Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company receives mixed feedback regarding its reputation and customer service approach. On the positive side, many customers express hope and appreciation for the potential financial assistance offered, highlighting the ease of initiating the process. However, significant concerns arise around misleading advertising and a lack of transparency, with customers frustrated by excessive phone calls and inadequate follow-through on promised services. Overall, while there is a sense of optimism about the company's offerings, the disconnect between expectations and actual experiences suggests a need for improved communication and customer support to enhance satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I am very interested to see what other lenders offers are
Thank you for your help you have eased my mind quite a bit
I appreciate you taking the time to help me with this
We are new to this and don't know anything about it.
I haven't had any lenders lined up therefore I do not see how I can give a better rating.
I Don't owe on my house I don't have any dept and I am Hard of hearing. So Texting is Best. Please do NOT CALL I am looking to build a 2nd home in Florida Then sell and move
I'm not to sure about it but willing to learn more and get more
Excellent and I feel excited and hopeful that this may benefit us.
I don't want phone calls. This is such a bad experience
I just want information, not a bunch of telephone solicitations.
I wanted to get a rate not hundreds of phone calls
Why do I need to give all my personal information to tell me what the rate is. I get bombored with phone calls.
You needed too much info without giving me anything.
I think it's a very good company and it will turn out very properly
Stop calling me! Tricked me into thinking you would provide rates but instead provided my phone numbers to lenders who have started to call
Misleeding advertisement. Fill out info only to have every lender in the country start calling me on the phone.
My phone started ringing before I even finished the form.!
Unsure,everything seems fine, just don't know what to expect
I hoping results that are out
This world,that will assist in a new home
And no longer be Homeless,
Regards, Leon
This is a misleading bogus service….I want to view rates, etc NOT get a phone call
So far so good I've heard a lot about this company and I know people who have used it and very satisfied so I hope I get the same results have a good day
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Hello Reuben! Yes we do offer cash out refinance! Please give us a call at (800) 592-1590 or fill out this form at https://ratesimple.com/pre-approval/ Thank you for your inquiry and we look forward to serving you! Eric at RateSimple!

