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The company receives mixed feedback regarding its reputation and customer service approach. On the positive side, many customers express hope and appreciation for the potential financial assistance offered, highlighting the ease of initiating the process. However, significant concerns arise around misleading advertising and a lack of transparency, with customers frustrated by excessive phone calls and inadequate follow-through on promised services. Overall, while there is a sense of optimism about the company's offerings, the disconnect between expectations and actual experiences suggests a need for improved communication and customer support to enhance satisfaction and trust.
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I don't want to be called. Would prefer an email only option.
Nobody wants to give us a refinance because of the missed payments but they won't help us
It been awesome I thank you for taking time to look at this for me
Ad said 1.99% but nothing said about that after I answered your questions. All you did was provide me names and phone numbers for 2 mortgage companies. Got a robo call form a potential lender before I even began this survey.
Before I could finish my information, I had six calls back to back. Be conservative in sharing info so I'm not inundated!
Stated you'd find out what you're qualified for right away, not sell your info to a bunch of lenders and random people
Don't like sales leads that only lead to more sales calls.
I haven't heard from anybody yet but if this program can help me I'd tell other people about it
Complete waste of time. Why put in all this information just to have to do it again with each of the companies. WTF
Did not say I wanted to receive phone calls and will refuse them. I wanted to view offers
I just would like to get a lower interest rate I pay 7% compounded daily. I don't deserve this I won't get this paid if I can't refinance. Please help thanks B Heather Curran
I don't want a phone call. I'd like to see it in a message.
So far it's been good, but I own my home outright.
Stop asking for phone number. We all know the moment we submit a phone number, we get spam calls for the next 6 months. There's an email address. Use that for communication
When filling out form, expected results not sharing personal data with multiple lenders with no way to unsubscribe to marketing calls.
So for is very easy. Will see how it goes from here.
Good questions. Want info only, for financial planning
Not impressed with so many lenders having my info.
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Hello Reuben! Yes we do offer cash out refinance! Please give us a call at (800) 592-1590 or fill out this form at https://ratesimple.com/pre-approval/ Thank you for your inquiry and we look forward to serving you! Eric at RateSimple!

