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LegalShield has provided easy, affordable, when-you-need-it access to a law firm and experienced lawyers for over 50 years. A revolutionary legal subscription service, we protect over 4.5 million people just like you in the US and parts of Canada. For a low monthly fee, our provider lawyers advise you on things like:
• Wills and estate planning, so you can provide for your family
• Consumer and bill issues, like a dispute over a warranty
• Contract review, such as purchasing a personal vehicle
• Real estate law, e.g. an agreement of purchase and sale
• Family law issues, like child custody and divorce
How LegalShield works
1. Sign up
Register online and connect with your law firm.
2. Speak to a lawyer
Talk to a lawyer about your legal issue, usually within eight business hours of your request.
3. Get legal advice
Get assistance with your legal problem so you can move on with your life!
LegalShield Reviews Summary
LegalShield has a rating of 4.4 stars from 376 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LegalShield most frequently mention law firm, customer service and timely manner. LegalShield ranks 7th among Legal Services sites.
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My return call put me at a place of contentment. I understand the legal way to respond to my adversary. Thank you Legal Shield
I was told that there was need for legal representation because of expense to hire a great lawyer but I was really, really satisfied with my attorney, wow feels great to say my attorney! But the price is great and so was the attorney
Lonnie, thanks for the review. We are thrilled our team is providing you with excellent service. Thanks for choosing LegalShield.
Representative sounded like she didn't want to do her job comparing with the last representative that her job by submitting a consultation with an actual attorney to help me with my situation but today with this rep sounded a bit unprofessional and needs to know how to work with actual clients like myself. I didn't sign up to deal with unusual representative who doesn't know how to do a good job.
Albert, thank you for bringing this to our attention. We would like the opportunity to review this matter further. We were able to locate your membership and notify the appropriate department. A member of our team will be reaching out to you directly to provide you with additional support. Thanks for being a valued member.
I never received the living will papers to fill out in the mail and the letter that needs to be written to my step brothers for a copy of my dads will, to see what it says
Debby, Thank you for bringing this to our attention. We would like the opportunity to review this matter further. We were able to locate your membership and notify the appropriate department. A member of our team will be reaching out to you directly to provide you with additional support. Thanks for being a valued member.
I received a callback within the 4 hour time window. The Attorney gave me sound advice and answered my questions to my satisfaction. Thank you for these legal services.
Linda, thanks for the five-star review. We are happy our team has been helpful and quickly responded to your legal needs. Thanks for choosing LegalShield.
I was worried about delayed federal tax refund would mean I would be late paying my property taxes on my condo. They put my mind at ease in one call lasting just a few minutes.
Jenny, thanks for the five-star review. We appreciate your kind words and are glad our team could make this process smoother for you. Thanks for being a valued member.
I called legalshield on 02/20/2025, on or around 2:37 pm PST. I got to legalshield's Interactive Voice Response system ("IVR"). I pressed 0 and the IVR willfully and
Deliberately disconnected the call on me. It said "Please call legalShield later, good bye." This is egregious. Under no circumstance should an IVR purposely disconnect the call on a customer. The IVR is by design and is inappropriate. I then called back and the IVR transferred me to the wrong department. I spoke to Oscar in sales. He said I needed to be transfered to the membership department so l can make a payment. I asked to be transferred to membership, however, he refused. He said I have to give him my PlI and membership number in order to be transferred. I said no thank you, l'd rather authenticate in the membership department. Oscar again refused to transfer and disconnected the call on me. In addition, he interrupted me multiple times while I was speaking even when asked not to. I asked Oscar to get a supervisor and he said none were available. I was forced to call back a third time. I spoke to a female supervisor in the membership department by the name of Breanna in Oklahoma and complained about the IVR issue and Oscar disconnecting the call on me. She showed no empathy or sympathy. I then asked her to remove my existing debit card on file and she refused. She said not until l add a new card on file. I provided my new debit card and she said legalshield doesn't accept prepaid cards (yet their business is called "prepaid legal services"). This is egregious and I'm shocked at legalshield's poor customer service.
This gives legalshield a bad look. Moreover, this is not a one-time isolated event, it is a pattern and practice. I have experienced poor customer service from legalshield in the past and filed a complaint with the BBB. Legalshield responded apologizing. Stay away from legalshield.
