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Legacy Touch

3.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Legacy Touch Reviews Summary

Legacy Touch has a rating of 3.7 stars from 56 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Legacy Touch most frequently mention and dog tags. Legacy Touch ranks 12th among Personalized Jewelry sites.

service
24
value
25
shipping
25
returns
10
quality
25

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Wisconsin
1 review
0 helpful votes
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PFH
October 17, 2023

Working with Legacy Touch is such a pleasure. The staff is always pleasant and easy to work with. Our families are pleased with the quality of it.

Date of experience: October 16, 2023
Kansas
1 review
0 helpful votes
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Beautiful way to memorialize a loved one! When my dad found out it was my step mom's actual fingerprint it made him cry.

Date of experience: April 5, 2023
Indiana
1 review
0 helpful votes
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Amazing
September 8, 2022

My mother loved it made her tear up! She needed this, and it was perfect after her mother just past to have that little prt of her again.

Date of experience: September 8, 2022
New York
1 review
0 helpful votes
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Worth every penny
August 24, 2022

When given the brochure for the fingerprint jewelry by Legacy Touch, I wasn't thinking of buying. A few days later, intrigued, I looked it over & built my dream piece in gold. It was pricey. Tried cutting it back & came up with acceptable price but to me, there would be a tinge of regret to try to save a few bucks for having such a unique item with my dad's fingerprint. So I bought my dream piece. I bought one for my daughter.

The jewelry is of good quality. We chose heart pendants because of the larger, clearer imprint. We chose the gold adjustable 16" chain and upgraded the bail. We didn't do any charms.

Bottom line for those on the fence, obviously Legacy is a huge conglomerate & funeral homes get a cut of the sales. And we're very vulnerable when we've had such a loss.
But we only have this life. I believe we deserve to treat ourselves well. Buy the lobster or steak. Go places. Pick your dream piece of jewelry.
This is my honest review. I'm a real person. Nobody paid me to write this
May you live your life to the fullest.

Date of experience: August 22, 2022
Florida
1 review
2 helpful votes
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Beautiful
June 30, 2022

A beautiful piece of jewelry to remember my husband with. I chose an urn pendant so I can carry him with me always.

Date of experience: June 28, 2022
New Jersey
1 review
0 helpful votes
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More then I expected
April 15, 2022

I was absolutely floored when my necklace came in. I was not expecting it to be a beautiful as it was. I love that you can add some many thing to it. I will. I will definitely be ordering more thing in the future. It is such a comfort to have my husband print with me always.

Date of experience: April 14, 2022
Michigan
1 review
0 helpful votes
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Thank you
February 28, 2022

Thank you so much for all you have done for me. The jewelry I received is high quality and brings a sense of peace when I wear it. I am very impressed.

Date of experience: February 28, 2022
Texas
1 review
0 helpful votes
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Pendent
February 22, 2022

Pendent turned out better than I expected. Delivered sooner than expected. All around great experience. Would definitely recommend.

Date of experience: February 22, 2022
California
1 review
0 helpful votes
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Key chain finger print
February 4, 2022

Love it! It's been extremely hard losing my Dad. But having the key chain helps, placing my thumb or finger on his print is comforting.

Date of experience: February 3, 2022
Texas
1 review
0 helpful votes
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Michael/Arianna
February 1, 2022

Awesome! This purchase is for our oldest granddaughter in memory of her paw Michael. Plan to purchase for 3 other grandchildren.

Date of experience: January 31, 2022
Wisconsin
1 review
0 helpful votes
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Fingerprint ring
October 26, 2021

Very beautiful. Sizing is smaller than what I thought so it didn't fit on the finger I wanted it on, but it fit on another.

Date of experience: October 26, 2021
North Carolina
1 review
0 helpful votes
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Meaningful Gift
August 4, 2021

The perfect gift for someone who is grieving the loss of a loved one. Something for everyone. Some are expensive but well worth it.

Date of experience: August 3, 2021
Mississippi
1 review
2 helpful votes
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A rip off
July 28, 2021

Our children asked that I get their dad's fingerprint at the funeral home. I was given the brochure with a pin number to order what they wanted. Of course I couldn't have a copy of the fingerprint but this company can. They are taking advantage of people left and right in their time of grief. We would never order a piece of jewelry from them at their prices. The exact pieces can be purchased for 1/4 their price elsewhere. My advice is to make your funeral director furnish you with a paper copy of your loved one's print unless you have plenty of money to play with.

Date of experience: July 28, 2021
Massachusetts
1 review
0 helpful votes
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Dogtags
July 20, 2021

Always perfect have ordered before never disappointed. First my mother in law then my father in law and now my son, a perfect way to memorilize them!

Date of experience: July 19, 2021
New York
1 review
0 helpful votes
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Great keepsakes
June 10, 2021

Quick and good quality. Purchased four finger print dog tags of our beloved Mateo. They came within a few days.

Date of experience: June 10, 2021
Georgia
1 review
0 helpful votes
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Necklaces
May 25, 2021

We are very happy with our dog tags. Thay are just as we wanted them. And received them very quickly.

Date of experience: May 24, 2021
Washington
1 review
1 helpful vote
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I ordered two of the thumbprint keychains with my mothers thumbprints and had the dates and names put on them. When ordering them on the screen it showed them correctly. When I received them this week they had dropped the 21 off the end of this years date so instead of the date reading 07/15/1943 - 05/03/2021 it read 07/15/1943 - 05/03/20 which was obviously not correct. I contacted them immediately and there answer was we sent you an email so we can't do anything but offer you a 50% off to purchase them again. I never received an email from them I went through all my emails and spam there was nothing so she then tried sending it again same thing never came through. She sent it a different way from a different email and that one came to me so something was not working with the original email they were using. She said I had exceeded the maximum allowable characters so that was why it cut the 21 off so I asked why it didn't state that on the system when I was creating this and she didn't have an answer. This was very upsetting as I have just lost my mom, these were over $200 and now to get them again they want me to pay over $100 more for them. I feel this company is taking advantage of peoples grief and not providing good customer service for a mistake on there side. I would look elsewhere before using this company.

Date of experience: May 22, 2021
Arizona
1 review
1 helpful vote
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Beautiful jewelery
May 12, 2021

Everything we ordered was exactly as described. The materials used are of quality and feel durable. Thank you!

Date of experience: May 12, 2021
Texas
1 review
0 helpful votes
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Mom's keychain
February 23, 2021

It arrived a little later than expected. But was worth it. It is beautiful, and it hangs in my car so she can go everywhere I go.

Date of experience: February 23, 2021
Oregon
1 review
0 helpful votes
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Amazing
January 28, 2021

Amazing customer service and such an expedient delivery time. I will definitely be ordering from them again

Date of experience: January 26, 2021