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LeatherUp Reviews Summary
The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
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Great price, good delivery and excellent quality. What more can one ask for.
Really nice helmet but had to send back for a size smaller. Visor should drop a little lower
Great value. Fit true to size. I like the detachable liner.
It didn't fit and I wanted to return it. But, I can't see spending bucks to ship it back. That's gas money!
Some other company that I buy online has a free return within 30 days. They send a return tag. I like that!
we bought two helmets one for my wife and myself. Both helmets look, feelgood,and fit fine. I would like to be able to replace flip down visor if needed, can't with these.
I have another Outlaw half helmet I bought from LeatherUp, so I knew the fit would be perfect. I bought this helmet to try the built-in drop-down visor, and am pleased with it. I normally ride with foam-lined glasses for eye protection, but at higher speeds don't like how every pair I own tend to vibrate with the wind. This helmet with the visor down stops the movement of my glasses, and I have even ridden without glasses. The visor is too dark to ride with tinted glasses except on very sunny days, but I have plain glasses for cloudy days. My only issue is the strap is very difficult to pull through the rings, while removing the helmet especially, but with time I know I'll get that broken in. Was told by a stranger that the helmet looked good on me, so it must not be too mushroomy. Another great buy!
I was really surprised that the quality of this helmet was as good as it was. I was comparing it to my Harley half helmet with pleased thoughts. The Outlaw weights just a little more but not by much; The Outlaw also comes with the pull-down visor which now makes it my 1st choice helmet. Was very pleased with the ease of the pull-down visor. The size fits good. I do agree with some others that the D-rings are too small or either the strap is too wide to pull the strap through the rings with ease; a Quick connect took care of this. I liked this helmet so much that I showed it to a friend and he turned around and ordered him one. Great Buy!!!
Is a great helmet. The construction and finish is great. I like the sunshield that comes down and eliminates need for sunglasses. The only thing I would add is the ear covers for cold weather. I do have a 3/4 helmet I wear but is not my first choice. My size was just under the measurment for helmet so I went to next larger size and fits perfect. I would buy again.
fast shipping,item fit good,according to chart,not a heavy helmet,only complaint,just wish the visor was just alittle longer going over my prescript.glasses I wear,plus I put on a quick release system on the helmet,wish it came with one.overall good helmet.
I received my Helmet quicker than I expected. Nice finish and fit was perfect. The drop down visor works Great in the rain. I checked on other sites and this was a Great price for a helmet with these features. I will order another one if I ever need a replacement. I will also recommend this product to my friends.
We bought two matching helmets and are pleased with them and the service.
Previously had a Outlaw Model T-25, had to return it due to recall because it did not meet DOT standards as stated. Replaced the T-25 with this helmet. First of all LeatherUp delivery was excellent. Overall I like this helmet, it's light weight. The pull down visor is nice in cold or windy weather, although it was a bit tight, lubricated the pivot point and it is working better. The other minor negative is that the chin strap is difficult to pull through the d rings. The rings should be bigger or the strap smaller. If Outlaw comes out with the model T-25 that meets DOT standards I would buy it again.
Good quality for the price. Sizing was dead on. A little on the mushroom head look but I'll just keep my visor down.
Arrived on the day it was scheduled. Light helmet that fit great. Wish the drop down visor came down a little lower. Only negative : the snap on the chin strap is plastic, just wish it was metal. This was the first purchase I have made at Leatherup.com and was truely impressed! Great helmet at a great price! Will definately recommend your company to the members of my MC!
Very satisfied with quality and price of helment. D rings need to be of a better quality, hard to adjust for proper fit.
Delivered in a timely manner, looks and feels great. Love these guys, I've never been disappointed.
Fast delivery. Great looking helmet. Comfortable. Liner likes to fall out in the rear though and visor could work smother. Visor also difficult for me to get over glasses, though once in place is fine.
This helmet fit great and the shield works great. Only thing is I wish you could get replacement shields!
This is the first helmet I have purchased The helmet was everything I wanted It was delivered on time very pleased I would definitely consider ordering again from you.
Great helmet for the price, Love the flip down visor
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Shop the largest selection of motorcycle riding gear, apparel, parts and accessories online. Lowest Price Guarantee, Free Shipping, and No Hassle Returns. Browse your favorite brands like Kuryakyn, Vance & Hines, Bell, Shoei, and more. LeatherUp.com is...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members