Thank you for bringing this matter to our attention. Your feedback is important, and we regret that your experience did not meet expectations. Please know that we are reviewing this matter and will use it as a teaching opportunity for our employees. Our goal is to ensure that all members feel heard, respected, and properly assisted when reaching out to us.
Regarding your concern, our system does not allow the removal of a card on file without replacing it with a new payment method or updating it to banking/routing information. Additionally, we are unable to accept prepaid cards as a form of payment. We apologize for any frustration this may have caused. Providing quality service is our priority, and we appreciate the opportunity to review and improve our processes. Please send any additional concerns or feedback to our dedicated team at [email protected]. Thank you.
There are others out there that are good. This company misrepresents its services. I signed up and was not able to speak with an attorney. I scheduled like I was supposed to and the attorney never showed twice.
They don't want to refund your money even if they can't provide a law firm for you. Just don't use them is the answer.
Thank you for bringing your concern to our attention. We would like the opportunity to review this matter further and provide you with the support you need. To do so, we need a bit more info. Please submit our Lawyer Service Concern Form at https://legalshield.typeform.com/to/pSnMnF, and a team member will reach out to you directly. We look forward to assisting you.
I joined LS 2 months ago…wish I hadn't… I had 2 legal problems to get legal advice and both were dismissed by the law firm they referred me to…the one legal issue the attorney said he couldn't help me but would send me information that I could represent myself…odd when he's the attorney…second legal issue no one even got back with me… I called to cancel and the rude lady kept talking very loudly over me and told me that my membership had to be looked over to be considered to be canceled and that if I canceled my credit card so they could not take any future payments out that they would sue me before the cancellation was approved…I called the main office of LS and spoke to Bobby from the resolution department which was very helpful but he knew I was "pissed" about the whole situation and was the mediator between me and the law firm they set me up with…then the law firm had a woman call me several times and she left voicemails because I was working…I then called her back the next day and left several messages which she never returned then I called a final time and the receptionist said they were referring me to another attorney which I said "I've cancelled my membership and that they never had to call me again…Waiting for my refund of 2 months now… so the moral of the story is to not get involved with such horrible and scamming businesses… please avoid the pain and anguish …again STAY AWAY!
Thank you for bringing your concern to our attention. We regret to hear that you were unable to utilize your membership benefits; that is never an experience we want our valued members to have. Understanding your membership benefits is important. Our experienced network of provider lawyers is dedicated to assisting our members with their legal issues. They will work diligently to give you the right legal advice and actionable steps to take while strictly following our membership contract of benefits. We have systems and resources in place for members to notify us if they are not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact LegalShield Member Services at (800)-654-7757 between 7-7 CST Monday-Friday, or via our LegalShield app, where assistance from our Member Services Team and your Provider Law Firm is just a tap of the app away.
The Legal Shield (male) attorney assigned to me would call me out-of-the-blue, late at night, completely unscheduled - at 11.45pm in one of the latest calls (as evidenced by the Google Voice call email notification). As a woman, I don't appreciate this. Meanwhile, he would routinely ignore appointments (scheduled by his admin staff) that we had during normal business hours for a call. When I complained on multiple times to the managers, they simply didn't bother to call back or respond at all. So this lawyer's inappropriate conduct therefore continued. I finally asked for another attorney, and in my first conversation with that attorney, she got very simple, basic aspects of law completely wrong - such as not even knowing the court rules on acceptable methods of service. When I pointed out that she was wrong (which she couldn't accept) and thus terminated the call, she later lied and said that I was the problem because I had "refused to take her advice" (yes, because she was wrong and I called her legal ignorance out!) and that I had yelled at her. I had actually audio-recorded the call, and it is very clear that I did not at all yell at her, i.e. She is simply lying to cover up her disastrous lack of basic legal knowledge.
I filed a complaint with Legal Shield (about the above) and they retaliated by completely ignoring my complaint and cancelling me as a client, putting me on a DNR ('do-not-reinstate') list. They refused to review my complaint and refused to talk to me about it.
Obviously, you should avoid Legal Shield, because this conduct is utterly inappropriate, utterly dishonest and unprofessional.
