LensablReviews 6,504

When there were issues that left my order out on pause,. I wasn't reached out to so it wasn't until after 2-3 weeks of my order saying it would ship in 7days that I reached out and was told they couldn't do something I'd asked for. But Lensabl never reached out to me so my order took way longer than it should have. I would have appreciated more contact when issues arose because my order ended up taking almost 3 months and some of that time could have been cut down so I really wish an email had been sent to me if there was an issue and that there was more transparency with how long it would take because I would rather you be honest and I have a realistic expectations of when my order will be ready than hear nothing and think everything is fine.

The prepaid label sent to me by email got the frames to Lensabl, they came back nicely packaged with lens cleaner and a quality case. I put them on and that was that. My frames were nearly new as eye surgery had changed my prescription shortly after purchase. I was happy to have the option Lensabl provided. Now that my "test" is over, I'll send them the frames for my reading glasses. I used the contractor inside a Warby Parker store for my eye exam and new prescription(s), which was conducted at a good price. I was only two months from an opthamologist's visit so I didn't need eye dilation which kept the exam price down.

I ordered a pair progressive glasses from Lensabl. It come back to me with crystal clear lenses and excellent work. It took about a month to get this pair glasses. It took so long because I have very strong prescription, and the lenses I selected were not workable. But I did not know that until I emailed customer service checking on order status; I was told I need different lenses. So I selected a different lenses; then things went smoothly. All along the customer services were very helpful and answered my mail promptly.

I had 4 different eye exams and 3 different sets of glasses from Lenscrafters since 2010, and the 4th time did not complete the purchase since the other place wanted to charge me inordinately more to replace the lenses in my perfectly good existing frames - and even though my frames had come from there on my 3rd visit, and the fact they had since discontinued them and there were no suitable options, they would not allow any incentives or discounts to even order 3 pair of glasses! Crazy, they clearly are not interested to make the sale. I found lensable who let me utilize my existing frames, game me a great price on 3 pair of glasses (work, auto, and sun). The quality is impressive, and I will definitely return for my next pair when the time comes.