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Lens.me

2.0

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Lens.me Reviews Summary

Lens.me is an online contact lens store offering a wide range of clear and colored contacts from US-FDA registered brands with express shipping worldwide.

This summary is generated by AI, based on text from customer reviews

service
15
value
15
shipping
15
returns
13
quality
16

We monitor reviews for authenticity

AE
1 review
1 helpful vote
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Always happy and satisfied when placing an order from this website. Great customer service! They respond to my queries asap! Fast delivery and great packaging for the lenses as well. Thanks Lens.me team for your awesome work as always! I have recommended you to my friends and family!

Date of experience: April 23, 2020
AE
1 review
1 helpful vote
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100% satisfied
April 25, 2020

The lenses are great! Very fast shipping with super beautiful packaging
Helpful customer service!

Date of experience: April 23, 2020
AE
1 review
1 helpful vote
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Review
April 25, 2020

The lenses are really adorable. They look natural and are very comfortable to wear. Also, the service they provide is amazing.

Date of experience: April 23, 2020
Canada
1 review
3 helpful votes
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Don't listen to the bad reviews they are dishonest trolls. I want to tell everyone that I've ordered Solotica lenses from lens.me many times before and every time I ordered something I received exactly what I wanted within 3-4 business days which was extremely fast shipping. You can definitely trust lens.me for providing real true authentic lenses without a doubt 100% no worry, and I say this honestly because when I first was interested a few years back and searching for a website to order my solotica lenses I wasn't sure which online website was legitimate, but I gave Lens.me a try and I was very very satisfied with my purchase.
Plus customer is very nice and understanding.

This is my honest non sponsored review and I wasn't asked to write it.

Date of experience: April 14, 2020
France
1 review
5 helpful votes
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Fake product
November 29, 2019

Totally unsatisfied, very poor quality product et bad customer service, I never buy again in lens.me

Date of experience: November 29, 2019
AE
1 review
2 helpful votes
Follow Zoe S.
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My parcel got to me in 2 days I couldn't believe it. The package itself was so beautiful and I am in love with my Solotica lenses. Thank you lens.me I will definitely be ordering again!

Date of experience: October 22, 2019
New Jersey
1 review
5 helpful votes
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This contact lens retailer is an elaborate scam. Twice in one year I have received defective lenses from them. They make you take a bunch of pictures of the lenses, they make you destroy them, and then say, no refund! Do not buy from here. They are not medical grade lenses.

Date of experience: August 3, 2019
Denmark
1 review
3 helpful votes
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They are amazing
June 13, 2019

I'm sure all the negative comments are either from other companies who are crushed by lens.me or simply trolls, otherwise it doesn't make any sense. I tried lens.me few times now and each time was absolutely perfect. The delivery was super fast, I mean they ship from Dubai and came in Denmark in like 5-6 days. That's amazing, I ordered things from Denmark and it took a week to arrive in the same country so...
Another thing, they have a really big variety of lenses both with prescription and without and is nice to have all the brads in one place. I never experienced something negative so far and I'll most definitely continue to buy from them. :)

Date of experience: June 13, 2019
California
1 review
4 helpful votes
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Excellent Service.
June 10, 2019

I strongly believe the negative reviews are created by competitor or ex employee.
I have had a history of buying from Lens.me without a hiccup. Pristine authentic 1000% excellent customer service.
I have decades of wearing lenses and this is one of the best companies.
I wish lens.me success

Date of experience: June 9, 2019
GB
1 review
7 helpful votes
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DONT order from here!
January 6, 2019

Do not order from here! I never usually leave reviews however I have felt the need to do so in this case. I'm a regular contact lens wearer and have NEVER experienced eye irritation like I have with these! Very very irritating could only wear for max 2 hours. Also sent me the wrong colour! Sending customers the correct item which has been ordered should be a basic for a company. 15% off just does not cut it when you are dealing with people's eyes! Full refund should be offered. Will not be ordering again and definitely would not recommend

Date of experience: January 6, 2019
Canada
1 review
6 helpful votes
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Ordered once, got the wrong pair with a rip on one lens.
So they sent another a week and a half later (past the date i needed them for) and the second one came stuck together like a roll... how they wanted to makeup for sending me 2 damaged lenses is by "offering a 15% discount" code. So i buy more damaged lenses. DONT WASTE TIME AND MONEY

Date of experience: July 10, 2018
Georgia
1 review
7 helpful votes
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Extremely upset
June 16, 2018

I ordered contacts from this site twice. My first experience was good. Things got to me fast. My second experience was horrible. I emailed them right after trying on a pair of contacts. They were the wrong color. They told me I could return the unopened contacts and not worry about sending back the opened ones and the would refund or exchange for half of what I paid (I ordered 4 contacts and they were getting 2 closed ones back). They asked me to send pictures to prove that the contacts were closed. I did that and labeled the pictures. After receiving that email they said to send them back through USPS for $15. I went to the post office prepared ny package took pictures of the package and the receipt with all the numbers they asked for. I sent them all these images. I waited a few weeks to hear back. They said they didn't get the package yet. A few days later they emailed back and said they they unfortunately couldn't refund me my money and would give me 15% off my next order and refund me $15 for shipping. Umm... They have my contacts that I sent back. No mention of returning my unopened contacts til the NEXT email ASKING if I wanted them back! I sent back even more mad and they offered 20% off. I told them there was no way I would ever buy from them again as they were trying to steal my money and the product I paid for!

Date of experience: June 16, 2018
Australia
1 review
3 helpful votes
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Very happy customer!
Firstly I paid $65 for each contact, In Australia they are around $130+ EACH so this was an absolute bargain.

I ordered at 2pm on Friday and I received my package Tuesday morning. Very fast Dubai - Sydney delivery especially considering it was a public holiday.

In the box everything was neat, the package was in excellent condition. I also received a handwritten thank you note which was very lovely.

Highly recommend :)

Date of experience: October 3, 2017