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Lenovo Reviews Summary
The overall reputation of the company is significantly marred by widespread customer dissatisfaction regarding product quality and customer service. While some users appreciate the design and reliability of Lenovo devices, a predominant sentiment reveals issues such as poor build quality, frequent malfunctions, and inadequate support. Customers frequently report frustrating experiences with service delays, unhelpful representatives, and unresolved warranty claims, leading to a lack of trust in the company. This feedback suggests a critical need for improvements in product durability and customer service responsiveness to enhance overall customer satisfaction.
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IBM's attempt to rebrand their computers and lenovo worked out pretty well. I bought a Lenovo a year ago and didn't even realize it was an IBM computer. For some reason I always thought of IBM as outdated but now I only have bought lenovo computers because they worked out for me so well. I used this site to buy rather than shopping on other sites because here I can customize what I want and get an extended warranty too.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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