Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company receives mixed feedback regarding its reputation and customer service approach. On the positive side, many customers express hope and appreciation for the potential financial assistance offered, highlighting the ease of initiating the process. However, significant concerns arise around misleading advertising and a lack of transparency, with customers frustrated by excessive phone calls and inadequate follow-through on promised services. Overall, while there is a sense of optimism about the company's offerings, the disconnect between expectations and actual experiences suggests a need for improved communication and customer support to enhance satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Did not give me rates as promised, gave me lenders. Scam
I was caught off guard by rapid response time on phone but was happy to see the emails that were on my phone
It says as your filling everything out that I won't be marketed. And as soon as I hit see options I get a call
You people are a scam -- you're just trying to get people to refinance and are lying about advertising that it's a special gov't -- LIARS
So far it is good I want to see what my options are
Why do they always want a phone number? Then you get all these unwanted calls. The results should be shown here or sent via email for the customer to decide. Then the customer can call and contine. Its like your number is a free for all with lenders. "Lets see who can reach her first!" I win.
I'm trying to put a metal roof on my mobile home and it will sell for 60.000 then I can take my mom who has dementia to be closer to her sister
You said I would get an estimate, I got a phone call instead. Misleading!
FHA loan but want to do a 184A we have 900.000 Equity in our home never did touch our equity at all is the refinance
Did not need a broker to sell me a loan. Was looking to se what a rate was going to be. Take me off your sight not to use again.
I'm just seeing how my mortgage payment would changes
This is like a scam, I don't want hundreds of brokers to call me. I thought, this gives you a result on the spot.
Ok so far, i do not want a bunch of calls I am just curious
People contacting me do NOT qualify for 20K low rate *money saving* secured loan!
PLEASE do not waste my time again.
My estimation of your e-mails is turning to SPAM!
CALL ONLY IF YOU REALLY CAN SAVE ME MONEY OVERALL!
Think carefully!
Thank you
G
I want to see rates on a page. Not info for lenders and then get a bunch of texts and phone calls from different people.
Pretty easy process so far!
The test and question is will it deliver a quality return or just harassing emails and calls?
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Hello Reuben! Yes we do offer cash out refinance! Please give us a call at (800) 592-1590 or fill out this form at https://ratesimple.com/pre-approval/ Thank you for your inquiry and we look forward to serving you! Eric at RateSimple!

