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The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.
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Love these boots. Right when they arrived I wore them did not have any issues getting use to them. I hope I rated them 5 stars. The stars went away when I touched them and it says thanks for the rating.
The boots are awesome!!! Well made and great to ride in, very comfortable! I wear a size 9 and ordered size 9 boot and they fit perfectly. Great price also!
Carol C. From Greenfield, MA
These are my favorite pair of boots now. Lots of space for the toes, unlike some books that get uncomfortable when my feet swell in the Arizona heat. I would usually get a size 9 but after reading other reviews I ordered the 81/2 and they are a perfect fit. Good quality too. They should last a long time as they seem to be well made.
Boot is very well made. The zippers do not allow you to slip them on and off. Very comfortable and would purchase another pair!
Unfortuniately, I went with the advice of many of the reviewers getting a 1/2 size smaller, and they are on their way back to Leather up for a size exchange, so We'll have to update the review after the larger ones can be tried out. They look like excellent boots, and like all of my past purchases fro Leather up over the last 4 years, the quality can't be beat for 2-3 times the price.
Love these boots! Comfy right out of the box. The sole has great grip for no slipping while backing up my bike on tar or grass. Toe fits under the shifter without catching. Extra-extra long laces allows you to tuck them in the top and they don't come out. As others had commented, the zipper doesn't go low enough to slide your foot out without loosening the laces, would have been nice, but it's not that big of a deal. Also, others had suggested that you order a half size smaller as they run big, they were right, unless you need the extra room for multiple layers of socks for cold weather riding. I'm impressed by the screwed soles and nailed heals. They're pretty good looking too. In all, I'm impressed with these boots. For the price they're a great value!
Just what my wife was looking for. Easy on/off and the feeling of security that only comes with a high boot.
Again, another great product! Everything that I purchase is great. No sizing problems, fit right to the regular shoe size that I am. They have the right lift to them and everything. They keep my feet warm and dry on our rides and in the end that is what matters. I can't say it enough, Leatherup is the GREATEST STORE EVER!
All the reviews are spot on. I have been searching for months for boots and these boots are exactly what i was looking for. I have to say the tread is amazing wore them on ice and didn't slide a bit!
overall i am happy with these boots. my feet are very wide but short and i have plenty of toe room. i do have to unlace them almost all the way along with the zipper being down in order to get them on and off. my arch is high and this may be the reason. the only thing i have found to be unlikeable is that the zippers are made of metal and they work themselves down. they do not lock at the top and the tightness of the lacing has nothing to do with them staying up. nylon zippers would be much better. otherwise, the quality of the leather is awesome and the soles seem very durable. never even had a break-in period.
Great boot. True to size. Good sturdy riding boot. Comfortable.
These boots are great. They are true to size and they are comfortable. My only complaints for these boots are they are hard to get on since the zipper doesn't quite go down far enough and the tongue has a tendacy to move to the side making the boots at that point uncomfortable. If only they had a slit in the tongue so the laces would go through them to hold the tongue in place. Otherwise, I like them .
Love my boots! More comfortable and lighter weight than other boots of similar style from the WI city boot company. The lighter weight makes them easier on the knees when walking in them. One complaint is the zipper--it needs to go to the bottom of the upper to make if functional for the purpose of it. Due to the shortness of the zipper, lacing and unlacing still has to be done to get the boots on and off.
TRUE TO SIZE COMFORTABLE. ZIPPER WORKS TO TAKE BOOTS OFF BUT THEY NEED TO BE UNTIED TO PUT THE BOOTS ON. ZIPPER NEED STO GO DOWN FURTHER. NICE LOOKING BOOTS.
These boots are awesome. I bought new riding boots because I had ankle surgery and wanted some boots that went to mid calf to offer my ankle more support. These do exactly what I wanted them to do. The give me more support than my previous riding boots. These were so comfortable from the first moment that I put them on. The did not even need a break in period. Love these boots!!!!!!!! As always it has been a pleasure to purchase from LeatherUp.
This boot is true to size. Like other reviews have said you do have to unzip and untie the boots. They are comfortable as well. I would buy them again.
These boots are awesome! Look and feel great! Very comfy and perfect fit to size...
Excellent boots!! Look great and are true to size! I bought them to take my MSF course and they performed perfectly. It poured down rain the entire third day and during the evaluation and my feet stayed nice and dry!
These are quality boots. I'm typically a size 6 to 6.5 (I bought a 7 as my feet are wide.) The width is fine - I probably could've gotten a 6.5 instead of the 7 as the boots "relaxed" a little after I'd worn them (I just wear thicker socks.) Still very comfortable, solid manufacturing and breaking them in didn't hurt my feet. Great boot.
Great boot ! Looks good, comfortable and very good quality. The size was true. I got these to wear motor cycle riding and I"m very happy with them. Shipping was very fast. Would recomend them.
Answer: Leather can be stretched some what if it's wet. But you should seek a professional cobbler to see if they can be stretched before you try it. Quite honestly you won't have much luck with customer service I found. They're very obnoxious, unhelpful and generally not pleasant to deal with. I wish you good luck
Answer: This is why Revzilla.com, denniskirk.com, and motorcyclesuperstore.com are so popular. I called each of these companies before and spoke to an actual person who had the product in their hands while talking with me.
Answer: You unfortunately made a bad choice doing business with this company. Go check their reviews. They are the worst company I have ever dealt with. I'd be amazed if you get ANY response from them at all! Sorry to tell ya.
Answer: Empty your cart already!
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