Great experience. Easy to use, it walks you right thru the process. I would recommend this to anyone with documents needed quickly and professionally.
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Their legal templates are magnificent! Anything you need is there and very professional. I also experienced great customer service with Benjamin.
This could have been a bad experience, but instead it turned out to be a very pleasant one! Thank you, Charles, so much for your help!
I am currently going through a divorce and my wife had used my card to get a form for the services legal templates provides. I called customer service and spoke with Benjamin and he was very polite, courteous and understanding of the situation. He promptly cancelled the subscription and graciously offered to refund the charge. I appreciate him going above and beyond in his customer satisfaction. I would use this service in the future because of his customer service
I went online looking for a free sample of a rental agreement. I found one with this company. I never order or anything and was being charged. When I finally called, I spoke with Benjamin and he took care of everything. I didn't even get frustrated like I normally do when I have to deal with stuff like this.
I have used the service in the past and it was fairly good and helping me form a lease agreement. Unfortunately I do not have enough of a demand to use this service on a subscription type basis. The customer service was excellent and I highly recommend the service to anyone who is interested in using it.
Danny U. Seems to be a great customer service representative. He responded to my refund request in a timely and professional manner. I was charged the full amount and was pleasantly surprised with the quick response. Danny said I'd have my refund as soon as possible. Legal Template is a great place for customer service.
Customer service was fast and friendly. I appreciated the attitude of the agent. I was upset having earlier cancelled my account, but due to my oversight, I had still been repeated charged. His helpful demeanor deescalated my unhappiness.
Great customer service. Thank you Benjamin. Easy to use website. Quick and easy customer service. I would sign up again and keep this company if I need any legal documents.
Benjamin was great and was able to fix my issue quickly easily. He ansered all of my questions and concerns in a professional manner.
The website guides you through a step by step process of what you should do and it is so simple to use. Afterwards I called Benjamin for a quote on what I had done and he said I had done it in the fourteen day trial period and it was free. Great customer support. Thanks.
I called legaltemplates customer service after realizing i forgot to cancel my trial, which caused my account to be charged $40. I spoke with danny and he was very courteous and prompt with answering my questions and he was able to get my money refunded back into my account.
The templates are professional and easy to use, I will use them gain in the near future. I recommend this service to friends and family members. Great job! The cancelation process was quick! I was helped by Benjamin. C and he made sure I did not have any issues. Thank you, Benjamin. C!
I was surprised when I saw a charge on my account because I was positive I had canceled this, so I made a call to the customer service where I spoke with Benjamin he was so helpful. He was able to take what could have been a negative experience and turn it into a positive one, he refunded my money even though it was outside their normal policy. Thank you for your help, Benjamin.
Danny U. Made my phone call to Legal Templates regarding a billing issue that should not have happened, effortless. He placed me on a brief hold and said that the monthly subscription would be refunded.
Charles greatly helped me out. He was kind, courteous, and efficient.
I was charged 39.95 after all I intended to get was one template. He helped me through the predicament in a chivalrous manner.
Thank you Charles.
Stephen
Benjamin was very helpful in resolving a billing conflict. Making my template was easy and quick. Getting out of the recurring billing was challenging but once I got a hold of the right person he states he will make it right and process a refund, which was greatly appreciated.
I called in to cancel m subscription and Benajmin was very helpful. He walked me along the processes and explain everything to me. I really appreciate that kind of customer service.
I used LegalTemplates to produce a bill of sale for a vehicle I was selling. Everything went smoothly and the template was very easy to use and very user friendly.
I signed up for a trial and was sure I canceled the subscription. I was surprised when I saw the charge on my account. I called in expecting a fight but Benjamin took the time to listen to my issue and was able to resolve it in a very professional and kind manner.
I recently reviewed some templates for the use of releasing liability. However, we decided we did not need to go this route and would not be in need of the service. I did not realize that the trial period was only for 14 days rather than 1 month since this most trials are for a 1 month time period.
Although this was my mistake, Benjamin was very helpful in explaining the refund policy and cancelling my subscription. Also, after I explained that I did not realize the trial period was only 14 days he agreed to refund the subscription fee that I was charged. I appreciate this great customer service and I will recommend Legal Templates to those that I feel could benefit from what they offer.