JD, we understand your concern, and we would like to provide some clarification. Though it is rare, there are some reasons a membership may be canceled per company option, whether by PPLSI or a PPLSI Provider Law Firm. This information can be found in any membership contract as well as online at: http://contracts.legalshield.com/contracts/LSESSOK.821.pdf. When a membership is canceled per company option, PPLSI notifies the member by a dated and signed letter, explaining the matter, and advising if any refund will be processed. If the Company cancels the Contract, Services will only be provided for those events reported in writing to the Provider Law Firm during the Eligibility Period. As a mission-based company dedicated to protecting and empowering people with the tools and services needed to affordably live a just and secure life, this option is not taken lightly and is only implemented when necessary.
We can understand how this may be upsetting. If you feel that this decision was made by error, please contact our Member Service team at (800)-654-7757 between 7-7 CST Monday-Friday, and we would be happy to provide further details if needed.
LegalShield we'll have someone call and convince you that they are going to do everything they can to help you in the end they just take your money! And you have no way of getting it back!
Janet, thank you for bringing your concern to our attention. We regret to hear that you were unable to utilize your membership benefits; that is never an experience we want our valued members to have. We would like the opportunity to review this matter further and provide you with the support you need. To do so, we need a bit more info. Please submit our Lawyer Service Concern Form at https://legalshield.typeform.com/to/pSnMnF, and a team member will reach out to you directly. We look forward to assisting you.
Don't sign up with these clowns.
Terrible service and even worse referrals to incompetent law firms.
Brian, thank you for the feedback. We are disappointed that you feel our services were not beneficial for your specific needs. Understanding your membership benefits is important. Our experienced network of provider lawyers is dedicated to assisting our members with their legal issues. They will work diligently to give you the right legal advice and actionable steps to take while strictly following our membership contract of benefits.
We have systems and resources in place for members to notify us if they are not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact LegalShield Member Services at (800)-654-7757, via chat at www.legalshield.com between 7-7 CST Monday-Friday, or via our LegalShield app, where assistance from our Member Services Team and your Provider Law Firm is just a tap of the app away.
Phone tag with their lazy phone answering team, and then you just get referred to a real attorney in your area that you have to pay for out of pocket.
Scam, lazy, not helpful, raggedy with customers
Christel, thank you for bringing your concern to our attention. LegalShield is a pre-paid monthly subscription service that operates in a highly regulated industry, monitored by the FTC and is most certainly not a scam. We were able to locate your membership with the information that you provided. We have notified the appropriate department, and a member of our team will be reaching out to you directly to provide you with additional support. Thanks for being a valued member.
I had legalshield for about 3 years. I got my will wrote up and then kept it for peace of mind. Welp, I ended up being rear-ended by a 16 year old, in a stolen vehicle, running from the cops. I was told by the LS attorney that I had zero recourse and there was nothing could recoup. I saught medical attention for whiplash. Fast forward a little bit and I start getting severe back pain. I tend to tough things out so didn't initial get it looked at. When I finally did it turns out I have severe arthritis and degenerative disc. My doc kept asking if I had an injury but I didn't make the correlation at the time. I recently talked to a real attorney about the situation and I do, in fact, have recourse but the fact that I didn't get it treated when I was initially in pain can hurt my case. The LS attorney simple didn't do his job. I do not, and will never recommend LegalShield for anything more than getting your will wrote up.
Sarah, thank you for the feedback. We are sorry to hear about your injury, we know that is a difficult situation to be facing. We are disappointed that you feel our services were not beneficial for your specific needs. Understanding your membership benefits is important. Our experienced network of provider lawyers is dedicated to assisting our members with their legal issues. They will work diligently to give you the right legal advice and actionable steps to take while strictly following our membership contract of benefits.
We have systems and resources in place for members to notify us if they are not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact LegalShield Member Services at (800)-654-7757, via chat at www.legalshield.com between 7-7 CST Monday-Friday, or via our LegalShield app, where assistance from our Member Services Team and your Provider Law Firm is just a tap of the app away.
The lawyer treat you like your bothering them and they really don't put a good effort on helping you. They also don't call you back when they schedule too.
