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LED Factory Mart Reviews Summary
LED Factory Mart has a rating of 3.5 stars from 757 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LED Factory Mart most frequently mention customer service, fog lights and good quality. LED Factory Mart ranks 29th among Auto Parts sites.
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Easy as pie right part right price shipping on time,instructions could be printed better
Easy to order the cover even for an Analog guy. Shipping was fairly quick even coming from China. Product looks good and user friendly as it scrunches into a small pillow sized bag.
Order the tri bar for my 2015 street glide special an when I got it an went to install it it doesn't fit or it's broken haven't really figured it out I lightly shook it an didn't hear nothing rattle an I looked at the connectors an one side was slightly crooked so I'm assuming that's the issue cause it wouldn't fully plug in an connect. But other than that minor issue everything else is good
Dear Josh,
We're sorry to hear about the trouble you encountered with the tri bar you ordered. Our sincere apologies for any inconvenience this may have caused. We appreciate you bringing this to our attention and we're here to help resolve the issue.
It sounds like there might have been a problem with the fit or possibly a defect in the product. We have contacted you by email to resolve this issue.
In the meantime, we're glad to hear that you found our business to offer competitive pricing and fast delivery. We strive to provide excellent products and service to all our customers, and we're committed to ensuring your satisfaction.
Please don't hesitate to contact us with any further concerns or questions. We're here to assist you every step of the way.
I bought a bundle package for my 2021 Jeep Willys Gladiator and the turn signal lights that were said to "fit my Jeep" did not. Returned those. Headlights and fog lights are not "plug and play". My Jeep is at the dealership for the past week for code resetting.
Dear Jessica,
We're truly sorry to hear about the difficulties you've faced with the lights you purchased for your Jeep. Your satisfaction is important to us, and we apologize for any inconvenience this situation has caused.
It's disappointing to learn that the turn signal lights didn't fit as expected, and we appreciate you bringing this to our attention. We're glad to hear that you were able to return them. Additionally, we understand your frustration with the headlights and fog lights not being as "plug and play" as advertised. We're committed to ensuring that our products meet our customers' expectations, and we apologize for any inconvenience or confusion caused by the installation process.
We take feedback seriously, and we're sorry to hear that our tech support hasn't met your expectations thus far. We're here to assist you in any way we can and will do our utmost to resolve the situation to your satisfaction. Please don't hesitate to reach out to us directly with any further concerns or questions.
Product great as advertised. Tracking shipment was a bit unorthodox
Dear John,
Thank you for sharing your experience with us. We're delighted to hear that you found the product to be great and as advertised.
We apologize for any inconvenience you experienced with the tracking of your package. We strive to provide a smooth and transparent shipping process, and we're sorry if this was not the case in your situation.
According to our customer service's communication with you via email, your order has been successfully canceled, and a refund has been issued to you. If you have any further questions or concerns, please don't hesitate to reach out to us. We're here to assist you in any way we can.
It was very easy to make my order. No where did it say that they were replacement for factory fog lights, I don't have factory fog lights that's why I was buying them. Now I have to go to my ford dealer to get them installed. Thanks
Dear Gordon,
We're sorry to hear about the confusion regarding the compatibility of the fog lights you ordered. We strive to provide clear and accurate information about our products, and we apologize if this was not the case in your situation.
We understand your frustration, and we apologize for any inconvenience this may have caused you. We appreciate you bringing this to our attention, and we'll take your feedback into consideration to improve our product descriptions moving forward.
Regarding your problem, our customer service has contacted you via email [email protected] to solve it.
If there's anything else we can assist you with or if you have any further questions, please don't hesitate to reach out to us.
Easy to install and looks good when installed.
Received many compliments as to how good it looks on my Tacoma.
Dear Dwayne,
Thank you so much for your feedback! We're thrilled to hear that you found our product easy to install and that it looks fantastic on your Tacoma. It's always rewarding to know that our products are meeting our customers' expectations.
We're also delighted to hear that you've been receiving compliments on how good it looks! That's wonderful to hear, and we hope it continues to impress.
If you ever need anything else or have any questions, please don't hesitate to reach out. We're here to help!
Thanks again for choosing our product. Enjoy your Tacoma!
It was a little confusing because of my error when placing my order.
Dear Jamie,
Thank you for reaching out and sharing your experience with us. We're glad to hear that you found our prices fair. We understand that mistakes happen, and we appreciate your understanding. If you need any assistance or have any questions, please don't hesitate to contact us. We're here to help! Thank you for choosing our business.
This is a chinese product, and it is delivered directly from China, so it took some time to arrive. The product looks good, fit well, without any problem. Now let see how long they will last.
