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The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.
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Jacket just came today. Like other jackets mentioned, this one has a chemical smell rather than a leather smell. I bought a vest from LeatherUp at the same time and the vest smells like leather. This jacket has a definite chemical smell which I hope will go away soon.
I wear a large, and checked the sizing chart to confirm it. Even measured my chest to be triply sure. I ordered a large and it fits great. Not too tight, nor am I swimming in it. I can move freely with the jacket zipped up, so I think it fits as it should. The sleeves seemed a little on the long side, but when I extended my arms as I would when riding, they were the perfect length.
Other than that, the jacket is heavy, the leather is thick. The full sleeve liner is held in by a zipper and a snap at the end of each sleeve. Overall, it looks good, feels good. Smells bad.
I recommend it, but LeatherUp, do something about that smell.
This is a he-man's wallet. Fairly bulking, but made from thick leather. Looks to be extremely durable. Plenty of room for credit cards and cash. Isn't compatible for holding change (coins). Item is fairly priced and look like what a hard core rider would use. Chain appears substantial.
The quality of the materials is just okay in my opinion. I say that because I purchased a leather jacket from Leather Up for just a few dollars more whose quality was much nicer. The fit is true to size however I ordered a 2XL and they sent me a XL. The XL is a snug fit for me, but I will not be sending it back because I don't want to pay return shipping. I've already sent back one vest due to a quality issue so it would not be cost effective to return another. Their jackets are a pretty good bang for the buck, the vests are only so so IMHO based upon the two that I've seen.
Love this jacket! It fits true to size, is very heavy, nice color and quality leather. I would highly recommend is!
Great jacket for the Price. Soft quality leather. Great fit even with vest underneath. I ordered the XX highly Recommend.
Very nice leather for the money. It does run small. I ordered in XL and it fits with the liner. I'm 6'0" 240lb, small beer gut... I wanted the Jacket to fit not flap in the wind and am happy with the size. It will be perfect without the liner. I rode w/liner for 12mls in 50deg last week and was very comfortable. I have a Pro Street type bike no winshild (Swift "Punisher SF" w113in S&S). Very happy with the purchase. Hard to beat the quality of this Jacket for price. Just be mindful of sizing.
I absolutely love this jacket. I bought a size larger so my vest and shirt will fit under, glad I did. The jacket is very well made & I expect will give me many years of service.
I am very impressed with this jacket. I was worried it would be more on the thinner side, but it is a heavy jacket that will be nice to wear during cold weather rides. I got the medium and it was a good fit.. I would have liked it to be a little loser but I was afraid the large would be too bulky. Very happy with this purchase!
I am 6'3" tall and 205 lbs. They fit perfect and didn't even have to trim the length! The thickness, flexibility of the leather, and quality exceeded my expectations. Strong and durable zipper and the snaps are solid on the bottom portion of legs. I have always been apprehensive of the true need for chaps but my first ride this season a week after receiving them the temp was in mid 40's and windy each morning and the chaps provided great support from weather. Good quality, good price, and the order was promptly shipped. I'm sold! RC
I have purchased many times from Leather Up and they have excellent products always. The pricing can't be beat & customer service is great. This blazer would go for at least $200.00 more anywhere else. The fit is perfect & the leather is buttery soft.
Great looking. great fit. Leather up easy to deal with, very pleased with my experience with them.
absolutely beautiful i have bought several jackets from leather up great prices ,the leather is great ,you wont be disappointed !!!!
Very comfortable and stylish. Well constructed genuine leather.
I love this jacket. The quality of the leather is excellent and the triple switching will last forever. Even though it says it's "extra long" I fits me just the way I like it. I found that some of the iconic styled motorcycle jackets were very short. This one covers me just past my belt line.
A great vest, you can't find a better quality with all the features. nice soft leather !
This vest is killer! A good quality leather, and the fit and finish are excellent. I wear a 42 regular coat and a large vest fit me like a glove! Rode to work this morning, it was 43 degrees and my chest and neck were warm as toast! Well worth the money!
A great vest for the money. Nice soft leather, well made, nicely lined.
Very happy with the seat, looks great and comfortable
This is the second time I have purchased this item. My first jacket has endured 5 years and logged over 30,000 miles. The newer version no longer has an inside zipper pocket for a cell phone.
Good quality leather. Very comfortable, trimmed to my length with no problems. Delivered before scheduled date. Very pleased with these chaps. I would recommended them to others.
Robert ( Fl )
Answer: Leather can be stretched some what if it's wet. But you should seek a professional cobbler to see if they can be stretched before you try it. Quite honestly you won't have much luck with customer service I found. They're very obnoxious, unhelpful and generally not pleasant to deal with. I wish you good luck
Answer: This is why Revzilla.com, denniskirk.com, and motorcyclesuperstore.com are so popular. I called each of these companies before and spoke to an actual person who had the product in their hands while talking with me.
Answer: You unfortunately made a bad choice doing business with this company. Go check their reviews. They are the worst company I have ever dealt with. I'd be amazed if you get ANY response from them at all! Sorry to tell ya.
Answer: Empty your cart already!
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