Gerry, thank you for bringing your concern to our attention. We would like the opportunity to review this matter further and provide you with the support you need. To do so, we need a bit more info. Please submit our Lawyer Service Concern Form at https://legalshield.typeform.com/to/pSnMnF, and a team member will reach out to you directly.
We have systems and resources in place for members to notify us if they are not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact LegalShield Member Services at (800)-654-7757, via chat at www.legalshield.com between 7-7 CST Monday-Friday, or via our LegalShield app, where assistance from our Member Services Team and your Provider Law Firm is just a tap of the app away. We look forward to assisting you.
Does anyone know how long it takes,to reinstate a membership? They updated my new address& phone and payment information. However I don't have spending charge in my account history. That seems weird to me. Each time I call it states the membership has been canceled,it doesn't say pending.
Margie, Thank you for reaching out. Our dedicated LegalShield Member Services Team is ready to help. Please get in touch with them at (800)-654-7757 between 7-7 CST Monday-Friday. A member of our team will be happy to assist you.
I was really in need of assistance. I submitted 2 claims, one of which I was told, sorry, we can't help, and the other went on for months, it was a lot of back and forth. When contact was finally made to the defendant and they wanted to set up an appointment to have their lawyer meet with me and the Lawyer from Legal Sheild, it was directed from Legal Sheild to have them contact me directly to work it out...Huhh!? The reason I needed help was due to lack of participation and now it fell back on me and the defendant went ghost right after that, now I was back at square one, currently in a small claims battle - Very Disappointed, membership ended.
Erica, thank you for bringing your concern to our attention. We want to provide you with some clarification to help you get the support you need. We apologize that you had a bad experience with your Provider Law Firm. We would like the opportunity to research this matter further. To do so, we need a bit more information. Please submit our Attorney Service Concern Form at https://legalshield.typeform.com/to/pSnMnF.
Though we are sorry that you are choosing to lose your affordable legal services, LegalShield is a pre-paid monthly subscription service, and our members have the right to cancel at any time. Per our company policy, all cancellation requests must be provided in writing. The easiest way to do so is by emailing us at [email protected] with your name, membership number, and phone number and request to cancel the membership. If you have further questions, want to verify that your request was received or would like to speak to someone directly on this matter, please get in touch with our Member Service Team at (800)-654-7757 via our LegalShield app, or chat at www.legalshield.com between 7-7 CST Monday-Friday, and a member of our team will be happy to assist you.
I signed up because I have a real estate dispute. I was told over the phone that Legal Shield cannot get involved because a trust is involved. Legal Shield advertises as help for estate planning and real estate. Talk about false advertising.
Nathan, thank you for your feedback. We're disappointed to hear that you feel our services did not meet your needs. We want every member to have a positive experience, even in those times when there may not be a legal solution available for the situation. We try to assist with most personal legal matters. However, based on the circumstances and each particular legal case, our membership may not be able to help, or the legal advice best for your situation based on the professional opinion of the provider law firm may be that it's not in your best interest to pursue the legal matter. We understand that can be frustrating. If you have further questions or would like to speak to someone directly on this matter, please contact our Member Service Team at (800)-654-7757 between 7-7 CST Monday-Friday, and a member of our team will be happy to assist you.
Waste time and money and do not recommend. Attorneys after 2 months when talking oppose party support the other party. Zero star for these attorneys
Rose, thank you for your feedback. We're disappointed to hear that you feel our services did not meet your needs. We have systems and resources in place for members to notify us if they are not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact LegalShield Member Services at (800)-654-7757 between 7-7 CST Monday-Friday, or via our LegalShield app, where assistance from our Member Services Team and your Provider Law Firm is just a tap of the app away.
These jokers were terrible to work with.
They referred a lawyer that scammed us and stole our money.
They didn't get our money back or help us get our money back.
TOTAL WASTE OF MONEY! AVOID THEM LIKE THE PLAGUE!
Joey, thank you for bringing this matter to our attention. We would like the opportunity to research this matter further. To do so, we need a bit more information. Please submit our Attorney Service Concern Form at https://legalshield.typeform.com/to/pSnMnF, and a team member will reach out to you directly. We look forward to assisting you.
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Shirley, thanks for the five-star review. With LegalShield, finding solutions to your legal issues does not have to be stressful, complicated, or expensive. Thanks for sharing.