Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company receives mixed feedback regarding its reputation and customer service approach. On the positive side, many customers express hope and appreciation for the potential financial assistance offered, highlighting the ease of initiating the process. However, significant concerns arise around misleading advertising and a lack of transparency, with customers frustrated by excessive phone calls and inadequate follow-through on promised services. Overall, while there is a sense of optimism about the company's offerings, the disconnect between expectations and actual experiences suggests a need for improved communication and customer support to enhance satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The whole process was quick and easy. Also not a lot of issues to go over.
I don't want people calling me all the time they call me sometimes at 9:00 at night all I want is to see how much I could possibly get
I want to see the results now, not later and have to wait around for someone to contact me. I want to do business how, not whenever in the future.
It was so quick and professional.i am at work I don't have enough time thanks
Lenders call and ask for the exact same information requested online. It is time consuming. Nobody has time to spend 30 minutes on the phone repeating themselves for an inaccurate quote when ultimately it's submitted documentation that determines quotes.
It has shown several choices of the different options you have
Not helpful, no rates detailed on lenders. Limited information.
No comment - Too many folks keep calling and calling even very early and on Sundays
Too soon to tell if I received useful results or not. Need more time
Good experience to follow. Fairly easy to utilize and submit
Stiĺl in initial process thus far and reviewing the process
Bait and switch... enter all this information to get rates... and there are no rates.
Just wanted to see rates and if there are locked rates. It why I did this.
Was actually just looking for your best quote right now. I hate being sold. I am a salesman, it's what I do.
Very easy and not time consuming simple to understand. Great
I was looking online and didn't want to talk to a representative at this time. There were no options but to get a call from the representative. I was just trying to get an idea of what you offered
Good trying to help me. One large company that has good reputation
U haven't done anything yet- how can I rate this ………………………..
Don't like a bunch of calls. Haven't got anything yet. I hope it's real
To many calls within a min. What is going on... this is ridiculous... it won't stop...
You gave me no rates. All you did was sell my info to people who want to call me and start at ground zero. I wish I had never used you
Won't know till I get some information then we'll see what's going on
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Hello Reuben! Yes we do offer cash out refinance! Please give us a call at (800) 592-1590 or fill out this form at https://ratesimple.com/pre-approval/ Thank you for your inquiry and we look forward to serving you! Eric at RateSimple!

