues once you receive them back. Thanks!

