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The company receives mixed feedback regarding its reputation and customer service approach. On the positive side, many customers express hope and appreciation for the potential financial assistance offered, highlighting the ease of initiating the process. However, significant concerns arise around misleading advertising and a lack of transparency, with customers frustrated by excessive phone calls and inadequate follow-through on promised services. Overall, while there is a sense of optimism about the company's offerings, the disconnect between expectations and actual experiences suggests a need for improved communication and customer support to enhance satisfaction and trust.
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I was on the internet, and ad comes up about home equity and "see if you qualify". Gave all information needed, hit enter,but once entered then states" a representative will call you. No that sucks. If I wanted to talk to a representative, I would have called myself. But I just wanted a quick estimate by info given. But No they want to call and stress me out. Why even bother having the internet and entering my personal information. Doesn't make any sense. Well so please lose my info and don't share it please. I'm not interested any more. Thanks anyway,
Tracey
SO far! I'm not sure, haven't gotten to the basics yet.
Site implied results would be displayed immediately. When down with survey message indicated I would get a call soon. I don't want a call.
Sometimes people just want to be anonymous@ first.
Advertising is very switch and bait. The google add promises a "4.64% on refinancing." Then asks me to fill out a bunch of info, which you tell me is meant to find me rates. I submit — still no rates. It seems like you've just sold my informaron to third party lenders, which is NOT the promise. I regret filling out the form - I know I will get hounded by endless sales people from lenders now. You did not solve my problem.
No actual rates down and personal info mandatory. I better not receive spam calls or emails as I didn't even get any interest rates. This is bull$#*!
My home is paid off except for about ten thousand dollars needed to complete patio and front porch
Good so far. I'm a little nervous doing this. First time borrowing money or even thinking about it.
Yes you are accurate Swift in your response thank you
So far my experience quick not to invasive
I'm just checking out costs. We'd ike to do some upgrading of the floors and we need some new appliances soon.
No one calls have no mortgage
And looking to borrow money
Why am I not getting a reply
I do not want phone calls. Email is my preference.
Not quite ready but your response to help is appreciated. I do have a Lender soo when we're ready I will keep this information I filled out on my radar. Thanks for your time.
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Hello Reuben! Yes we do offer cash out refinance! Please give us a call at (800) 592-1590 or fill out this form at https://ratesimple.com/pre-approval/ Thank you for your inquiry and we look forward to serving you! Eric at RateSimple!

