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LegalTemplates

4.5

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From the business

Offering fast and easy free legal forms crafted by licensed attorneys, our service allows you to save time and money by creating and downloading legally binding documents in minutes. We are honored to be included in Fast Company's 2024 list of the 100 Best Workplaces for Innovators.


legaltemplates.net
Greensboro, NC, United States
+26
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LegalTemplates Reviews Summary

The company has garnered a mixed reputation, with notable strengths in product quality and customer service. Many customers appreciate the ease of use of the website and the availability of legal documents, often highlighting the helpfulness and professionalism of support staff. However, recurring concerns include issues with billing practices, particularly regarding unexpected charges and difficulties in obtaining refunds, which have led to frustration among some users. Overall, while customer service representatives receive praise for their assistance, the company faces challenges in addressing customer complaints effectively, impacting overall satisfaction.

This summary is generated by AI, based on text from customer reviews

service
190
value
188
shipping
111
returns
122
quality
167
This company responds to reviews on average within 2 days

We monitor reviews for authenticity

Georgia
1 review
0 helpful votes
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Great Company
September 8, 2017

I really enjoyed navigating through the website and creating my business plan it was nice and easy. It made me think and see everything in perspective.

Date of experience: September 7, 2017
New Jersey
1 review
1 helpful vote
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Due to system issues, my free trial wasn't canceled and my card was charged. I called and worked with Charles where he was very understanding and beyond helpful in issuing a refund. It's always a pleasure when people go out of there way to help!

Date of experience: September 7, 2017
Georgia
1 review
0 helpful votes
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Very useful
September 8, 2017

I found their process of questions to fill in the documents very easy. I was able to complete my contract in a lot less time and I felt comfortable because I was able to save money that I would normally pay an attorney.

Date of experience: September 7, 2017
California
1 review
0 helpful votes
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Refund
September 5, 2017

Great customer service and was really helping on helping me get my money back. Customer services was excellent and very business professional

Date of experience: September 5, 2017
Arizona
1 review
0 helpful votes
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Refund
September 5, 2017

The representative was direct, polite, and efficient at processing my request. I am actually pretty impressed I was expecting a much bigger hassle.

Date of experience: September 5, 2017
Florida
1 review
1 helpful vote
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Great site!
September 2, 2017

I tried this site and found it easy and fast, something I did not expect! A gentleman named Charles was very helpful! Thank you Charles!

Date of experience: September 1, 2017
Florida
1 review
0 helpful votes
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Excellent!
August 31, 2017

Benjamin was Very friendly and very helpful.
Need to hire more reps like him.
He solved my issue in a very short amount of time.

Date of experience: August 31, 2017
Maryland
1 review
0 helpful votes
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Great customer service
August 31, 2017

Great customer service. Cancelation was quick and easy. Refund will be processed quickly I hope. Please allow till the end of the business day to cancel not to u the minute of order. Thank you

Date of experience: August 30, 2017
Georgia
1 review
0 helpful votes
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BENJAMIN WAS GREAT!
August 31, 2017

Benjamin handeled my call very profesaionally and all of my issues are resolved. Processed my refund perfectly.

Date of experience: August 30, 2017
Ohio
1 review
0 helpful votes
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I sent an email to legal templates customer service department when my credit card statement included an unauthorized charge for $39.95. Benjamin's reply to my email promised a quick refund if I submitted a positive review of their customer service. This is it... hopefully Benjamin was sincere and my refund will show up very soon!
Tammie B.

Date of experience: August 29, 2017
Washington
1 review
0 helpful votes
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Solid website
August 30, 2017

Legal templates is a great website for what you need to generate for legal paperwork. I used it to help my roommate and landlord generate the lease agreements he needed for the renters. A good company. With a monthly fee of $34.95

Date of experience: August 29, 2017
California
1 review
0 helpful votes
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Refund
August 19, 2017

Bejamin was very polite and helpful regarding my refund and he explained to me very well what was happening and how i got charged and how he will help to resolve the issue

Date of experience: August 18, 2017
California
1 review
0 helpful votes
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Called to get a refund due to my card was used without my knowledge. Was asked questions and they issued a refund. Helpful and willing to work with us.

Date of experience: August 18, 2017
Pennsylvania
1 review
0 helpful votes
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Customer service
August 17, 2017

I received excellent customer service from Benjamin when I called in with some questions.

Thanks again
Chris

Date of experience: August 16, 2017
Texas
1 review
2 helpful votes
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Do not use!
August 16, 2017

Dodged my calls and then promised a call back which I never received.

First time home owner, needed lease templates, created a free template (as advertised) and then charged.

Scam

Date of experience: August 16, 2017
Texas
2 reviews
0 helpful votes
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I really felt that Benjamin did a great job explaining everything to me and addressed my concerns on getting reimbursed for the amount that was taken out of my account.

Date of experience: August 16, 2017
California
1 review
0 helpful votes
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This website is a great website for lawyers and paralegals who are just starting off. I did happen to find a similar website that was free. Danny did a wonderful job in helping me with my cancellation and refund request.

Date of experience: August 16, 2017
Florida
1 review
0 helpful votes
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This is a great service and Benjamin was very prompt to reply to my request. Will definitely use them again.

Luisa

Date of experience: August 16, 2017
Pennsylvania
1 review
0 helpful votes
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Your forms were exactly what I needed at the right time to keep me legally documented & Corroborated. A big Thank YOU to Charles (Legal Templates Phone support SPVSR). Charles answered my questions & helped me use the site efficiently. I Also had access to legal documentation for other legal questions I have AS WELL. THAT was a PLUS... Legal Templates is WIN WIN for me

Date of experience: August 15, 2017
Illinois
1 review
0 helpful votes
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Questionable
August 15, 2017

Not sure why a review is required to speed up my refund. Seems a little strange to me. Without a review I was told it would take 15 days for a refund and with a positive review it would be much quicker. Not a good way to do business.

Date of experience: August 15, 2017