I followed the directions to install the lights and they do not work. I was a little worried when the box came in and it was clearly pretty beat up. Hopefully they will give me a refund.
Dear Jose,
Thank you for your patience and understanding regarding the issue with your recent purchase. We sincerely apologize for the inconvenience caused by the damaged item.
We have processed your refund as requested. You should see the refund reflected in your account within 3-5 business days. There is no need to return the damaged item.
And we value your business and hope to have the opportunity to serve you again in the future. If you have any further questions or need assistance, please do not hesitate to contact us.
Thank you for choosing us.
The only issue I had was, it took me several emails to grt even an APPROXIMATE delivery date. I mate it very clear to the rep that I wasn't looking for an exact date but, I wanted some idea of what to expect. In the end, I was satisfied with the delivery time.
Dear Daniel,
Thank you for your feedback and for sharing your experience with us. We apologize for the difficulty you experienced in obtaining an approximate delivery date. Your feedback is invaluable and will help us improve our communication processes.
We’re glad to hear that you were ultimately satisfied with the delivery time. Ensuring our customers have a clear expectation of their order’s arrival is important to us, and we will work to ensure better communication in the future.
If you have any further questions or need assistance, please don't hesitate to reach out. Thank you for your patience and for choosing us.
Dear Don,
Thank you for your kind words and for taking the time to share your positive experience with us! We're delighted to hear that your ordering process was simple and that you received your delivery quickly.
Providing a great experience for our customers is our top priority, and we're thrilled that we could meet your expectations.
If you ever need anything else or have any questions in the future, please don't hesitate to reach out. We're here to help!
Thank you for choosing us.
I'm having issues with one of your reps, David Matthews, keeps on asking so many questions about the problem with my order. It did come in but it doesn't work and will not power on.
Dear Edmond,
We sincerely apologize for the inconvenience you've experienced with your order and the communication from our representative, David Matthews. Your feedback is extremely important to us, and we are taking immediate steps to address this issue internally.
We understand your frustration and want to assure you that you are a valued customer to us. Your satisfaction is our top priority, and we are committed to making this right for you.
As a resolution, we have arranged a refund for your order. You should see the refund reflected in your account shortly. Additionally, we will review our customer service processes to ensure that situations like this are handled more effectively in the future.
If you have any further questions or concerns, please don't hesitate to reach out to us directly. We're here to assist you in any way we can.
Pretty good quality it fitted perfect only thing would be that shipping did take a bit long but over all pretty good
Dear Rafael,
Thank you for your feedback and for choosing our product! We're delighted to hear that you found the quality to be pretty good and that it fitted perfectly.
We apologize for any inconvenience caused by the longer shipping time. We continuously strive to improve our shipping processes to ensure faster delivery in the future.
If you have any further feedback or questions, please feel free to reach out to us. We're here to assist you in any way we can.
Thanks again for your support and for choosing our product!
At first I got the wrong tracking number, and I noticed it never came up as "Valid". Literally within a day of emailing support, they gave me a new tracking number and the part was shipped. Definitely happy!
Dear Wayne,
Thank you for sharing your experience with us! We apologize for the initial issue with the tracking number but are pleased to hear that our support team promptly resolved the issue for you.
We're glad that you're happy with the resolution and that your part was shipped without delay. Your satisfaction is our top priority, and we're always here to assist you with any concerns or questions you may have.
If there's anything else we can help you with, please don't hesitate to reach out. We appreciate your feedback and your business!
I ordered the recommended bulb, came quickly I like the durability of the product but does not fit properly
Shopping sucks I hate spending money
Received order but not what I ordered I ordered headlight and mounting bracket but received 3 headlight set.
So far it was great, the lights worked and connected 1st time install went great.
I absolutely love my headlights and they work great. Super easy to install once I had all the parts. One of the plugs on the driver's side headlight was cracked but still plugged in. Also there was no fuse tap included in the box so I had to go and purchase one. The headlights were almost sent back to the manufacturer because the post office said they didn't have a full address when I could clearly see that I entered my apartment number in my receipt. When they found the box and showed me the label the apartment number had been eliminated.
From the business
LED Factory Mart is a high-tech optoelectronic company that specializes in the research, manufacture, sale, and service of LED products. Our products include a variety of automotive LED lighting products, such as Jeep LED Lights & Parts, LED lights for Harley Davidson, Bronco LED Lights & Parts, Tacoma LED Lights & Parts, 4Runner LED Lights & Parts, and so on.
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Dear Tanya,
Thank you for sharing your feedback with us!
We're delighted to hear that you found our ordering process easy and that your cover arrived promptly. It's great to know that you're pleased with the product and find it user-friendly. If you have any further questions or need assistance, please don't hesitate to reach out. We appreciate your support!