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The company receives mixed feedback regarding its reputation and customer service approach. On the positive side, many customers express hope and appreciation for the potential financial assistance offered, highlighting the ease of initiating the process. However, significant concerns arise around misleading advertising and a lack of transparency, with customers frustrated by excessive phone calls and inadequate follow-through on promised services. Overall, while there is a sense of optimism about the company's offerings, the disconnect between expectations and actual experiences suggests a need for improved communication and customer support to enhance satisfaction and trust.
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Should be told up front no info is givin to you, that now people are just gonna be calling me non stop for the next week
So far there's not been much of an experience I pushed a button to answer a few questions to get where I'm at
Too many questions make it short and however policy and procedures in place and knowing 60% do not qualify.
Good information quickly obtained. I will definitely look into this.
I haven't spoke with anyone yet. Just submitted today. Needing home improvements and pay off bills
Easy to navigate. I have nothing else to say about this at this time
Lando was not matching me with lenders. I need to know what lenders can offer me, which is why I had to rate one star because no lender was found to give me a rate.
This is the same crap where it says it will show you rates but you just take my information and then I have to dodge phone calls all day
Great we need help have to move due to health issues and we are feeling kind of stuck rt now he's retired not much income
I don't like phone calls. Send information in another way - email or through post office. That way I can read about it and then call if it is something that will work for me.
Easy to use and understandable. I like the way it looks and the directions are simple.
Calls before I even finished the questions. Really? Wow lots of calls coming in. May want to ask what is a good time to call. Can't talk while I'm at work
I wanted to see rates not be contacted constantly. You didn't show any rates.
Confusing and now it seems like this is just a lead aggregator and does not offer any actual services.
Don't want phone calls. If you would just give a list for people to contact that's better than getting called. 8 hate spam.
I want perspective rates; all that happened was a Barrage of unwanted calls. I'm really angry and would never work with this type of people who do business like this
Too salesmanship …. Not giving me options …. Or actual rates of interest
I'm not even finished with your process. Now is not the time to make me review, before I'm even finished.
So far is ok bank are to expensive and cheaper rate very high interest
Haven't seen any rates yet, & I'm pretty sure my phone is going to start ringing off the hook all hours of the day & night.
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Hello Reuben! Yes we do offer cash out refinance! Please give us a call at (800) 592-1590 or fill out this form at https://ratesimple.com/pre-approval/ Thank you for your inquiry and we look forward to serving you! Eric at RateSimple!

