Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company receives mixed feedback regarding its reputation and customer service approach. On the positive side, many customers express hope and appreciation for the potential financial assistance offered, highlighting the ease of initiating the process. However, significant concerns arise around misleading advertising and a lack of transparency, with customers frustrated by excessive phone calls and inadequate follow-through on promised services. Overall, while there is a sense of optimism about the company's offerings, the disconnect between expectations and actual experiences suggests a need for improved communication and customer support to enhance satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Good experience. Asked relevant questions. Makes talking to lenders. Better if they know what's. Going on. When they call.
I wanted to see if I qualified not get inundated with phone calls and emails. This is just a scam I still don't know if I qualify unless I deal with a mortgage company. If I am going to go through that, I will pick my own.
Getting started has been ok hope it's as good for the rest need a place to go less than 30 day's
I hate how even though you are not going to get approved that they bombard my email with offers that are worded to make it seem like they have a loan option that is going to approve me.
Then they just push me from site to site just to get me to put in my info again and again and when they send me to get my "Free" credit score but then try to charge me and then I never get back to the place where I am supposed to submit my score anyway.
$#*! ALL OF YALL PIECES OF $#*! $#*! $#*! MOTHER $#*!ING DOG BALL FONDLING WHILE SUCKING ON YOUR JUNIOR HIGH SCHOOL BULLY'S $#*! LOVING CROSS DRESSING COULDNT FIND A G SPOT IN A MILLION YEAR I GOTTA $#*! UR WIFE WHILE UR AT WORK $#*! CLOWN HOE $#*! $#*!S
I want to unsubscribe from your list but it is impossible. It will not let me. Leave me alone. I am not interested. I do not know how You got ky information. But this is the only way I can contact anyone. Please take me off your list and do not contact me please!
You guys are advertising rates you cannot deliver. I will be reporting you to proper authorities.
I have been so called approved for a rocket mortgage but when finished
You promise a payment estimate, grab a lot of personal information and then just offer numbers to call a sale person, probably high pressure. I won't be calling since you failed to offer a monthly payment estimate... highly misleading!
I have excellent credit I also own another home thats worth $8oo. Ooo with no mortgage in west hempstead
I really don't know what these lenders are offering
I wanted rated and instead got a phone call and text before I could even see that you don't show rates
I'm very happy they helped me start looking and only 2,25% fix
Switch and bait. I didn't expect to be ushered to lenders. You advertise that you will provide information on mortgage savings. An approximation is better than providing a list of lenders...
I appreciate getting a direct list of lenders and not being forced to talk with someone right away.
No rates were provided, just a notice that lenders would be calling me. Terrible experience.
Very well done and easy to follow and respond to. Many thanks. Kenneth White
Good Experience all the right questions and hopefully the right answers I feel very relaxed taking this application
You seem like a company that's gonna be able to help me finally get my house close to what I have been working for with its upgrades I am retired now and where I need to refinance and do my upgrades you seem like the right one to help can you please help me thanks.
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Hello Reuben! Yes we do offer cash out refinance! Please give us a call at (800) 592-1590 or fill out this form at https://ratesimple.com/pre-approval/ Thank you for your inquiry and we look forward to serving you! Eric at RateSimple!

